Went in today to look around and get some strings and see overall what was in store. Left with a…read moreCMG hand built guitar from Georgia. Will is super friendly, professional and knowledgeable. I will absolutely be back. I found my neighborhood music store. Excellent experience!!!

Great Music Store. Excellent service. Best prices around. Honest. Has a large selection of used…read moreinstruments. I have my eye on one of the Flugelhorns in the show case! Great price. Glad I don't have to drive to Kalamazoo anymore for supplies.

Being able to walk into a local music shop is something far too many people will never get the…read moreopportunity to enjoy. The employees are always welcoming, willing to answer questions, and help you find what you're looking for. Henry is awesome and does an amazing job with every instrument he works on. T.G. is lucky to have an employee with his skills and us customers are lucky to have access to someone like him. We recently purchased our son's first guitar, and a new to him bass for my husband. We will definitely keep visiting for our musical needs for as long as T.G. is around.

Great mom and pop guitar shop! Super good at fixing guitars and great music teachers. Shops like…read morethis are hard to come by nowadays

I ordered a guitar online from Octave and it was an excellent experience from start to finish!…read moreAfter having a less than satisfying experience with another popular online music store, I was skeptical but Octave's easy and fast communication, attention to detail and prompt shipping changed my mind. My guitar arrived in perfect condition with a basic setup and ready to play. Thanks Octave!

From the owner: Octave Music specializes in musical instruments and accessories. We also offer services for…read moreinstrument repair and music lessons. We believe that you are never to young or to old to start making music. At Octave Music we are all about helping you make you next note.

They actually care, I don't know how many calls I got that personally said my name and what I…read moreordered and gave me updates on my order. The customer service is up there with the best. We got our items in a timely manner and the products were packed nicely. The XR18 was backordered but they were quick to resolve that and get it earlier than expected which I was happy about. My kids loved that they gave candy also. I did spend $$$ and I am looking forward to setting it all up for our org. My only thought is if they have discounts for non-profit orgs.

I've had a very disappointing experience that's made me seriously reconsider doing business with…read moreSweetwater. First, I purchased a bundle that included a keyboard and a Gator stand. While using it, the locking mechanism suddenly failed and collapsed, sending the heavy keyboard crashing down onto me. It hit my knee and then my toes--painful, and completely preventable. I found out the next day that my daughter, who was helping set the keyboard, was also injured but didn't want to tell me because I was furious at the moment from smashed toes. Afterward, I checked reviews and found multiple people reporting the exact same issue. It's concerning that a product with known safety problems is still being sold without recall or warning. Customer service only made things worse. When I explained what happened, there was little concern shown. Instead, I was immediately pitched another stand--one that actually had worse reviews. That response felt dismissive and suggested that customer feedback isn't being taken seriously. I also had a separate issue: I bought a Fender American Acoustasonic Strat and paid $150 for a "guaranteed fit" Gator case that didn't fit at all. That alone was frustrating, but combined with everything else, it points to a bigger problem with quality control. At this point, it's hard to take the widely advertised "55-point inspection" seriously. Based on my experience--and what many others are saying--it feels more like a marketing claim than a meaningful quality check. Overall, the level of care and reliability that once set this company apart seems to be slipping. Between safety concerns, poor product recommendations, and questionable quality assurance, it's becoming easier to shop elsewhere.

Biggest selection of vinyl in the area, decently well organized, smart and relaxed guy at the…read morecounter, and prices predictable overall with a few lesser bands and artists selling fair enough we capped them. There's a fun old fashioned aura around these places that gives free roam to the soul to wander through recent history, long lost high school lovers, and try the ears with a new record. I don't ever plan to own the vinyl machines since I enjoy the higher quality and modern accessibility of modern technology however the vintage window shoppe sort of music here cannot be ignored and pulls strong. I noticed many new vinyl also included digital copies which is essential to treat both nerd and novice.

Recently placed an order with them through Amazon, and they went above and beyond to help me get…read morethe right product. They had mistakenly put the wrong listing up on Amazon, but they went out of their way to order the correct one in. What's more, is that even after Amazon automatically cancelled the order, they still reached out for my shipping information to fulfill the order. Spoke to the owner over the phone and he was very nice and informative. I'd give the place 6 stars if I could!

