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    2.8 (18 reviews)
    Closed 9:00 am - 4:00 pm
    Updated over 3 months ago

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    3 years ago

    This company has wonderful customer service. I had ordered the wrong sizes by accident and they gave me a full refund.

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    The Rock Bottom Rocker Pet Pantry

    The Rock Bottom Rocker Pet Pantry

    (2 reviews)

    I am a community member here in Soap Lake WA for 12 years and am totally disappointed in the…read morepresident Shawna Kluge of The rock Bottom Rocker Pet Pantry of the unethical practices choices standards of this rescue. Last year I paid to have two of my dogs microchipped at fifty dollars a piece to find out that Shawna Kluge did not register the chips, along with none of my information for the microchip was given on my address my name no number and even no description of the dog to be able to get my dog back in the case of my dog being lost to be able to retrieve my dog. Shawna Kluge never said that I need to register the chips at the cost of twenty dollars a piece to be registered making it 70.00 dollars a dog. Basically Shawna Kluge took a hundred dollars at fifty dollars a dog and shoved microchips in each dog with no registering and no information on me the owner or information to be able to retrieve the dog in the case of being lost. I am totally disappointed and upset for Shawna Kluges uncaring of a owner being reunited with the dog in the event of the dog being lost who paid for a service and the uncaring of a dog being reunited back to its family in the event of the dog being lost. I find this totally disturbing and highly UNETHICAL as a animal rescue. I don't think that an animal rescue that doesn't care about pets and owners being able to reunite in the event of being lost SHOULD NOT BE ABLE TO MICROCHIP NOR BE IN THE PROCESS OF HELPING A LOST ANIMAL.

    This "business" is not being ran how a real business would be. Agreeing to allow someone to adopt a…read moredog, asking for and receiving a "hold" deposit for said dog only to back out and allow someone else to adopt. A 16 year old girl had her heart set on this dog. This dog was going to be trained as a service dog for this young girl and this young girl had already purchased the supplies she needed to bring the dog home. The foster had months to decide to keep her and chose not to but the week the dog was set to come home the foster decided to keep her and break the girls heart. I am all for adopting animals so I won't say not to adopt through here but please don't get your hopes up about a specific one.

    Gotags - petstore - Updated May 2026

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