Dr. Dan is amazing and the reason we came to this office but unfortunately dealing with his front…read moredesk staff is no longer worth coming.
My daughter's 3-month appointment was scheduled for December 19th. Despite snowy weather, we made the effort to come in, only to be told upon arrival that the appointment had been canceled. The only communication I received was a voicemail on 12/11 stating, "Hi, we are calling about your appointment on 12/19." This sounded like a routine confirmation call and never stated the appointment was canceled. I had already confirmed the visit through both email and text, so there was absolutely no indication we should not come in.
No one notified me of the cancellation or attempted to reschedule, which I believe is the office's responsibility--especially for an infant's well visit. To make matters worse, we were told the appointment was canceled because the doctors wanted to go home early for the holidays, yet as we were leaving, we saw our doctor still there.
Because it was the holidays, I chose to let it go. I even gave the office a Christmas gift and a thoughtful card wishing everyone well. I rescheduled the appointment myself, even though it was with a different provider we were unfamiliar with.
Fast forward to 1/19, my daughter's 4-month visit. We arrived at 3:10pm for a 3:00pm appointment, and I acknowledge we were late. However, we were immediately told we would need to pay out of pocket because our insurance was "inactive." There was no greeting or courtesy, and over the four months we were patients, no one ever attempted to learn our names.
I explained that our insurance had not changed and that my husband could retrieve the insurance card. Regardless, I was told my child would not be seen today. After spending time discussing insurance, we were then told it was now 3:15pm and there was nothing available. Telling us to reschedule for another day.
My husband and I both took time off from work, and bringing a 4-month-old to appointments is not easy--especially when something similar already happened at her 3-month visit. Throughout this interaction, it felt like money mattered more than patient care, with no concern shown for our baby.
As a parent, I expect clear communication, professionalism, and compassion. Unfortunately, this office demonstrated a lack of organization, empathy, and respect for families' time.
Do not go to Nassau Pediatrics. Terrible customer service!!!
380 Dogwood Ave, Franklin Square, NY 11010
After this experience, we found Valley Stream Pediatrics, and the difference was immediate. Amanda answered the phone, listened, and kindly told us to come in for an available 4pm appointment. Upon arrival, the front desk staff--Pam and Amanda--and even the office manager Andrea were exceptional. The provider we saw was wonderful as well.
If you're looking for a pediatrician who truly cares, I highly recommend Valley Stream Pediatrics 167 E Merrick Rd Valley Stream, NY 11580 +1 (516) 825-3030