Great location. Good selection of flavors, but the gelato tasted old. It wasn't horrible, but something about it didn't seem fresh, which is what you don't want when paying $6 for a single scoop. read more

Excellent customer! 24 Ice cream flavors!! large selection of cupcakes! Delicious dessert shop on 5th ave s

Can't believe these cupcakes were that expensive. I would've had a better experience getting Walmart cupcakes. Owners I really hate that you're going to read this but someone has to say it: get a new hobby. This ain't it. Shocked you're still in business. All sugar. No flavor. Not fresh. Overpriced. Just threw out more than half of them. read more

Mercato location: I like the buttery and chocolate frostings and would like 1 cupcake with both. Cupcakes are yummy-a bit small so ya may want 1.5-2. I did not taste Oreo in one but maybe that was a different one? They taste fresh! (The Mercato location was reviewed: review put in wrong location) Thank you. read more

Grace & Shelly's Cupcakes - Yum - Cupcakes Near Me - Naples, Florida

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Stopped in for desert after having lunch in the Mercato village. They have a variety of different and unique gelato flavors. My wife and I shared a Tiramisu gelato, but the person working there was very kind and helpful, allowing us to try all the different flavors we wanted to. We enjoyed sitting outside in the nice Florida February weather and enjoyed our selection! We will certainly be back to try others! read more

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So disappointed, aesthetically the cupcakes are beautiful and look scrumptious but in reality they were terribly dry, flavorless and the worst bakery bought cupcake we've ever had! Such an expensive disappointment, tossed after 2 bites....seemed at least 5 days old read more

Service was great and the gelato was fresh and delicious. The shop was very clean and organized too!

the service was great and the gelato is amazing!! i loved coming here the store was chill and cool!!

I purchased a dozen cupcakes to go. I absolutely loved the cookie dough cupcake. It was one of the best cupcakes that I have ever had. They have a wonderful variety of cupcakes. However, I think these are a bit too expensive. 36 dollars for a dozen is just out of my budget. Next time, I'll stop for the cookie dough cupcake!!! read more

Grace & Shelly's Cupcakes - Cupcakes Near Me - Naples, Florida

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One of my favorite cupcake shops. Friendly staff and very knowledgeable. Can't go wrong with them. Located in the Mercato shopping center. read more

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I love the all of the Royal Scoop ice creams here they even have the pineapple dole whip which is my favorite. It's super cute and blue inside the establishment and I will be coming back as a regular. :) read more

The person at Grace & Shelly's said if I wrote a 5-star review I would get a free cupcake. I think that's sort of unethical, and if I had no dignity and really wanted a cupcake, I would do it. They also wanted me to do it on Google, which is trash. Who actually reads Google reviews and trusts them? Here's why I think positively about Grace & Shelly's: it was completely dead and Kilwin's had a line out the door. If you go a half a block away, you don't have to wait in the dumb line. Also, Kilwin's is a ripoff. They don't post their prices in an obvious way, and I remember going to a Kilwin's in Charleston about a decade ago and finding out the price at the end and thinking I needed to boycott them. Grace & Shelly's has all their prices listed. The prices are sort of nuts. Even the ridiculous fact that a cake cone is something like 75 cents or 99 cents, which doesn't make sense because a styrofoam cup is free. At least you know what you are getting yourself into. We got ice cream. It was decent, Royal Scoops ice cream made in Naples, and I've had it elsewhere. It's sort of like Hershey's. I got a caramelicious. The name is true. However a single scoop there is a single scoop, which is probably a good deterrent for diabetes, but if you write a 5-star review you can pay a lot for a single scoop and get a cupcake on the side. read more

I was visiting the area and decided to try this cute little cupcake shop. The cupcakes look amazing, but they weren't really my jam. I bought 6 cupcakes of assorted flavors and found the cake was a touch dry in each. Also, the icing was a bit tasteless. They're very pretty though! read more

I wanted to love my $5 cupcake, but I didn't. We ordered the Boston creme and chocolate chip cookie dough. Both were dry. The vanilla frosting was so sugary and gritty. They tasted like they were days old. Not a good experience. read more

Not sure why the ratings are so low. Stopped in today with two friends and we had a great experience. One of the owners was working and had served us. Friendly guy and very helpful with helping us decide on a cupcake. Because so many looked good, we ended up getting the pack of 12 minis and he explained what each one was. Also got a berry smoothie which was delicious. Both the inside and outside tables were clean, and after the people behind us had cashed out, he came outside, cleaned off the tables, and chatted with us for a bit. This is a husband and wife owned business. All the cupcakes in the shop looked delicious, and every one of the mini cupcakes were good too. Very soft and most, delicious frosting and well decorated. read more

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Nice waitperson. pistachio gelato was better than the tiramisu . The place was neat and clean.

