Eight months after my dad passed away, I helped my mom remodel her home, and we trusted Floor &…read moreDecor with a major purchase of over $8,000 in flooring and materials. Big mistake. To be fair, the local service was mediocre at best, but the real disaster started with the product and the sales rep's terrible advice. If I recall correctly, his name was Jared. Jared assured us that the NuCore luxury vinyl flooring we purchased for over $4,800 didn't require a moisture barrier because of its cork backing. Turns out, that was completely false. After installation, we quickly noticed the flooring separating in random spots all over the house. Imagine how devastating it was to see my mom move back into her home after such a difficult time, only for this catastrophe to unfold. When we filed a claim with Floor & Decor, hoping for some resolution, we learned that NuCore is actually their own in-house brand. That's when I knew we were in for a fight. After months of runaround with their so-called customer service, they predictably denied our claim, blaming it on everything except the actual problem. Their excuses? The expansion gap wasn't wide enough, and moisture in the concrete slab caused the issues. Both claims are flat-out lies. As someone with years of DIY flooring experience, I can tell you without hesitation that the real issue is NuCore's defective locking mechanism. It's faulty, plain and simple. But instead of owning up to their subpar product, Floor & Decor is happy to let their customers suffer the consequences while they keep raking in profits. This company clearly has no interest in standing behind their products or taking responsibility for their mistakes. Don't waste your time or money here unless you want to be stuck with a defective product and zero accountability. As a house flipper, I have no intentions of ever shopping there again and would advise anyone to take their hard-earned money elsewhere.

Great product selection and also lots of transitions etc in stock - good customer service…read more Use them nation wide and consistently a good experience Never buy their tools- equal quality to harbor freight quality

Happy Kitchen and Bath whole sale prices and excellent work. Look for David, he is the most…read moreresponsible person with excellent service.

From the owner: Kitchen cabinets, countertops and bathroom vanities. Affordable prices and guarantee work.read more

Customer Service is almost non-existent. Last July 2021 I purchased15K worth of kitchen cabinets…read morefrom Cabinets to Go, but was not planning on installing them for sometime, but they were having such a nice Fourth of July Sale. In February we assembled the cabinets with little trouble, but had one cabinet that the front was damaged, we had another cabinet with a damaged part, one cabinet with the wrong part altogether, and of the 45 knobs and pull we received 11 of them are wrong style. I contacted my local store via email and she forwarded it to their corporate headquarters, supposedly, but really to an automated call center, who proceeded to send me a frequent automated emails to say they were working on my case. So then, I've started calling them, first I dealt with whomever they gave me to speak with, but that hasn't gotten me any further. I have repeatedly insisted that I speak to a supervisor, but they refuse. Finally, two months later I'm still waiting and my kitchen cabinet installers who I've had scheduled for months were only able to install half my cabinets. So it will be and extra cost for me to have them come out again... if I ever get the parts I need. BUYER BEWARE!

I love that the staff always had their masks on and no matter what time of the day you called they…read morewere polite over the phone extra friendly and extremely helpful, Crystal was the person who attended to me and she was Phenomenal and always Professional she saw my vision and she satisfied me to the end, I will continue to shop here and recommend others

Granite countertops for my home and business? Yes please!…read more The install team was extremely professional!

From the owner: take care laterread more

I've had great service from LCR. Todd has been extremely supportive and has provided great follow…read moreup! My new build is beautiful with faucets, smart toilet & sinks all from the Luxart Collection. https://www.luxartcollection.com/

I needed a toilet flange called and made arrangements for pickup. When I arrived and called, the…read moreperson asked what vehicle which I complied. A lady came out saw me and motioned for me to come get it instead of bringing me the flange to me. What happened to curb service?