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    Gosch Collision Temecula

    4.2 (92 reviews)
    Closed Closed

    Services - Gosch Collision Temecula

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    Gosch Collision Temecula Photos

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    Recommended Reviews - Gosch Collision Temecula

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    Reviews With Photos

    After the accident.
    David S.

    Just got my car back after a hit and run in LA. Gosch in a AAA approved facility and boy did they do a great job. Everyone there was professional and they kept me updated on how things were going. My car looks brand new now. I highly recommend Gosch.

    Kurtis B.

    I Brought my New truck here for a collision repair, it took much longer than I was originally quoted , the work was Mickey Mouse and very unprofessional. I got the truck back with broken pieces still aswell as rodent damage under my hood from bieng stored at their facility. I would not recommend their services.

    Business front
    Sally H.

    OUCH! Rear ended in Temecula. We came to Gosh. Our insurance company recommend this company and check-in was easy. They called the rental car company for us, too. As we waited, the staff offered us water and I joked that we needed breakfast. Marcy showed up with coupons for In-n-Out. WOW. The rental car company was a bit slow so Marcy called again to hurry them up. Pablo was quite cheerful and friendly as well. I feel special! They are taking great care of us. Staff is helpful and friendly. Loving this place.

    2022 Mach E

    I fixed the rear bumper and gate of a 2022 mach e but the color doesn't match to the original body color. I gave a not perfect 10 of 10 feedback because I was not happy with this and I got a complaint from them because I didn't give a good customer's feedback. This was one of the worst customer service experiences I had.

    This is Ben's example of my car ready for paint.

    Gosch Ford Collisions overwhelming number of positive reviews was what enticed me to bring my vehicle (which was involved in a hit and run) necessary for repair to their shop. The reason for my overall rating is due to one specific individual I had the displeasure of dealing with. His name is Ben Burgeson who is one of the estimators for the company. For clarity, I had no trouble with any of the other associates who work for Gosch. They were very respectful, nice and transparent. Mr. Pablo Lopez (the manager) and Mrs. Marci (the assistant) were not only kind but showcased their empathy towards my predicament with Ben. I issued a phone call to speak with Ben five days prior to the thirty-day deadline completion mark. During this time, I was told by Ben my vehicle was ready for paint. In the midst of my excitement, my mother decided to stop by Gosch unexpectedly to see the progress of my car. My mother arrived at Gosch to speak with Ben. To her surprise, Mr. Pablo and Ben appeared. They begin to speak car term gibberish to each other and my mother. My mother politely asked to see my vehicle. At this point, Mr. Pablo left the scene and Ben proceeded to show my mother my car. Once shown, it appeared my vehicle was not ready for paint. The damage was still the exact same. My mother took pictures, showed me the results and I was livid. I sent an email to Mr. Pablo and attached the photo my mother took and asked, "is this ready for paint?" I also stated that I was not going to pay for additional days for a rented vehicle. Mr. Pablo told me he would look into this and get back to me. I then contacted Ben because he was my initial estimator. His story has now changed because he was caught. His fabricated story was that he was gone for a week. I asked him if, "work comes to a halt when you're gone?" His response was, "that's just the way it is." Please be aware of this estimator. I showed nothing but maturity, kindness and patience towards Ben, yet when dealing with a compulsive liar, it can be extremely difficult handling these types of people. I made it my duty to write down every single word he told me along with pictures that were taken to have proof of his false statements. In conclusion, my vehicle was completed and paid for. If I could, I would rate my assigned estimator a 1 out of 5-star rating if not lower. It's too bad that isn't an option because I would have the pleasure in doing so. I have no tolerance for callous or unethical people and Ben revealed these specific traits. I acknowledge Mr. Pablo and Mrs. Marci for their cooperation in covering my rental expenses and speeding up the process to complete the repair of my car. For anyone who took the time to read this, I wish you the best of luck with Gosch and to avoid the estimator Ben Burgeson at all costs. (Attached is the photo of Ben's idea of my car ready for paint.)

    Speaks for itself... don't be afraid to think outside the box!

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    4 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    Gosch H.

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    8 years ago

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    Gosch H.

    Thanks for the recommendation, Michelle.

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    8 years ago

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    8 years ago

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    Gosch H.

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    Photo of Susan H.
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    8 years ago

    Gosch did a great job on the repair on my Hyundai Genesis. The staff was so friendly. The repair was perfect.

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    Gosch H.

    We are so happy to hear this! Thank you Susan.

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    8 years ago

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    Gosch H.

    Appreciate the kind words, Eric.

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    9 years ago

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    5 years ago

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    8 years ago

    Been here twice and have received nothing but friendly and helpful service! Highly recommended

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    Quality Assurance

    Thanks for the recommendation, Genevieve!

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    8 years ago

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    9 years ago

    Elizabeth Cassidy was the nicest person. She was so quick to get us where we needed to be. I appreciate great service.

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    Photo of Janis W.
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    8 years ago

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    Gosch H.

    Thank you so much for this kind feedback, Janis!

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    9 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    9 years ago

    Prompt and quick service with execle t customer service. They called me ahead of time and made sure i was able to make it on time.

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    Quality Assurance

    I'm so glad to see that you enjoyed your visit with us!

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    9 years ago

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    9 years ago

    Great people and service at Gosch collision very through and anticipate they will take great care of my vehicle today

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    Quality Assurance

    Thank you Stephanie! We appreciate it very much!

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    10 years ago

    The manager James was a helpful with our estimate. Also the front desk Marcy was patient and helpful. Thanks Gosch ford.

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    Quality Assurance

    Thank you for the review Sonja!

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    9 years ago

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    9 years ago

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    Many thanks Jonathan for this awesome 5-star review.

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    10 years ago

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    Quality Assurance

    We appreciate your business and this awesome review!

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    9 years ago

    Elizabeth Cassidy I always a great associate to work with! Love her always friendly and takes great care every time!

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    9 years ago

    Tough day but really appreciated Elizabeth Cassidy being so kind to us. Customer service is important :)

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    Quality Assurance

    Many thanks for this 5 star review!

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    10 years ago

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    Thank you for the great review Brian!

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    Page 2 of 3

    Ask the Community - Gosch Collision Temecula

    Review Highlights - Gosch Collision Temecula

    Elizabeth Cassidy is so sweet she does a great job over at Ford Temecula dealer ship.

    Mentioned in 8 reviews

    Read more highlights

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