Located on the main drag of Mercato, next to Chipolte's. This branch is beautiful, very chic, what you expect for North Naples. There are not only cupcakes but ice cream as well. There is outdoor seating as pictured. Gluten Free cupcakes on the weekends only. I give it only 3 stars because the staff is young and untrained. They have no idea what type of icing is on the cupcakes! When I called they denied they had any GF with cream cheese frosting. I almost did not come. Upon arrival and tasting it, I had to tell them what they should have known all along. Also, I am very spoiled, just returned from eating at the famed Georgetown Cupcakes in DC and there is no comparison. However, I am still grateful for this place and hope they will gain experience and knowledge soon. To the owners: please take the time to train and inform your workers. For the price of $3.50 a GF cupcake.... I expect more. read more

Grace & Shelly's Cupcakes - Cupcakes Near Me - Naples, Florida

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I'm fairly easy to please when it comes to sweets, and this place made me not like cupcakes. Every flavor pretty much tastes the same. I've only ordered from here twice but both times they were out of almost every flavor I ordered. Though I'm positive the other flavors would have disappointed as well. 10/10 would not recommend. Go to Publix if you want better quality cupcakes. read more

I was looking online and came across this cupcake shop in Mercato. I had been craving a lemon raspberry cupcake, and hoped this location had them since I saw pictures online. Nope. Decided to try the tiramisu which I personally didn't like. The frosting was too heavy and buttery tasting. Made us feel sick. The chocolate coconut was better, but not my favorite. The place was too cramped inside and the vibe wasn't welcoming. I'm still on the search for my cupcake!! Perhaps the other location has one. read more

Grace & Shelly's Cupcakes - Coconut chocolate and tiramisu - Cupcakes Near Me - Naples, Florida

Nice store..! very bad customer service..bad attitude..employee looks like she hates her job..or was just having a bad date..worse service we ever had at a ice cream shop..! read more

Ordered cupcakes for my daughters wedding pick up Friday for Saturday wedding. Got a call Friday asked what time I would pick up told her about 11am. She said she wanted them to be fresh asked if she could make Saturday morning and if she could deliver and set them up. Excellent customer service and not to mention how good the cupcakes were. Highly recommend. read more

Cupcake. Perfect. Great to get your brain straight before you study. I'm a regular! read more

Grace & Shelly's Cupcakes - Just. Eat it. - Cupcakes Near Me - Naples, Florida

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If you want to eat a dry, cheap grocery store cupcake and pay $4.75 for it, then this is the place for you! Brought my family for what we thought would be a gourmet cupcake experience and were incredibly disappointed by dry, dull cupcakes that aren't nearly as good as Publix cupcakes. We bought our toddler a ONE scoop ice cream and it was $5.75 PLUS $1.75 for the cone! Never in my life have I paid that much for a tiny little ice cream. read more

Cupcake frappe not as advertised. $12 for a milkshake with a "squirt" of artificial cupcake flavoring is pathetic. Sad that it tasted terrible, was crazy expensive for what it is and didn't contain any real cupcake. Girl behind the counter mentioned that she had never made one before. Guess we were the suckers who wanted to try the thing ADVERTISED ON THE FRONT SIGN. read more

3 year old son stayed home from school with a fever today and when he explained to me around lunchtime that he could be cured with cupcakes I opted to trust the 3 year old (and my stomach) and headed out to Grace and Shelly's in the Mercato. We walked into the cupcake shop and I said, "first things first, bathroom" to my son. That's when the salesgirl explained to us that the rest rooms were for employee's only. Even thought I am 8 1/2 months pregnant and my boy is potty training she wouldn't budge. If I was the me from 10 years ago and if I didn't have my child with me I would have told her where to shove her cupcakes, but instead we ordered and left. Let's just say I won't be going back there again and I will retell this story to anyone who will listen. The cupcakes were okay, my child liked them. but I couldn't seem to get the bad taste of the experience out of my mouth to enjoy them. And also they were pricey... $19 for 6 cupcakes? And rude customer service? No thanks. read more

