They actually care, I don't know how many calls I got that personally said my name and what I…read moreordered and gave me updates on my order. The customer service is up there with the best. We got our items in a timely manner and the products were packed nicely. The XR18 was backordered but they were quick to resolve that and get it earlier than expected which I was happy about. My kids loved that they gave candy also. I did spend $$$ and I am looking forward to setting it all up for our org. My only thought is if they have discounts for non-profit orgs.

I've had a very disappointing experience that's made me seriously reconsider doing business with…read moreSweetwater. First, I purchased a bundle that included a keyboard and a Gator stand. While using it, the locking mechanism suddenly failed and collapsed, sending the heavy keyboard crashing down onto me. It hit my knee and then my toes--painful, and completely preventable. I found out the next day that my daughter, who was helping set the keyboard, was also injured but didn't want to tell me because I was furious at the moment from smashed toes. Afterward, I checked reviews and found multiple people reporting the exact same issue. It's concerning that a product with known safety problems is still being sold without recall or warning. Customer service only made things worse. When I explained what happened, there was little concern shown. Instead, I was immediately pitched another stand--one that actually had worse reviews. That response felt dismissive and suggested that customer feedback isn't being taken seriously. I also had a separate issue: I bought a Fender American Acoustasonic Strat and paid $150 for a "guaranteed fit" Gator case that didn't fit at all. That alone was frustrating, but combined with everything else, it points to a bigger problem with quality control. At this point, it's hard to take the widely advertised "55-point inspection" seriously. Based on my experience--and what many others are saying--it feels more like a marketing claim than a meaningful quality check. Overall, the level of care and reliability that once set this company apart seems to be slipping. Between safety concerns, poor product recommendations, and questionable quality assurance, it's becoming easier to shop elsewhere.

Biggest selection of vinyl in the area, decently well organized, smart and relaxed guy at the…read morecounter, and prices predictable overall with a few lesser bands and artists selling fair enough we capped them. There's a fun old fashioned aura around these places that gives free roam to the soul to wander through recent history, long lost high school lovers, and try the ears with a new record. I don't ever plan to own the vinyl machines since I enjoy the higher quality and modern accessibility of modern technology however the vintage window shoppe sort of music here cannot be ignored and pulls strong. I noticed many new vinyl also included digital copies which is essential to treat both nerd and novice.

Recently placed an order with them through Amazon, and they went above and beyond to help me get…read morethe right product. They had mistakenly put the wrong listing up on Amazon, but they went out of their way to order the correct one in. What's more, is that even after Amazon automatically cancelled the order, they still reached out for my shipping information to fulfill the order. Spoke to the owner over the phone and he was very nice and informative. I'd give the place 6 stars if I could!

No better place to purchase, rent, or have your band or orchestra instrument serviced. Extremely…read morefriendly and knowledgeable staff and as a part of the Sweet Family of Companies they support too many local organizations to even list!

We had a horrible experience! After paying half of the cost of the instrument upfront, they gave…read morethe instrument to another child. Then when the school contacted them, Mynett claimed no knowledge of a rental. Then a week later informed us they "just" found out there was a problem (as if the school never called). I believe they were going to just continue taking our money and never give us what we paid for. I call that theft!

By far one of the best schools in fortwayne, The staff really care about you passing & they have…read moremany years of experience. I recommend to anyone wanting a A or B license or any endorsement. I'm forever grateful.

School of Rock is a fantastic program! Kids work harder at learning their parts because their…read moreband mates are counting on them. How great is it that they get to perform live, in real entertainment venues!! I've had 3 kids in the program and they've all found a great network of friends with similar interest. I've participated as well in the Adult program for several seasons and it is AWESOME! So much fun! The instructors are so supportive. Its like a big, fun, rocking family. I would highly highly recommend School of Rock to anybody who wants to learn an instrument or dreams of becoming a rock star.

I went to this music store in town today! David the owner was very helpful and seems to know his…read morestuff about music! I always prefer buying my music equipment at smaller music stores and this music store feels very close to the same music store back home. I will come back for any guitar needs or music needs!

