Fantastic group. Love my new color! They do everything they possibly can to treat you right. I had an appt with a stylist who didn't make it on time. After 30 minutes they called in another! I was completely ok with it. I then had time to go around the corner for Starbucks!! Highly recommended. read more

Wow! Been looking for a great shag/wolf style but, although close, I havent gotten what ive asked for. Today I walk into Goulds and Miss Crystal greeted me kindly with an eagerness to work with me on this shag/wolf. Needless to say I am very pleased and happy with this cut! Great conversation, great interaction. I will be coming back again, I recommend this place for those looking for layering and honestly just a great haircut experience! read more

Gould's Salon Spa - Overton Square - Seamless transitions! - Hair Salons Near Me - Memphis, Tennessee

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Met my future girlfriend right after Emily cut my hair! Great hairdresser, very personable! read more

How is it that in a city with a majority black population this shop doesn't have one black stylist? I've been to the Overton Square shop, as well as the one near Highland, looking for a black hair stylist. I get it, white women may need a space for themselves, but you can't share not a little of it? read more

I had a great experience coming here - I had a last minute appointment with Crystal, the salon was clean and well kept, and Crystal was sweet, fun, and did an amazing job! I don't usually leave a haircut loving my hair but she listened and knew exactly what I was going for (even if I didn't explain it super well haha) Highly recommend! read more

Emily is awesome! Just moved back to Memphis and needed color and a cut. The appointment process was easy, the vibe is relaxed, and the whole staff was super friendly! Best color and cut ever! Emily is truly an artist and has an intuitive sense of color. Great experience all around! read more

From the first phone call to make my first appointment, I've had A-plus service. Rick is in charge of juggling appointments at the boutique day spa. He is an amazing logistics guru, especially if you have more than one service. Larry is an incredible hair stylist. He used to own "Hi Gorgeous" so he knows the business inside and out. He's up-to-date on all the latest styles and can recreate your look from a mere photo. He's the first stylist I've allowed to lighten my hair in years, after a terrible experience of widespread breakage. He has somehow been able to keep my hair healthy, despite the highlights! Amy is the best aesthetician I've ever had. Her facials are so relaxing I wake up snoring (so embarrassing). My skin has never looked better. When I mentioned once that my sinuses were bothering me, she worked on my pressure points and by the time I left the spa that day, it was as if I had taken medicine for my sinuses. Liza is a phenomenal nail tech! Every week, she makes suggestions of which colors I should use, according to my occasion. I always get compliments on her handy work. She's totally up-to-date on all the new techniques in the industry. I'm grateful she is there to make this my favorite spa to pamper myself. I must add that I absolutely love the decor! It's one of my favorite parts of the experience. They also decorate during the holidays. I sure hope this team stays in place. It's the first time I've ever found a "spa home." Yaaaaaay! read more

Gould's Salon Spa - Overton Square - Facials area. - Hair Salons Near Me - Memphis, Tennessee

*'Four stars. This was my first visit and I have to say, it's a really nice place. I just moved back after being gone for 30 years so I'm looking for good reviews & a short drive. Gould's wasn't first on the list but when Vy Vy answered the phone like she was asleep & some other one didn't answer at all, I kept scrolling. I was calling, hoping I could get seen that day. She said "what time?" 2? "Sure!" Awesome! It was an uplifting experience. In that Emelie(sp?) gave Jim exactly what he asked for. She was easy to laugh & seem to really enjoy her job.' *Written on Jim's behalf, I was there. See photos read more

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Update. Within two washes the dye washed out. Also after further examination of my hair when i got home, he completely missed some spots underneath! I went back for Larry to correct it and he gave me attitude immediately. This is something I did not appreciate as I am a paying customer. After I explained to him two toned hair is not what I wanted he mixed more dye and after drying I noticed a) it was still two different colors meaning my roots were dark red and the middle to ends were more light red and b) IT WAS an entirely different red. A more purple! So now my hair has been damaged from being dyed twice in a week, it's two toned and purple red. Come on. Just don't go to this place. Now I have to walk around with f'd up hair for a while. Unbelievable read more

Great haircut. My wife approved. They went the extra mile with covid restrictions. Micah is wonderful and friendly. My hair was looking bad since lockdown and he fixed me right up. read more

