I found a pair of therm-ic heated ski socks battery size 700 on this website "park2peak" when…read moregoogle searching. The price was discounted vs other major websites so I went ahead and checked their return policy just incase anything went wrong or price was too good to be true. Upon the item being received I noticed the manufacturer box was torn at the top and didn't have a seal, so I immediately assumed this was an opened item and knew I would need to test them prior to just taking on my ski trip. I fully charged the battery, put on in home and waited for any noticeable heating. This was my first time trying the socks route as I typically install heated insoles in my ski boots. This was a new ski boot for me and the socks were cheaper at $215. No noticeable heating at all, batteries died at 4hrs vs 7. I didn't take them on the trip obviously. When I got back, I figured maybe I did something wrong and fully charged again...same experience. I emailed customer service and my response from "Jay" was a very excited yet not apologetic reply to use the manufacturer warranty route. A warranty is helpful after you have used things and its then faulty, its not helpful as a solution to purchasing something expected to be brand new and expensive for an immediate ski season. Jays reply had also been quick to say "we dont accept used returns". I then emailed to confirm I was not sold an open box used item that was discounted due to this aspect and was not returnable, incase I had missed this. The same Jay replied that they only sold new items. So I chose to return my "new" socks that were faulty. I shipped back at my own $28 expense, and sent customer service the tracking. I then noticed I was receiving no replies to my emails which was odd customer service. I planned to re-order heated insoles from them vs trying socks again. I then checked their website and noticed no other socks or any insoles at all, they seem to only list one item of things they had. I then found reviews on yelp and realized this isnt actually a gear company it is a small town ski shop listing close out one off items. I then emailed that I would do a chargeback if I had no response to my return, and received a shocking reply that they were a small ski shop, this was the child of the parents who own the ski shop and that my return of ski socks would be a large financial hit to them and would have to throw them out, but would refund me. So safe to say I was attempted to be scammed by buying a pre-used and returned set of faulty heated socks, and they expected I would just hash it out with trying to get a replacement from the manufacturer. Ski shops are typically run by honest sport loving community so its very sad to see theres dishonest operators out there. Two stars instead of one because they did refund my money. But I would avoid buying here and expecting customer service to be helpful for any other purchase or expect quality gear. If you google search reviews you will see other issues...

I will never deal with park2peak.com ever again. Here is why…read more I reevaluated my interaction with park2peak.com and realized that when I was upset about when I saw the 18 day shipping on usps tracking (on the website it says 7 days) he offered me a suggestion. Which is ok. His weak suggestion was to refund my money, stop the transaction and for me to mail the box back on his dime and for me to find the slippers elsewhere. I felt this was putting me between a rock and a hard place. Wait 10 more days (already waited 7) for these slippers/save some money (which is not a rush for me) OR start looking again for them, which it was already hard to find, at the price I was looking for and relabel and mail the already shipped slippers back. To me this wasn't a suggestion, this was a "well there will be most people that will wait or most that will mail it back, we just lose the shipping back to us". Both of these put the responsibility back on the consumer. I guess what set me off was their non chalant attitude about it and also saying "practice Aloha" at the end of his message. This was after I said I will be leaving a negative review for him on this transaction (due to the delayed shipping). I then called him on his fake aloha behavior from his email and over online chat. He decided to use Aloha , when we started this chat to further taunt me. I now realize Jay is the owner. He also shared he has a "practice aloha" sticker on the company truck. Which I guess is his badge of Aloha honor. That also did it for me. What happened then was odd. He decided on his own to call me and left a message that he would be cancelling my order, refunding me, and saying he was going to reroute my package back to them. All of this Without asking me first. He told me this in a voicemail. So I called him back, asked for Jay. Not only was he self righteous that he is trying his best to make me happy but he was also trying to take me in circles over and over to prove his point. Instead of just saying "hey, I'm sorry this all happened, what would you like us to do" he decided to continuously argue with me about his customer service, how he's doing a good job, and how cannot make me happy. He basically was saying "you said this and you said that" and saying I was being aggressive when I am just stating what my assessment of his company's policies / solutions are. Basically Straight out of the entitled and non-aloha textbook. Aloha is best described to as this to me... Embedded in the word Aloha is the Hawaiian word alo, which means face, and ha, which means breath. Ancient Polynesians believed that all people are connected and that mana (power) resides in the breath of life. This was a not what the faceless website owner in Maine was trying to do. For him to tell me to "Practice aloha" in a review about them is an absolute joke. I Live Aloha everyday(message me for more details) but my Aloha doesn't mean I'm also a pushover. He needs to stop throwing Aloha around like he gets it. The slippers arrived in 17 days. No box, just a plastic mailer with the slippers in them. Why would you mail Olukai slippers this way, I have no idea. All in all, I will not ever be going back to park2peak.com . Heed my warning, they will not help you out, they will most likely give you attitude, and then give a weak suggestion that will be putting responsibility on you. 10/14- 11/14 17 days from order to arrival