I saw a 4x12 speaker cabinet advertised on eBay and Reverb as being for sale by this business,…read morelocal pick up only. Due to the fact that I have a full time job and the business has extremely unusual business hours for a guitar shop (closed on weekends, open 7:30 - 10:30 & 12:30 - 4:30 Monday - Friday), I decided to call them because I was extremely interested in purchasing the speaker cabinet, but I live 3 hours away. Their voicemail message said to leave a message and they would return my call, so I left a detailed message explaining the situation on Monday, 4/6/26. Two days later, on 4/8/26, I still had not received a call back from them. I called again - this time during their unusual business hours. Someone answered the phone. I explained the situation to him and we made an oral agreement that he would hold the speaker cabinet for me until I could take the day off work and make the 6 hour round trip drive to pick it up from him on Friday, 5/1/26. During the first 2 weeks that followed, I saw that the cabinet was still being advertised for sale by them on eBay and Reverb. The third week, it is no longer on these websites. On Thursday, 4/30/26, the day before we had agreed to make the deal, I called them back to confirm. The man told me he doesn't have the cabinet anymore. He said it was being stored at the residence of an employee, and they can't locate it. It's missing, lost, gone. He said if he ever finds it, he will call me - which would then be the first time he ever called me. I took the day off work to make the long drive to purchase and pick up this cabinet because they are closed on weekends and like most people, I have a full time day job Monday - Friday. Thank goodness I called first. I've been looking forward to purchasing this speaker cabinet for three weeks and my day of paid time off is completely wasted - and without even so much as a simple 30 second courtesy call to save me from driving 6 hours for nothing. I would not recommend doing business with these people.

I can never resist a music store, especially one with lots of instruments on display. I loved that…read morethey had full size and mini rain sticks at the entrance. They had lots of music book options, instruments options and music related home items. When we were talking to the employee she did say they could order us something and ship it to our home for us since we live over an hour away. She did mention however it would be best to email or call them because their website is currently a mess. I did like all the color options they had not only for the ukulele but for the violin too. They had a beautiful sparkly emerald green violin that caught my eye and made me wish I played violin instead of viola growing up. My husband loves music as much as I do so I'm sure we will be back sooner than later. Thanks Simple Sounds for a fun visit.

Lots of cool music gifts and music-y things in here! Great customer service, very friendly! Always…read morea nice place to shop, even for us non-musical types. My singing is well, caterwauling.

I dropped in this music store in Kokomo one Saturday and I am so glad I did. I really liked the…read morefact that these gentlemen were friendly, polite and knowledgeable and they did not talk down to me, despite me being a woman on the elderly side and probably not like their usual customers in search of a high-end acoustic guitar. This has not been my experience in some guitar shops I have visited in my 55 years of playing the guitar. I told the gentleman who assisted me that I was interested in buying a smaller-bodied acoustic guitar, most likely a Martin. He showed me several and did not rush me as I played them. He kindly answered all my questions and gave me some great information about the various models. Then he brought out a very special guitar - a Martin 00-28 Modern Deluxe. The MD is a great guitar anyway, but this one in particular was stunning, with beautiful silking on the top and a gorgeous bookmatched back. When I played it and heard the sound of it, so full and resonant coming out of that small body, I just fell head over heels in love with it! Although I looked at and played a couple more, I knew that guitar was THE ONE. It cost somewhat more than I expected to spend, but this store has both layaway and several financing options, and these guys made it happen for me so that I walked out and went home with this incredible guitar. I can't say enough good things about these guys. I have owned so many guitars over the years (I couldn't even count how many) but this guitar is the love of my guitar life. I'm so glad I decided to stop in here that day. Highly recommended!!

We just had a saxophone serviced here. I appreciated the honesty of the staff. They could have…read moreabsolutely told me that repairs would be more than they were in order to sell me a new instrument, but they didn't. Instead the stomate came in well below what was anticipated and they gave me several different options to choose from. They provided a loaner for free since the repair wouldn't be done before school and even tried to give me two reeds for free, which I insisted on paying for. The prices are fair and they've got a great variety of instruments and gear for the size of storefront they have. The staff is top notch. I had only been in there 3 times and they called me by name when I walked through the door. This is a gem of a place for our town.