The quality of work was great due to the hardworking installers however the lack of professionalism from the office staff is horrible. Danette (I believe how you spell it) and her staff had to set up at least three different appointments with us to get our countertops installed and a quote for polishing. However, every time we had these appointments made no one ever showed up. My husband and I grew frustrated by the third time this had happened. We were asking for a quote on some repairs to our kitchen countertops. It took 2 times to get the guy to actually show up and extremely late when he did. My husband and I both work so the times we took off to wait at home with no one that showed up was pretty frustrating. Also, after the guy came out to estimate the work he said the office would contact us with the amount needed. Again, no one ever called. I called again and spoke to the office where I talked to (stormy?) and she said it would all be taken care of that she understood my frustration and the lack of communication with us and appts being changed and not notifying us. She said that she would have the guy out to install it by the following Tuesday. Well, it's not a surprise that no one showed up again. Very upset once again I called and spoke to Danette. She was the most unprofessional human being I have ever dealt with in my entire life. She told me how SHE changed the schedule and we don't know if when or if ever they could get out to our house. I told danette that was unacceptable and that I wanted to talk to a manager. She hung up on me. I called back. She hung up on me again. I spoke with one of the owners at the other location who seemed to understand about the situation and said he would inform the main owner and let us know. Well guess what?! No call back. My husband had to call him and he just kind of blamed it on the main owner. I will never do business with this company again and highly recommend no one else do business with them. It's a shame because the craftsmanship of the installers is great. The ones in the office need to be trained on customer service. read more