I went in for a bang TRIM and said I liked my bangs at my eyebrows. Well the stylist decided to reshape, cut the longer ends framing my face without asking, and cut them to where they fell ABOVE my eyebrows. The stylist also left my bangs blunt when I stated I didn't want them blunt, and it is very uneven. The sad thing is that since they left my bangs too short, I can't even go elsewhere to get them fixed without them being shorter! I'm very, very dissapointed and hate my hair and how it looks. I went in with high hopes and expectations, but needless to say, I will NOT be back and do not recommend Gould's to my friends! However, I will say that the facilities were clean and inviting so I did appreviate that. read more

I got a mani-pedi at this location and it wasn't anything special. The staff are really really friendly, super nice and accommodating, but I usually leave a Gould's thinking I should have just done it at home. read more

Gould's is a pretty reputable salon brand in this area. Ever since I was a college student (ahem) years ago, I've known that I could count on Gould's for a competent cut/color job, and maybe a massage if I needed it. This location is new (grand opening is happening on Feb 20), and it seems to maintain the professionalism I expect of this reputable operation. They have enough stylists working that I was able to call in on Saturday morning and book an appointment for the same afternoon. Many of the stylists appear to have relocated from the recently-closed Hi Gorgeous, which I also loved for cut/color back in the day. The space itself is open and clean, though I did notice that the 2 manicure stations seemed awfully close together (a minor and easily-fixed issue). I love the Aveda and Bumble & Bumble product lines, so I'm glad to find a spot in Midtown that carries them. My haircut is nice - maybe not quite as short as I was hoping for when I went in, though I can see why a stylist may not have wanted to do something so dramatic the first time cutting my hair and risking that I'd hate the change from long to short. All in all, solid and convenient (especially the weekday hours - open til 9). I'll be back! read more

As a curly girl, I'm pretty specific about how I handle my hair. Away from home and desperate for a haircut, I was willing to try somewhere new and Gould's was right around the corner from where I'm working in town for the week. I walked in out of the blue, and the friendly person behind the counter asked what I was looking for. I explained the situation and that I follow the Curly Girl Method so I was looking for someone with experience cutting curly hair. They took me back for a consultation with Taylor, and she said she'd suggest we do a dry cut - Yes! This is what I prefer but I wanted to make sure whoever was going to cut me said it, and knew how to do it without me bringing it up. She was able to take me right then, and since I had already washed & styled today, she did just the cut. I needed some fresh layers and better shape all around. She checked in to see how I was liking it, and adjusted according to my feedback. She even offered to do more tomorrow if I felt it needed anything else after sleeping on it. And for that, they only charged me $25 since it was just a simple cut! It felt like a steal, and I could not be happier. I don't go out of my way to write reviews often, but Taylor and the friendly people at Gould's deserve the acknowledgement. I'm seriously considering saving up all my professional haircuts for whenever I come to Memphis! read more

So true to fashion a few weeks ago Memphis lost their shit over a rather minor snow fall & both my go-to and back up salons were closed for days. Unfortunately I needed to head out of town early Monday morning so out came the trusty Yelp app for mani/pedi and (good luck finding threading) waxing services. Never having a reason to go to any Gould's locations in the past I am certain in my opinion that , if my Overton Square experiences are any indication of the service offered in other locations, it's unlikely I will ever cross the threshold again. My technicians were good. If they were to ever leave Gould's (perhaps good advice) I imagine they would have no trouble finding work in other salons. This review is really about Gould's and not these two women. The Overton Square location is cramped and dark. My waxing service was performed in a dimly lit hair washing sink station!! a) multiple times I had to point out areas the aesthetician missed. b) for lack of another place my coat and bag were sitting in the next chair. Without a by-your-leave a stylist picks up my things and drops them on the color mixing station counter. If I wasn't in the middle of a brow wax I would have jumped up to remind this person his gaff while retrieving my things. Who touches a strangers property without acknowledgment? Who does that? Again, my beef is with the salon not really with the techs. I am not calling these women out by name. My dissatisfaction is with the myth of Gould's. Overall, my mani/pedi was good. If the lighting was better I think the tech would have noticed that there was a chip in my toe nail and made the correct trim to avoid the inevitable chip in my polish. Between both services I paid about $85-$90. 20% more for 50% less service. Smh. It will need to be raining spaghetti and meatballs in Memphis before I go back. read more

