There is something very wrong with the air conditioning system at this hotel. The first room I…read morewalked into, I was hit by blazing heat and immediately called the front desk and had to change rooms because the meter was not working (room 411). The room should not even be in service for gas. Secondly, I was moved to room 509 which did not have the stifling heat factor, but the air conditioning still was not satisfactory. As a result, they had to bring me a fan. Needless to say, my sleep was interrupted throughout the nights due to the Warren of the room. The manager was very kind and provided me with one complementary cocktail at the bar for the inconvenience. In addition, when housekeeping came to clean my room, they were removed the wash face cloths and did not replace them. I called down to the front desk to see if someone could bring me a couple up, and the employee told me that I could either come downstairs and get them or that housekeeping would be open again in the morning. I told him that I was undressed and could not come down. He then brought up two hand towels, and when I told him that I needed face cloths, he told me that was all they had. Needless to say, I had to take a shower with a massive hand towel. The next day, upon returning to my room, housekeeping had not left face cloths again. I had to go downstairs and get them. I don't know what the issue is at this hotel with that. Nonetheless, there is a mini refrigerator in the rooms, my new room was 509, but they do not keep items cool at all. Therefore, if you go and get ice from the bar area. (says there are no icemakers on any floors in this hotel), there is no way to keep it frozen. Also, their elevators are extremely small and narrow, and don't work all the time. If you have more than three people or two people with luggage, that is all that will fit in them, and they are very slow and only work some of the times. Furthermore, I requested a late check out and was told that noon was the latest they could do without charging me an additional fee. I would've thought that given everything that went wrong with my stay, they would've accommodated my 1pm check-out request, but they did not. On a positive note, the hotel is in a great location and there is tons to do in the area. My colleague parked car. They are so be aware that there is no in and out privileges. Once you park, your car must remain parked, or you will be charged again. This doesn't make very much sense to me. I believe there are other parking structures in the area that are cheaper and more flexible so you might want to check. Needless to say, when I return to my office in the area, I will definitely plan to stay elsewhere. I need to sleep comfortably, have a cool room, and expect great customer service.

Stayed here for work. Nice lobby. Friendly staff, great buff set breakfast, quiet rooms. Location…read moreso walking distance to restaurants and a mall. Not far from a train station either. My only complaint would be no fridge in the rooms Complimentary bottles of water in the room. Greeted with a hot cookie. No wait for a room.

One of the older Premier inns but found the facilities were very good . Nice quiet location by the…read morecanal on edge of woking but an easy walk into town . Beefeater pub opposite for convenient meals .

One of the Premier Inn chain -in a fairly quiet spot, beside the Basingstoke Canal. We had a double…read moreroom in the 'new block' - large, modern room, large bed and modern bathroom. In the grounds is a 'Beefeater' Inn - the Bridge Barn. It is a very old building, complete with old floorboards and wooden beams and this is where you take breakfast in the upstairs dining room. We also had an evening meal here. They specialize in chargrilled food- steaks etc but there was a decent choice and I had salmon and it was pretty good. The downstairs bar seemed popular with locals on Saturday night. Thought it was good value at about £63 for a room.

The hotel is on a main road a ways outside Godalming, but is walkable (safely). There was a…read morefriendly happy chap on reception when we arrived and he seemed to be manning the desk pretty much every time we left or returned. The bed was comfy, if a little small. The shower was good. We could have no complaints about the room. Wish we could have opened the window, but the fixing shut of windows seems to fairly standard practice in hotels these days. The pub that forms part of the hotel was not really worth the visit.

Apparently the UK smallest Premier Inn , still all the usual facilities but I think that other than…read morefor Bournmouth Central the rooms are the best I have been in . Its because its a converted older building so you don't get your standard box .

This hotel is the best in Guildford, not only because of its amenities ... like a pool, Air…read moreconditioning, spa, underground parking, nicely appointed modern rooms; But, it's all about the people ... they have an amazing staff. Very professional and personal ... just to call out two of the front desk team: Anissa B and Genny T, helped us with not only fine tuning our checking and booking future dates, but also acting as concierges, helping us find services in the near vicinity ... they did all of this with speed and a professional approach. You can not go wrong booking and staying here.

