I called Casey & Porello funeral home to inquire on making arrangements for a relative of mine that…read morepassed. The gentleman I spoke with asked why I wanted to have our wake there as opposed to somewhere else. He told me that I should make arrangements somewhere else. I received this treatment for no reason at all. You would think that a funeral director would have more sympathy for someone who had a relative pass away. I would never recommend for any of my friends or family to use this establishment.

I was pretty much in shock when I contacted First Avenue Funeral Service in October from another…read morestate to make arrangements for a funeral. From the start they were compassionate, gentle and kind. There was no attempt made to upsell their services. They quickly took possession of my brother before I arrived in New York and it was a comfort to my family that he was no longer in the city morgue while I flew out to NY. They made the entire process of his wake and cremation as simple and gentle as possible. Mr. Lee was the one who prepared my brother for viewing. Mr. Lee is an artistic genius, due to throat cancer my brother did not look as he once did but Mr. Lee worked a miracle and despite the circumstances of his death my brother looked as if he had just settled down for a nap on my sofa. I half expected his ankles to be crossed as was his habit in life. While searching for a funeral home I found out that the one my family traditionally used was having legal issues over quality and was forced to look elsewhere to arrange funeral services. I'd contacted several funeral homes before deciding to go with FAS due to their location and was surprised to find that they were the least expensive out of all the funeral homes I'd contacted. They were budget friendly without being skimpy. Located in an area with several funeral homes, they are small, not so flashy and easily overlooked but they provide wonderful service and are kind and compassionate. I highly recommend them and will use them again should the need arise.

Used this funeral home in 2013 when my mom passed as it was affordable and received excellent…read moreservice. Then in 2019 when my uncle passed we went back thinking we'd get the same quality service we received before, boy was I wrong. The moment we walked in we were met by pure ratchetness. Dudes that looked like they belong elsewhere eating wings and a so called funeral director (not the same one I dealt with in 2013) just as ghetto. No tact no empathy. I requested a change of casket since the one my cousin chose wasn't up to par and I was told it couldn't be done bc allegedly the body was already in the casket which I suspect wasn't true. Finally the morning of the burial they were over an hour late to pick him up and go to the cemetery. No reason given just kept telling us they were on the way. Unless this place has changed management and staff in the last 7yrs I would not use this place. I'd rate them no stars but that's not possible.

Had a wake and mass at a church followed by cremation…read more Everyone was so kind, helpful , polite and patient with us. The place was very clean and they did a great job making g our loved one look great and paid attention to what they looked like in life. Pallbearers were well dressed and very professional. All funeral services are going to be expensive but I felt it was a good value and gave us the closure we needed.

I met the owner and his wife at a recent event in Sarasota. Their kindness and compassion and…read moreprofessionalism in the funeral industry is unsurpassed. I would highly recommend using Hillebrand if you live anywhere in the NY/Long Island area. People with a heart! J

We held my dad's funeral at Aievoli Funeral Home and the whole experience, from the initial inquiry…read morecall to going to the cemetery, was amazing. Everyone we worked with, Bruce, Pat, Jimmy, Mike, and others who I didn't get the names of, were extremely sympathetic throughout and we never felt pressured by them; they made sure the process was easy for us and that everything went smoothly during this difficult time. Communication was great and they always made us feel like we were priority even though they were working with multiple parties--I know they value each client and their service is phenomenal for everyone who chooses them. There's plenty of parking, clean restrooms, and just a comforting environment. My aunt who had attended funerals held by another funeral home who share the same space as Aievoli commented that this was by far a better experience. I will highly recommend Aievoli to anyone who will need funeral services in the future!

For all the old timers that still reside in Brooklyn, this is the last standing funeral parlor on…read more65th St.. The place looks as old as it is yet. Brooklyn is Brooklyn and you get what you pay for. It looks like they haven't put a diamond to the place since it opened 60 years ago, but, it's local for Brooklynites..

Disgraceful Experience with Caribe Funeral Home - Do Not Trust Them With Your Loved Ones…read more I am writing this review with deep sadness and frustration. Caribe Funeral Home handled my late uncle's body, and their complete lack of professionalism and care turned an already painful time into a nightmare for our family. My uncle's wife was given only two hours to view his body before the public viewing and funeral service. This limited time was nowhere near sufficient to properly assess his appearance or request necessary changes. His face looked horrible poorly prepared, with no attention to detail. There was no opportunity to ask for improvements because of how rushed and restricted everything was. To make matters worse, his body had to be transported to a church for the service, and by the time we arrived, his mouth had already started to open. It was disturbing, heartbreaking, and completely unacceptable. No family should have to witness that kind of deterioration during a final farewell. But it didn't stop there. When his body arrived in Guyana, where he was to be laid to rest, his mouth was completely wide open. The presentation was absolutely shocking. We had to pay additional money to the funeral home in Guyana to completely redo his mouth and face. They did an excellent job far better than anything Caribe provided proving that proper care was possible but simply not given. Caribe Funeral Home's handling of my uncle was negligent and disrespectful. Their actions caused unnecessary emotional pain and financial burden for our family. Their lack of compassion, rushed process, and poor quality of work are inexcusable. I strongly warn anyone against using Caribe Funeral Home. If you value dignity, care, and peace of mind in your time of grief, take your loved one elsewhere.