I've only purchased the wax services at Gould's. Amy Gregory is INCREDIBLE. She is the best brow-waxer alive. Yesterday, I went and got my brows mowed... oops I mean waxed. They were bushy, unruly, just ridiculous! Amy pulled me together in less than 10 minutes. Today, a hair stylist stopped me in Target to compliment me on how beautifully arched my brows were. Amy is the truth! They're open late for your convenience. Rick at the front is always polite and pleasant. read more

I've been going to Gould's for years. Admittedly, I've been a patron of the Park Ave/ Ridgeway location so I've become very familiar and comfortable with the location and environment there. I had a really great stylist- Deborah- but due to scheduling conflicts, I had to change. In all honesty, I'm the kind of client that doesn't like to wait more than a week for my appointment. (I know! I know!- SO HIGH MAINTENANCE!) Anyway, she was AMAZING!! but we weren't able to continue seeing eachother. (sigh). Ergo, I was on the hunt for a new stylist. I became aware of the Madison/Overton Square location about a year ago. I cannot say enough about the place! My first time in, I realized this was not the traditional, clean, "east memphis" salon.This was the younger, edgier, rebel punk sibling of the Gould's family. AND I LOVE IT! I have found my new great stylist and colorist, Jeff. Since I've been going to him, I've received so many compliments on my hairstyle and color. He's amazing and is completely open about what would or would not look good for the client. He gives a great consult and personalizes the color/cut to what will look great on the person in the chair. I've never seen any client leave there without looking ready for a photoshoot. I can honestly say that this place is worth the trip. The atmosphere is friendly and the stylists are all professional without being overly formal. They look like they enjoy what they do and take the time to form a relationship with their clients. The only downside- is the parking situation, which can be a little bit annoying, but if you park in the parking garage, it's not big deal. I highly recommend this place! :) read more

Gould's Salon Spa makes it convenient to visit anywhere in Memphis. A business that gives back to the city and takes pride in their services. Love visiting for the Spa! read more

Great experience with getting Brazilian Waxes with Amy. She is amazing and who I always want to wax me! 10/10 recommend

Nice friendly staff, but I wasn't really happy with the haircut. I described exactly what I wanted and even had a picture of what I wanted. Yet, when it was all over I might as well have gone to a barber shop with a red, white, and blue spinning pole outside the window. What I received was just a haircut with no style. read more

I've been coming here since I moved to Memphis and I really enjoy it. Savannah is awesome!

Dylan is a magical stylist. She really knows her stuff and is a cool chick to boot!

I had the most amazing experience with Raven! She was friendly, engaging, funny while paying attention to detail. This is one of the best nail experiences that I have experienced in Memphis to date. Fantastic job! read more

I am just so happy with the treatment and service I get. It is always a pleasure I look forward to.

Savannah did an excellent job explaining my hair strategy and executing it in a professional way. I will be back and thanks for my lovely balayage highlights! read more

If I could give 6 stars, I would! This was my first visit and I am so impressed by the entire Salon. I moved to Memphis several years ago and struggled with finding a Stylist ideal for my needs. Savannah exceeded my expectations, and made my experience truly perfect. I am so excited to have found a Stylist that is knowledgeable, super talented, caring, consistent, and hilarious. Needless to say, my search is over and loyalty will always be with Savannah and the Gould's Overton Square team! read more

Got my hair cut and highlighted at this salon. I had Taylor and she did a wonderful job with my hair giving me what I asked for exactly. She was also friendly and personable ask she made a real effort to make me feel welcome and comfortable throughout my appointment. I will definitely be returning for further appointments. read more

I went in to have my hair fixed from a tragic mishap at another salon, and I could not be happier! Everyone in that salon was so nice! Amanda fixed my hair, and she is a miracle worker. If you need anything at all done to your hair, GO TO AMANDA. My color looks great, and my hair couldn't look any healthier! read more

When I started working in midtown again, I was sooo happy to hear that hairstylist, Liz Sruggs was moving to Goulds in Overton Square. Not only is Liz the only person that I trust to cut my hair...it is now even more convenient for me!! yay!! and I was quite satisfied to find such a lovely salon...and they sell Obagi...no more having to run by my dermatologist office! Thank you Liz and Goulds for moving to midtown! read more

Okay so at least they're clean. Like all I wanted was my ends trimmed and they couldn't even do that. I would think that if I pay 50$ for a haircut then they could at least do the one thing I asked of them. read more

