I take Butch Williams there every 14 days to get his nails trim and a bath and a blowout.. also…read morewhen I was setting up a boarding schedule when I went to church camp, they were very well understanding and helpful to make sure I had all my paperwork in so that he could stay when I go to camp in July

Absolutely great experience all the way around. They had a cancellation and I was able to get in…read more From the initial phone call to grooming to checking out. Everyone was amazing. There is an old post saying they don't take credit cards. Apparently that is quite an old post. They take cards. And most importantly, Luca looks fabulous and was very happy there.

So I took my Yorkie in today and it was horrible. First I noticed blood around her eyes as soon as…read moreI got in the light. Like someone had wiped it. It was around both eyes. Secondly she has red cut marks on the inside of both of her back legs. My dog is very timid and behaves very well. Third the cut was all uneven. Long hair spots on her chest and around the legs and the face cut is way to short. By far the worst hair cut she has received ever. I went in to talk to Heather and she said she didnt notice anything she stated??? They charged 76 dollars for this and did nothing but hurt my dog. If you have small dogs stay away. Worst experience to date. I will never go back

Completely butchered my Pomeranian. They gave her a buzz cut on her entire body and completely cut…read moreoff her mane. If she was one year older her mane would never grow back to being the same. They told me I would get a call back within two hours and I never got one so I went in myself after 2 hours to see my dog almost completely bald, you can see her skin on the lower half of her body.

My dog loves Shannon. He will sit and be patient for her, it me. He looks forward to seining herread more

Do you remember the details of the T&C when you click yes? I hope so, because if you don't, be…read moreprepared to have your appointment canceled. You are required to PREPAY 24 hours before ever receiving a service. Here's what happened: * I filled out a form online to get an appointment and they had me electronically sign T&C. In the T&C it says you have to PREPAY by 5 pm the business day prior to your appointment. * They sent a text one week before the appointment asking me to confirm the appointment followed by another text asking if I'd like to add a tip on my invoice * Then they immediately sent a text prompting me to pay an open invoice (QUESTION: who is going to pay or think to pay an open invoice BEFORE the service is complete, especially in the context of adding a tip for services not yet rendered?) * The afternoon before the appointment, I was sent a text at 3:32 p.m. asking if I was having difficulty paying the invoice and a note that my appointment would be canceled without prior payment NOTE 1: I was in the car driving from the Seattle area to Moses Lake when this text came through NOTE 2: the text did not specify the exact timing of when the payment had to be made (by 5 p.m. that day - or less than 90 minutes later!) - so I thought I could pay when I got to Moses Lake that evening * I received a text at 5:00 p.m. LESS THAN 90 MINUTES later saying my appointment had been canceled Note 3: I was still on the road, but called them to say I was in transit. They didn't pick up, so I left vmail explaining I was in transit and please hold my appointment. * When I arrived in Moses Lake, I sent a text at 6:11 p.m. to reiterate that I had left vmail and that I was driving when they sent the text and asked if they would honor my appointment. * They responded they had already filled my appointment and sent links showing payment is due by 5 p.m. the prior day and that they did not force me to sign the T&C. "If we are not a good fit for you due to our policies, please take are (sic) sincerest recommendations to check out loving touch grooming..." * I said they are not a good fit if this is how they treat first-time customers and they said "I'm unsure why you state we handled this poorly on our end but we do wish you all the best. Give (your dog) some scratches for us." So, I will let you decide if you would like to do business with them. None of their text reminders were clear about payment 24 hours before the appointment. I was astonished at the way they handled a prospective first-time customer with no acknowledgement that it was unclear that payment had to be made by 5 p.m. and I was on the road. For me, it was a complete waste of time and energy. I am only taking this time to write the review to hopefully prevent others from having the same issues.