Heartbroken and Deeply Disappointed: A Family's Pain Made Worse by Caribe Funeral Home…read more Our family has faced an unbearable amount of grief in just a short period--burying three beloved family members within the last year and a half. We recently suffered another heartbreaking loss, and in our time of mourning, we turned once again to Caribe Funeral Home, hoping for compassion, professionalism, and care. Sadly, what we experienced instead was an utterly unacceptable series of failures that only deepened our pain. When trying to resolve yet another issue regarding the rented venue for the repass with upper management with a man named Bob, he was dismissive, argumentative, unapologetic and blatantly disrespectful. If he was to be considered upper management with this type of behavior, what is to be expected by staff? From the beginning, we were met with dismissive and unkind employees who lacked the empathy and warmth that should be foundational in this industry. It was clear that customer service and sensitivity were not a priority for most of the staff. Rather than feeling supported, we were made to feel like an inconvenience at a time when we needed guidance and compassion the most. There were numerous miscommunications, which caused confusion and stress at every step of the planning process. The most shocking of these was the change in service times on the very day of the burial--a change we were never informed about. This is not a minor oversight. It is a deeply disrespectful and disruptive error, especially during such a sacred moment of farewell. As if the logistical missteps weren't enough, the actual service was marred by an absent pianist, despite us having paid for musical accompaniment. The pianist left in the middle of the service to attend another event, leaving us without the element of comfort and celebration we had carefully arranged in honor of our loved one. This lack of commitment was not only unprofessional--it was heartbreaking. What's more, the final viewing of our loved one was tarnished by an inexcusable error: makeup had spilled onto the white dress she was wearing. This dress was chosen with love and intention to reflect her purity, grace, and dignity. To see it stained due to carelessness was both distressing and infuriating. In the midst of all this, there was one employee named Patrick who told us that he was one of the owners, but later shared that he was not, was the only person who showed kindness, consistency, and genuine care throughout our experience. We are immensely grateful for this person's presence and professionalism, and we sincerely hope their efforts are recognized by the management. Unfortunately, one good individual cannot make up for the overwhelming lack of compassion shown by the rest of the team. Given our history with Caribe Funeral Home and the depth of our grief, we hoped to be treated with the utmost respect and care. Instead, we were met with indifference, mismanagement, and emotional negligence. This most recent experience has left us deeply wounded and dissatisfied, and it is highly unlikely we will ever return should the need arise again in the future. We hope this review serves not only as a warning to others, but as a call to action for Caribe Funeral Home to take serious, reflective steps toward improving their standards. No family should have to endure this kind of treatment while mourning a loved one. -- A Heartbroken Family

Thank you so much for making this process as wonderful and smooth as possible. We appreciate your…read moreefficiency and organization of all the details. Thank you from the Brinson Family.

Losing a loved one is one of the hardest experiences anyone can go through, but in our time of…read moregrief, Sept and Samantha at Ivy Cremation & Memorial Services of NY were a true source of comfort. From our very first conversation, they treated us not just as clients but as family. Their process is so thoughtful and compassionate, and every step was handled with such tenderness and care. They patiently answered all of our questions, no matter how many we had, and always made sure we felt heard and understood. Their warmth and guidance brought us so much reassurance at a time when we needed it most. What truly set them apart was the genuine care they showed in handling every detail. Sept and Samantha made a difficult time much more manageable, ensuring that nothing was overlooked and that our family felt supported at every step. Their professionalism, empathy, and attention to detail are unmatched. I am deeply grateful for their kindness and the dignified service they provided.

Inpeace provides a service you hope to never need - but eventually you will. They were fantastic…read morethroughout the entire process - from transparent pricing to continuous updates via text (my preferred form of communication). Despite the circumstances, they were phenomenal to work with.

The unexpected loss of my mother was a grief that I would not wish upon other people. As I was…read morelooking for a cremation service per the request of my mom prior to her passing. I came across Inpeace. The care of the team and also the flexibility made them the ultimate choice that I ended up going with. They have a quick turn around time to have your loved one cremated rather than waiting weeks to get your loved one the rest that they truly need. They were also very flexible with the payment method specially when you need to get the process moving. Any questions I had was answered with confidence or if they did not know, they would look for the answer and get back to me as soon as they were able. If you are going through what I am going through, I highly recommend Inpeace as the premier cremation service without any doubt.

My mother died suddenly and unexpectedly. When she passed away we did not know where to turn. The…read morepastor at my parent's church recommend Jae and Haven Funeral Services. I feel so fortunate to have worked with Jae and his professional staff. With one phone call he empathetically spoke with my grief stricken father and arrived at his home to discuss our wishes. Within 48 ours he coordinated the details with the ME's office, Church, Cemetery as well as casket, flowers, service programs, prep for open casket, creation of a beautiful 8x10 painting of my mom and so many small details including an online obituary, photos that his staff had taken. He helped to make a sad and tragic event transform into a beautiful memory that my mom would have been filled with joy knowing that her many family and friends gathered to celebrate her life. His expertise helped us to have more quality time with each other to honor my mother. I would highly recommend Jae and Haven. They will give your loved one their undivided individual attention and top notch service.

My father had died unexpectedly and suddenly. I definitely was not in a good state of mind when…read moreplanning his funeral. Jay gently guided me through the preparations, costs and so much more. He reminded me of what to do, he dealt with indecisiveness on my part and everything was above and beyond. He is very accommodating, knowledgeable on customs, Jay isvery professional and always returned my phone calls to answer any and all my questions. He is very patient and worked with my family during this difficult time. I was never made to feel pressured to purchase any services which weren't needed. They did an excellent makeup job on my father, the entire service was done with dignity and respect. As odd as it sounds, I would use them again inthe future and recommend them to my family and friends. If you are Chinese, Chinese American, Asian American- and need to plan a funeral - do it here with Jay and Haven Funeral Services.