I have always stayed at the Mandolay and had a lovely time BUT THIS IS NOT THE HOTEL IT WAS BEFORE…read moreCOVID. I have never written a negative review but this experience is unacceptable. Upon arrival to the hotel, the room we were put in had a broken toilet and were moved to a annex room because it was the only one available. We didn't like being outside of the main hotel and we had paid for a city-view room but now had a window looking into a parking lot. We let it slide and wanted to just enjoy the rest of our stay. Upon getting ready for bed, we noticed how dirty and unmade the room was. The shower curtain was grimy/ stained, the mugs were dirty and we had no spoons to make tea, and then when we pulled back the sheet to get into bed, there was no fitted sheet and the loose sheet had hairs on it along with a stain. It was clear at this point the room had not been cleaned. Upon talking to the front desk in the morning, the staff was just as mortified by the state of the room as we were and were very apologetic (the staff on site was very kind!). I expressed that we did not get the accommodations we were expecting and paid for in our first night stay and I was told the manager, Ian, would contact me. Rather than remedying our experience and adjusting the rate of our stay for the one uncleanly night and parking-lot view we overpaid for, I have spent the following days of my trip arguing with the manager as he wanted to "investigate" the situation days after the fact. His investigation of the "facts," I can only assume involved asking the staff if they cleaned the room... which of course was said to be the case since he was not on the premise the day we brought our concerns to the front desk. He has since tried to defend all points made, seeing no reason to amend the cost of our first night. We have even acknowledged that the room was adequately cleaned the next day and we are not asking for a price adjustment on our second night. Instead, he has put it on us for not calling reception to request these things fixed during our first night (despite the fact is was bedtime and the room needed to entirely be cleaned). He compared it to guest calling the front desk to get more pillows or biscuits. Following my correspondence with him, I would avoid the Mandolay. If the stay does not meet basic standards, do not expect the hotel to deal with it in an appropriate manor. Truthfully, I was embarrassed I recommended to my friend that we stay here. The uncleanliness is not acceptable during COVID and the service following it has been a headache!

I went here about 7 years ago and thought it was like staying in a roach infested hovel! The rooms…read morewere dingy and I didn't even stay around long enough for breakfast to find out how that was. Thankfully it has undergone a major renovation since then and is unrecognisable when compared to its former self. The lounge and bar area is a pleasant area to sit and enjoy an afternoon drink and becomes a lively night time venue which is always friendly and pleasantly busy. The rooms have been given a very much needed makeover and are now a relaxing place to stay. A massive improvement and worth considering if you are staying in Guildford.

Handy for the station, wrong side of the tracks for the town, but there is a subway underpass to…read moreget you across quickly. It's quite a large Travelodge, and on my visit they were in the process of replacing all the beds, so expect a more comfortable sleep in future. Room temperature was OK, and although I was on the street side it was nice and quiet. The car park is large and free to park (unlike some Travelodges). This did lead to problems as it has no barriers and seems to be utilised by office workers during the day, so it can be difficult to find a space.

Overpriced food…read more Extremely poor/non existent WiFi Car parking is available, but please ensure you register your vehicle as otherwise will get a fine. Watch our you don't get a fine anyway, as often happens.

We've been to sunday lunch at the Talbot a few times and love it!…read moreThere was one time the service was very slow plus the dessert was not the best (and saw other people sending them back) but they were happy to let us replace them and didn't charge for any dessert. Overall we love this place and recommend making a reservation before you go.

Great Fosters Hotel was simply gorgeous. From the fabulous manicured grounds to the historic…read morebuildings and the excellent Michelin-starred restaurant, we absolutely loved our stay and highly recommend it. Our room was beautiful and we were grateful for the air conditioning. The Tudor Pass restaurant, now helmed by Executive Chef Stefano Du Giosia, had just reopened after a short break, ad we were the first dinner guests under his watch. Maitre d'hotel Chris was a charming conversationalist as we waited for the 7-course tasting dinner, sharing much hotel history with us. The excellent wait staff included Alex, Rose, and Luka who were all truly professional. Stefano came out of the kitchen from time to time to chat with us, explaning the dishes and their origins, as well as describing how closely he and his staff work with the hotel's gardeners to sustainably source vegetables and fruits on site and meats from the best UK regions: local lamb, scallops from Orkney, trout from Chalk Stream, and more. The presentations were lovely and the flavors exquisite. Luxury farm-to-fork! Most of all, the dining experience was friendly and cheerful, not stuffy. We highly recommend The Tudor Pass restaurant, whether you are a guest at Great Fosters or just passing by.

Worst customer service ever for a luxury resort. We had booked and CONFIRMED our reservation a…read moremonth in advance. Just 1 week before our arrival, the hotel contacts us to say " so sorry, we are over-booked. Sold out for an event." Bullcrap..... we are getting bounced for an event that will need our suite and bring the hotel more $$$$$. Their " solution" is to move to another resort almost 2 hours away from Heathrow and offered us an airport transfer. NFW- no free night or anything. We will go elsewhere where guests are treated better.

Great place during the school holidays to entertain your little ones, although it does get busy,…read moreespecially on a rainy day. I believe it is mainly for under 12's. Consists of seperate soft play area for under 4's. Main area is enclosed with various slides going down into ball ponds, helter skelters, swings, tunnels and more. All children are tagged on entry so there can be no escapees! Food and drinks also available Parties can also be arranged at the venue

I went here with my friend for her daughters birthday party and it was great! I wish I could have…read morehad a go. The ball pools are brilliant with slides going into them. The food was good for the kids and they had cartons of drink each. The safety aspect of the kids being tagged upon entry is a fantastic idea and makes you feel totally at ease. The staff are also brilliant.