Gotcha Tea is... not what I was expecting. I've tried a myriad of bubble tea stores, and I don't think I've ever had a bad experience, bad service or a bad drink with any of them. Gotcha is by far the worst bubble tea place I've been to.
First off, their sizes are a hidden scam. They have 2 sizes, medium and large. The medium is your usual and iconic bubble tea cup, but the large is much thinner than other bubble tea stores. Gotchas sizes actually hold the same amount of liquid, but they charge more for the large, it's a sneaky and disgusting scheme.
I ordered their black sugar fresh milk drink (also called tiger tea), and it's my favourite drink, I get it at every bubble tea store. Gotcha's version of this drink is disgusting. There is syrup at the bottom and that's the black sugar, than the rest is normal milk tea. You're meant to mix the drink, which I did, but the syrup is at the bottom and there is a minuscule amount of it. About 1 sip worth, it's such an absolute scam. There were no pearls in my drink either, because they ran out, AND I WAS THERE AT 11AM IN THE MORNING.
They need to get their act together. read more