I have to brag on someone that probably never gets a pat on the back, he has always been very friendly, courteous, helped me, was patient with my hair brained self and didn't really have to because I'm an employee at a different Goulds. I'm speaking about RICK, some people in our industry that are behind the scenes and many times talked to on phone, and not in person all the time, can be over looked. Thank u Rick for treating me like a client and appreciated!! read more

Ok. I made two appointments online. I wanted a soak off and a pedicure. I admit that I picked polish change instead of soak off b/c I couldn't find soak off on the list. I had two appointments scheduled: one at 4:45 and one at 5:45. So, I walk in for my appointments and explain to the girl checking me in that I actually needed a soak off instead of polish change and her first response was, "Well, we make those appointments for a certain timeframe online for a reason." Ok, I realize I am in Midtown and their vibe is to look annoyed when you walk in, but COME ON. I've worked in customer service for years. You just don't start by telling the customer she messed up. Mistake #1. But, it was a Sunday, so I took a deep breath and apologized and went to talk to the one actually doing the services thinking, "Well, she's the expert and this must be the way she makes her living, so I'm sure she'll do what's needed to make it work, get paid, and still get out by closing time." Nope. She tells me that an hour and 15 min. is not enough time to do both. Mistake #2. All she had to do was say something like, "You know what, it's going to be pushing it, but how about we do a mini or basic pedi and soak your nails off while we do your toes?", which is exactly what I suggested to her while she stared at me like I was a 3 headed alien. Y'all. Come on. Do you want to make SOME money or NO money today? Apparently, none. At this point I knew that there was no point trying to reason with these people and left and drove around the block and got both services I needed for cheaper, which I could have done all along, but you know, it was Sunday, so I was hoping to treat myself to a quieter personalized spa experience. Even worse, the whole reason I started going to this location was for my eyebrows. My eyebrows have never looked better, so, obviously, I have to go back there, and now it is going to be awkward. And please don't think I am one of these spoiled non-working women. Nope. I do not feel entitled and would never choose to be rude, especially in a place that I know I have to come back to because I'm seriously OBSESSED with these eyebrows. So, in closing, COMPLETE CUSTOMER SERVICE FAIL. And now, when it's time for my eyebrow treatment, I HAVE to go back in there and be the girl that I know they are talking about before I walk in. Help me Gould's! Help ME help YOU! read more

I had a long lunch break after school so I decided to go for a hair cut since my hair needed it. When I called in right before I walked in, there were not many customers since it was right after the snow weekend, the weather was gloomy, and it was lunch time. The receptionist was nice and had me booked for a haircut in 15 min. When I walked it, they welcomed me in, and I figured out that Jeff was cutting my hair. He told me that I needed a shampoo, so I told him that I have washed my hair in the morning. But he told me that he still needed to wet my hair. Since I was getting the shampoo I thought he was going to give me what other usual hair salon did including head. But he only wetted and shampooed at the end of my hair and did not even touch my head or massag my head. I was little disappointed at the moment but the shampoo that he used masked my thought. At least, it smelled good. or Maybe I should have not told him that I washed my hair in the morning. And then he cut my hair and blew my hair in 15-20 min. We had a short conversation, but I felt like he wasn't really engaging himself into the conversation. But I understood that it's just his personality. I didn't mind much cause I thought it's not fair to blame someone's talent based on the first encounter. You never know what goes around him. He might be having not so much good day. you know? Anyways, I walked out of that place in less than 30 min, and I was charged $45 (without a tip). Which I thought a little much If thinking about the service that I was provided. Since it was my first experience, and I wanted to get hair cut so bad, I didn't mind much. At least he cut my split ends off, right? On next day, I figured out that some of my hair was not cut and they were much longer than the rest of the hair. but since it was just a little bunch of hair, I didn't mind it. I cut them myself. Today, while I was getting ready for school, I noticed that my left and right hair length didn't match up. My right side was longer than the left side. Now I'm truly disappointed. Maybe, I should have checked my hair thoroughly before I left if my length were alright, maybe I should have worn makeup and nicer clothes to look like I cared about how I looked and insinuated that I CARE about my hair style, rather than wearing jeans and t-shirts. I don't know. Maybe he wasn't in a good mood. Maybe other dressers are better. I'm not saying that he wasn't good. He probably has a really good reputation and all according to other reviews on here. But I felt like he was careless. read more