My dog will never be returning to this facility. First time…read moreshe was there she got kennel cough, despite us having to prove that we had vaccination and adequate time between for the vaccine to be effective. This facility did not tell us that it was kennel cough for over a week. We as dog parents new to the world of boarding thought she was hoarse from having so much fun. Other reviews since then show that their dogs got kennel cough too. We also had to take home her bed wet in a plastic bag because as we were told, she was the last dog to be let out of her kennel and soiled her bed. Last visit my dog came home again hoarse, and this time smelling of perfume. Someone doused her bed in some sort of perfume and she and her bed had to be washed when we came home. I asked about this perfume today and the owner Jen told me that they have calming spray but that no one would have used it on her... so in the end, no explanation to the perfume smell. Today was the last straw. When I went to pick up my dog this afternoon I was told her bed was wet because it had to be washed. I asked if she peed on, thinking that she was the last to be let out again for potty routine in the morning. Jen told me that my dog pooped on it YESTERDAY MORNING after I dropped her off at 7am. 1. My dog has never pooped on her bed. EVER. This tells me that she was scared of being left at this facility. 2. What did she sleep on if her bed is still wet? 3. If this accident happened yesterday morning why is the bed STILL wet? I can wash AND dry this bed in 2 hours. A dogs bed is their security and comfort when staying in a strange place. This is unacceptable that she did not have her bed while she was there. I told Jen as much and insisted a refund. She only refunded a partial of the fees I paid today. Claiming that the deposit they made me pay over the weekend was non-refundable... (I was never asked to pay a deposit on her other stays here). I put my dog in the car and took her home, only to find out that she has poop all over her back side and it's now in my car. Please Please Please.... DO NOT TAKE YOUR BABIES HERE!!! My dog sat in her own feces - that is NEGLECT! When I asked for images of my dog playing with the other animals I was shown 2 images, both time stamped from yesterday morning when I dropped her off. I demanded to see where they had been keeping her, as when I asked for a tour of the facility previously I was told that was not allowed per company policy. The room the dogs are kept in is so dark that I couldn't make out where my dog was. I am furious that someone claiming to care for animals can allow her facility to be so understaffed that the animals sitting in their own filth.

I have used beck n call several times for our fur babies. Jen always takes good care of our dogs…read moreand cats, including our special needs baby.... Not to mention they adore her. Our our dogs (3) love the daycare playtime.. Even our14 year old lab mix. I highly recommend beck n call for any of your pet care needs. ( in home or boarding) I have used both.

This has been my Bonnie Mae's place to get beautiful for years. Megan is the best! She takes good…read morecare of my baby!! Thanks to all the gals that make my Bonnie Mae beautiful!! She feels so much better when she's done.

I have been using K-9 for the last three years and I am delighted in their professionalism and…read moretheir kind handling of my darling Beulah. I'm sure that all the groomers are great, but I've been seeing Nicole and she is a star in my book. I would (and do) recommend this business to anyone that is looking for a trustworthy groomer.

I went there and found a cool animal wow I didn't know that they sell these. What great experienceread more

Took my large dog in for a groom hoping to get as much hair off of her as possible. I asked for a a…read moreclose body trim and to de shed her. It's my first time taking her in for a groom. Waited 4 hours just for them to trim her legs and butt. I was told they didn't trim her belly area bc she was moving too much. Not at all what I asked for. I took her home and brushed her myself and so much hair was falling off. I felt like I got robbed paying $150 for legs and butt trim.

Upon inquiry into her policy, she stated that the policies were updated in January of 2023, to…read morereflect her 15 minutes late and $50 per cancelled appointment fee. Our appointment was booked in December of 2022 and she stated she had the right to hold us to the new policies without notice.

From the owner: Dog grooming salon that is located in my home shop. One on one care and a relaxing spa day for your…read morepup! Prices vary depending on services provided. Call for more info!

Great clip job on our golden doodle. Super friendly and reasonable price. Will definitely take him…read moreback. Highly recommend them.

From the owner: Locally owned and operated. Our staff love and care for you and your pet like family.read more

Horrible service and experience. I took my 15 week old…read moredoodle to get groomed for the first time. I received a call from the shop about an hour after I dropped him off stating that my puppy peed all over himself, and I had two options: to pay too have himre-bathe or to come pick him up. I immediately went to the shop, when I arrived I asked what had happened. My puppy was in a kennel. The staff stated he had peed all over himself, and that she was not going to use her hundred dollar blades on a dog that has peed all over himself. Horrible service and experience...you would think a person that works with dogs would know that puppies tend to go to the bathroom more frequently!

After having a bad experience at another pet groomer we were So HAPPY with the excellent service…read moreand care Rachelle gave us. Definitely will be our new groomer