I'm typically one to not read previous reviews before I write my own, but the hovering curiosity of my touchpad got the best of me. Okay, I'm blaming an inanimate object, but I just wanted to make sure I was reviewing the right one, as Grace & Shelly's has multiple locations, even within the Naples area. Well to my wandering eyes would appear....a review that is not like the others :) I typically meander into the Mercato after eating at Chipotle. First stop? Red velvet cupcake. This cupcake seems to be a hot commodity. There's a soft cakeyness with the perfect balance to a cream cheesy frosting. Some people have attested to lemony notes that were unpleasing, but I heart them a lot. It seems like they have recently added? a maple bacon cupcake. Who doesn't like bacon? And if you don't, what the heck is wrong with you? Reviews from the husband peanut gallery said it was alright, but he's a red velvet fanatic. The most recent time we visited, they ran out of our fave, but we had a lovely spread which included the maple bacon, chocolate coconut, mud pie(?), and another chocolate with lots of other chocolatey goodness. Whenever i enjoy something, I somehow forget to take a picture right away. My recent visit lended itself to trying out a new item. I didn't try it, but my baby doggies did! They serve a line of "puppy cakes". They looked like cute mini carrot cupcakes with all natural ingredients. Looks like I could have eaten it myself. Now these were a hit with my two dogs. I have American Hairless Terriers, and they wolfed these bad boys down to the point of swallowing it whole. May I recommend that you half them for smaller type of dogs who are rather eager for anything that resembles human food. So if there's one thing that I can add to my experience, is that you should bring your dog to the Mercato, as the majority of the outdoor seating areas are dog friendly. Then, treat them to Grace & Shelly's puppy cakes so they don't feel left out when you shove your face with your own cupcakes, k? read more

It's was ok and not the greatest. Maybe we went about an hour before they closed but the cup cakes where not fresh and the store was not in order. We drove the next day and the store was full of people. Maybe with hit the cup cake at the wrong time. read more

Grace & Shelly's Cupcakes - a display of cupcakes - Cupcakes Near Me - Naples, Florida

Stopped here with my son, not much of a selection but it was near closing time. The carrot cake cupcake I had was pretty good, but I guess I'm spoiled from the cupcake place back home in TN with their mountain of icing they used to provide. The cake part of the cupcake was a little dry for me thus the 3 star rating. read more

This shop is in mercato with all the walking traffic and competing with whole foods and trader joes and trader joes prepacking tastes fresher. This was the closest shop to our home. In comparison to Simply cupcakes, the cake is simple in flavor. I had the pistachio cupcake, my dad had the chocolate ice cream and my grandpa had the vanilla ice cream. The ice cream is worth the try, they do a good job in that. But this store is marketed towards cupcakes and why was the cake dry. I think they're missing an ingredient for that moistness. The icing is rich in flavor but maybe the cake is overcooked. I couldn't imagine all the work that goes into running a magnificent shop just lower your prices if they are a day old. I'm from chicago where I'm used to Molly's cupcakes and sweet mandy b's. Also please after you perfect the cake try a Nutella cupcake maybe none of your customers will complain anymore. Moist cakes with rich flavor please. read more

OMG!! Best cupcakes ever!!! The red velvet ones are too die for !!! I live out of state and stopped in while I was in Florida and I wish I got more and wish they would ship to me!!! TOTALLY LOVE!! read more

I wanted to love it, but simply, can't fake it. The Fort Myers and Estero locations put out some good cupcakes, but sadly, there seems to be something off in this location's recipes. The cakes here are a bit drier and the frosting tastes strongly of shortening or powdered sugar, never the happy medium it's supposed to be. I've seen the owners at the Coconut Point location for events a couple times, and the cupcakes in shop with them there were moist and delicious. So it seems to possibly be a staff issue--not a reflection of the owners' baking capabilities. The staff are at least very friendly in the shop, the prices are average, and the cupcakes all look beautiful. read more

Grace & Shelly's Cupcakes - Cupcakes Near Me - Naples, Florida

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As another reviewer already stated, they do not go by the hours posted. I arrived half an hour earlier before close time and the lady in front did not unlock the door - just glared and rolled her eyes. Customer service is horrible. read more

