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    Laurel James Hair Elements

    4.5 (13 reviews)
    Closed Closed

    By appointment only

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    Services - Laurel James Hair Elements

    Chemical treatment

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    offering samples for high reviews
    Teresa F.

    Laurel does great hair, that is beyond question. Last month, I had an appointment for crown highlights and a haircut. I made the appointment using her online scheduler. It was confirmed. I had a dr appointment the morning before and pulled in right on time. When I got there, the other hairdresser, who is very nice, said, "Laurel isn't here today." I looked at my phone and she had sent me a text 30 minutes before my service to cancel. She had been late and/or rescheduled every appointment I have had with her (I have the text messages to prove it) and I said I was not coming back. She offered to give me a free service to make up for it and said she was very embarrassed, so I said I would make an appointment in 4-6 weeks. Earlier this month another person with no reviews sent me an accusatory message on Yelp, but I ignored it. I assume it is a friend of hers. I submitted a request via the online scheduler for an appointment. It was never confirmed or accepted. I assume that free service is no longer valid. Today on Facebook, the salon business page says she is offering to mail free samples to everyone posting 5 star reviews on Yelp... which I am pretty sure is not allowed and purchasing good reviews is against Yelp guidelines. I have been Yelp Elite and writing honest reviews for a long time. There have been a sudden upsurge of these 5 star reviews from people with low review numbers. That is suspect. Again, let me reiterate that she is a fantastic hairdresser. She is an interesting and nice person. I am relaying my experiences in an objective way.

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    8 years ago

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    1 year ago

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    3 years ago

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    Laurel J.

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    10 years ago

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    5 years ago

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    Laurel J.

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    5 years ago

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    9 years ago

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    9 years ago

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    12 years ago

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    7 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    Laurel J.

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    Review Highlights - Laurel James Hair Elements

    I've been going to see Rachael for 5+ years now, and I have never ever been disappointed in her work.

    Mentioned in 2 reviews

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    Premier Hair Studio - Hair by Emily

    Premier Hair Studio

    4.1(7 reviews)
    0.6 mi
    $$$

    An Honest Review.. I was referred to Jessica Lewis by the owner. Once I arrived on 4/13/ 2024…read more@8:00am the owner greeted me, the salon was beautiful and it was a pleasant atmosphere until I was seated in Jessica Lewis's chair. Jessica's attitude from the start was horrible!! Her tone, her face expressions to say the least the night before I sent her pics of a couple of blonde highlights. I was undecided between the two pictures so I said let me get the pics she said with a strong tone You Don't Have To Take Out The Pics I Got It! I said it's not for you it's for me once I looked at the pictures I said whatever color is fine with me. With the same strong tone Jessica said What Do You Want? I tried to overlook her, maybe it was too early for her to put her best foot forward to make some helpful suggestions. Jessica said let me do a strain test on you I said okay and she rubbed her hands through my hair then she said let me go ahead and shampoo you because you have product in your hair and I said I only have leave in conditioner as we were walking to the shampoo bowl she turned and looked at me and said WHY?? With a Stronger tone as if she was talking to a little child who went outside without their parents permission. I said That's what I do when I shampoo my hair I put a leave-in. My tone got a little stronger at that point. I didn't do it for you, you did not tell me to come shampooed no product I'm at a salon so I don't know what you do here. At that point Jessica and the owner went to the back to mix up the color I assume. I sat there for 3 minutes as time went on I was replaying how she was handling me from the start. I asked myself... Do you want to spend close to $200 today for highlights a cut and flexi rods to be talked to like that. Jessica was so unprofessional she treated me as if she was doing me a favor for free and I didn't appreciate it. As I got up to leave I told the receptionist to let Jessica know that her Attitude Need to Improve before I let her work on my hair! Over 2 hours after I left the salon I received a voicemail from The Owner apologizing saying she don't know why we clashed ( Really)?? I was so surprised the owner was apologizing instead of Jessica. That just goes to show Jessica's character she thought she did nothing wrong and she wasn't going to put her pride to the side just to apologize for any wrongdoing or to see if I was okay. I definitely made the right choice to leave. This doesn't take away from the owner or the other employees because the receptionist was really polite and another stylist in the back was very polite just beware of Jessica.The owner said this was the first time this has happened maybe at her shop ( Not convinced) Jessica was too comfortable in her skin (So Very Rude) to have not done this to other people at this salon and others salons. Through it allI was Blessed today I left Bartlett and went back to Cordova to an Awesome Salon with Amazing Beauticians. I got a haircut with a silk press it turned out Beautiful even though I didn't get the color I'm still satisfied! Would love to post the salon but I'm afraid Jessica will come find me! (Facts) Closing Remarks-Jessica Lewis Do Better!!!!

    They always do a fabulous job. The styling chairs have been upgraded for a more comfortable…read moreexperience. The dryer seats need to be more comfortable now. The salon is clean and staff is talented as far as hair styles.

    Photos
    Premier Hair Studio - Our relaxing shampoo area!

    Our relaxing shampoo area!

    Premier Hair Studio - Hair by Emily

    Hair by Emily

    Premier Hair Studio - Our salon floor

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    Our salon floor

    Amy Wood - Me

    Amy Wood

    4.8(20 reviews)
    6.7 miBrennan
    $$

    Amy is an angel in disguise and I cannot recommend her enough…read more Before finding Amy, I had a terrible, terrible experience with hand tied extensions. I'm an easy going person, so my expectations already weren't super high, but when I saw the finished product, I knew it couldn't get any worse. I came to Amy in tears and heartbroken. The first girl who did my hair, did not color match it, had really bad quality hair, and was just super unprofessional anyways. I was so disheartened and sad. But then, when I found Amy on here, it was like Cinderella's Prince Charming came running in with the other shoe! I sent her a picture of my awful hair before, and she didn't know me prior, and got me in almost instantly. She was so gentle, professional, and took the best care of me. She will make you feel right at home, and can and WILL transform your hair! I feel like Princess Ariel now!

    This was my first time to get my hair done by Amy, and I got balayage and a cut. I found Amy…read morethrough Yelp as she was highly rated, and I reached out through the app. She instantly responded and quickly got me set up with an appointment. I arrived at her new, well decorated and inviting location. She quickly got me started, and I was done within 2 hours. Her work was so well done! I left feeling so beautiful. Also, her assistant, Betty, was absolutely adorable and gave great service! I would highly recommend Amy!

    Photos
    Amy Wood
    Amy Wood - Tape ins

    Tape ins

    Amy Wood - Beforw

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    Beforw

    Laurel James Hair Elements - hairstylists - Updated August 2026

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