I took a road trip to G&A from Louisville, Kentucky to pick up a vintage Cleveland-era Rogers Drum…read moreKit that I bought for a great price through Facebook Marketplace. Throughout the process, Mike and Andy were communicative, knowledgeable, and very helpful. The shop itself is small, but it is carefully curated and the selection is excellent. The inventory caters to guitarists and bassists, primarily, but they will occasionally have a drum kit or two in the store as well. I peaked at a high-end-Gretsch, a vintage Fender jazz bass, and a blackface Bassman amp they had kicking around. I might have walked out with an impulse purchase if I hadn't been so pressed for time. The whole place was clean and well organized - not often a feature common to music shops. They had a wonderful selection of 60s-70s music playing in-store. Both Andy and Mike seem to love what they do; there was none of the jadedness you often find in retail. I'd highly recommend them, and I also recommend checking out the owner's pet project, a recording studio called "Dirty White Couch."

Every time we come in, we're warmly greeted and given exceptional and friendly customer service…read more They take the time to listen carefully to your needs in order to recommend the right fit of instrument or gear...something I especially appreciate since I'm a beginning player. There's no high pressure to buy, and everyone is very knowledgeable. We've taken guitars for set ups/adjustments and the work was done quickly and efficiently with explanation of what was done (again, as a beginner, this was really appreciated). Daughter bought her first electric guitar here and it was an awesome experience all around, in every way.

UPDATE: This fake Christian dumbass owner, Ken at Roxy Music cannot stop lying if he tried. You…read moreguessed it, including making more inconsistent offerings that are yet reneged when viewing how much it would cost him for THEIR ADMITTED MISTAKE! That's right, they screwed up admittedly to messing up my guitar and in communications about what was supposed to be worked on. Let's get the story straight, I insisted Ken fix my guitar, he did not offer shit initially. Interestingly Ken brings up a full refret now as if he knows something I don't. A full refret was never spoken of until he had a meeting with his "luthier". You must know it needs a full refret bud. Check out this guys behavior. He offers up to a full refret at the shop of my choice and then renegs because he "read something wrong" on the website about the price. I'll break it down for you. Ken misreads somehow $300 for a full refret which is actually $550 and offers me a full refret up to $300. One fret replaced starts at $330. I bring this up and Ken says I'm right but he can't cover the full refret at $550 that he will only cover 3 frets. As soon as he saw that price of $550 he reneged. How shitty is that? So I would then have to foot the bill for something this guy just said he would cover. He bailed on me like a true slime ball. Then all of a sudden he offers only to fix 3 frets as this would be the cheaper route for him to go. Figures. That's exactly why this store is ran this way and I ran into all of these issues because the owner is a fraud and can't keep a consistent offering. You're guaranteed to have this guy change his entire deal mid conversation without warning, it's pretty bizarre. This behavior spills over into the staff heavily and Integrity is completely lost at this place. Imagine being me and going through this and STILL not having a fixed guitar because they fucked it up! Ken wants to talk about his vintage instruments and how perfect they are while my instrument is ruined because of your trash-bin "luthier". Imagine this as well, having the title "Christian" attached to your name and your background but then doing this to a customer. Dishonor upon your head, you read something wrong, so own up to it and keep your word. If you know you errored, man up and say I'll pay the price for the full refret. You just got done agreeing to pay $300 because that's what you believed was the price for a full refret. You'd adjust and pay the $550 if you actually had integrity. It's not my problem you cannot read. You're just a wishy washy dude and that's as slimy as it gets. The next time you preach a message you go ahead and think about how you screwed me over and put that fake smile on having others believe you're a good guy. You're unfit and unworthy of owning a guitar shop and being behind any pulpit with the way you mislead customers. Do the people you preach to know your business practices? I think they'd find you better off on mute if they knew, bud. Notice in our text messages I never accepted or denied your offer, you made the decision on your own to remove it. You're a phony and you ruined my guitar! Thanks a lot, asshole! Notice this clown says in response to my review that the communication became no longer "constructive". No, what happened was I called you out for being a fraud and reneging and it became inconvenient for you so you bailed. Ken, you didn't offer anything past the original work, you reneged to 3 frets after offering a full refret because you're a cheap bastard. You literally cannot stop lying, dude. You're scummy. Your customers will become 0 customers in no time. The original owner of this place is tossing and turning in the ground watching Ken destroy this business. You see Ken's lies in real time, people who read this review. Ken refunded me $60 for the "work" they did aka fucking up my guitar and now it's going to cost me hundreds because of this asshole. Refunding me my original payment doesn't fix the damaged you caused, you little punk bitch.

These guys are great. Some of the best customer service and commitment to quality care I have…read moreexperienced. I bought a Gretsch from them and love it. They helped me set it up and responded to my concerns. Would recommend these guys over online stores and the big "box" stores. Drove from south bend to check them out. Thanks.