Definitely not worth trying. Cupcakes were not fresh at all, especially for the price. Staff member was not friendly. Clearly business is not a top priority. Plenty of other places in town that strive for good business. read more

This WAS one of my favorite Mercato spots until the ownership changed hands. The new management is impersonal and the wonderful chíc cupcake shop went from chíc to shabby. Way overpriced for mediocre cupcakes. The kids they have running the place belong on a boardwalk not in the Rodeo Drive of Naples. I hope they eventually get their act together. read more

I've been to this location and the one downtown before so I am familiar with Grace and Shelly's. I live locally and have been a customer for years, since the original Grace's Cupcakes. I go to the Mercato location yesterday with 2 children. There are no fewer than 10 people in line. There is a single staff member taking care of them. Oh look-they now serve ice cream. I guess focusing on what they do best -- cupcakes -- isn't sufficient. Oh look there are 4 kids trying samples of said ice cream. I look at the staff member. She looks back. We wait. And wait. And wait. Because God forbid these kids pick out a flavor and place an order. Oh look-they now make shakes. Because I guess that's what you do once you start serving ice cream. Another customer orders a shake. We all stand around while the young lady behind the counter fabricates this delicious shake -- at a cupcake store. People come in and promptly leave after seeing the line. I go outside and sit after promising the kids something. 10 minutes later I go back in. The line is down to a manageable 4. I finally get to order. I get my overpriced brownie and cupcakes and leave. We split the brownie. It tastes average, like store-bought average. Grace's Cupcakes (the original) was always a good "go-to" place for me. You have birthday party at the office? Go to Grace's! Want to surprise your wife? Go to Grace's! Well not anymore. I support small businesses and have always recommended Grace's Cupcakes to everyone. I tried to justify supporting a small local business by overpaying for a cupcake. As I stood there watching the kids sample their ice cream I realized I'd rather go somewhere else and pay a reasonable price for what I wanted -- a cupcake. Thanks for the memories Grace and Shelley's, because I won't be back! read more

I use to love this place, it was a staple for me and fiancé he would always take me here whenever I needed a pick me up and get me their cupcakes, when we got engaged the one thing I wanted to make sure we had was their cupcakes catered at our wedding, it has been like pulling teeth trying to even speak with someone in charge over there. The owner Sonja is blowing me off I have emailed her multiple times have given her my number and have requested with to have a meeting with her since she was impossible to get a hold of her. Her employee told me yes he could and would call me back with a date and time and I still haven't heard back and it has been over a week since. It's a huge shame because they could have made a good amount of money and business but they obviously don't care about their customers . It's a huge shame. read more

Stay away from this place. 1 person working during busiest time of the year in Naples? Making small kids wait over an hour for 2 cups w ice cream and a couple milk shakes is horrible. And only 7 people in line ahead of us. I recommend you go somewhere else - many other better options. read more

I wish I could give 0 stars !!! This was the WORST cupcake I've ever had in my life SERIOUSLY! I was too far to go and return it ! I got the caramel brown sugar with vanilla frosting and it was STALE and FLAVOR LESS , even the most simple cupcake at the grocery store taste better than this!!! Don't waste your money here, I don't recommend this place at all! read more

I would not waste your hard earned dollar on this establishment!!!! The last three visits to Grace & Shelly's I have received cupcakes that tasted stale and old. I will say, though, that the icing was very delicious. I bought a dozen cupcakes yesterday for company arriving and it was such a huge disappointment to bite into a VERY DRIED OUT, STALE tasting cupcake. They claim to bake the cupcakes fresh every morning so if that is the case then perhaps the cupcakes are over baked. What a shame for something that could be so wonderful. I called the bakery first thing this morning and NEVER heard back from them. I will not be going back for more, that is for sure. Three strikes and you are out!!!! read more

Third time now I've decided to give this place a try while in town and 3rd time was not the charm. Girls who work there don't seem to care about the store presentation or cleanliness. Cupcakes tasted nice but big notice is the decorator seemed to rush some cupcakes so there were some that weren't so pretty as others. Only one person working at a time it and it seems whoever it is they get flustered with bigger crowds. No one there seems to know how to make a coffee drink or milkshake even though they offer them. This would be a great very high end cupcake shop if it had better management (or any at all) and employees. read more