One of the best deals in town for bike repair services. I dropped my bike off with a flat tire and…read morerequested a tune-up, and it was ready in just two days. The prices were fair -- we paid $130 for everything (including new cables and some other things), and the bike was working perfectly. It felt like a new bike! Excellent customer service, too. On the way out, they saw how high my bike seat was and walked over to adjust it for me. I will definitely be using Rodger's Ski and Sport for any future bike needs.

Great help with picking boots because I have feet issues. Personable and really wanted to be sure I…read morewas comfortable with ski and boot choice. Would recommend!

I've been here multiple times for snowboard stuff, as a complete beginner…read more For myself, I got my entire setup here, board, boots, and binding. Sasha helped me and she was great, making sure everything worked for my body and my needs. I also brought in my daughter's stuff because we had problems with the boots and bindings (marketplace purchase because we weren't sure she'd stick with it). I expected to have to buy new bindings. They didn't sell me anything that I didn't need and they shared all of their experience to help us solve the problem. I am SO thankful for everything they shared, there is no way we'd have reached that point on our own. We worked with Travis and Matt who were really awesome. I definitely recommend coming here if you have any issues or unique needs, or if you need a new setup or are a beginner. Also, stop in just for your regular stuff! They have a huge selection of all of the layers and accessories. Obviously there are expensive things, but it isn't an uncomfortable sales environment at all.

I just dropped into Alberg to look for ski pants, a jacket, a snowboard boots, and bindings for my…read moredaughter. I have conservatively spent over $4000 at this establishment over the past several years, and I keep coming back despite the profound lack of customer service that I've experienced previously. But they're the only show in town, and what can you do right? Well, today was the last straw. I was literally the only customer in the store. Not only did nobody ask me if I need it any assistance, but while I was browsing in the children's section, one of their technicians walked by me, kicked me in the shins, bumped me into the clothing rack and didn't apologize or say excuse me. He didn't even acknowledge that I was there. It's bad enough that most ski bums are drunk or high while they're working, in addition to being allergic to basic customer service. It's even worse when they assault you while they're ignoring you. I will never, ever ever ever set foot in an Arlberg again.

We did not have a nice experience at this location. There was an associate that was incredibly rude…read moreto my family. We were visiting on vacation. My husband loves to play golf. He had several items that he wanted to purchase. I was waiting for him with our three kids. The youngest is only 2 and he was in a stroller. At one point he was saying Mommy and the associate gave us dirty looks more than once. My husband caught her and was so disturbed that he put everything down and told us all to walk out. Definitely not a family friendly spot. Take your money elsewhere!

Any company can sell merchandise cheap but the measure of a good company is what happens when the…read moreshit hits the fan. A clerk at this Scarborough location made a $200 processing error with my credit card. A charge that was to be paid by a Visa gift card. A week later, the manager Jeff reviewed the transaction and issued us a $200 credit! He could have twisted the story to blame the customer. This was a $200 total loss for the store to take care of a customer. You can't ask for a better customer service. They have five star status in my house and a customer for life.

I have nothing but great things to say about Fire on the Mountain. A year ago, I went into the shop…read morelooking for skis, knowing nothing about what I should be looking for. I was new to skiing, so I just wanted to get some gear where I could continue to build my confidence on the slopes. One of the employees asked me all of the right questions without being judgmental or condescending. He asked me what my skill level was, the price I would like to overall pay, etc. With that, he brought out some boots and they fit perfectly and comfortably. He then showed me some skis that would be good for my height...and with that I left only paying $800 for boots, skis and bindings. Each step of the way, the employee kept making it clear that he wasn't intending to sell me anything, and that he would understand if I wanted to shop around elsewhere. Again, this set me at ease knowing that he was providing me with non-pressured service. Since then, I have returned to Fire on the Mountain to service my skis regularly. Recently, I brought my skis to get serviced, and I asked them about my boot, which had a buckle that was bending. They quickly offered to fix it, and when I went to pick it up, they completely fixed the boot and added a double screw to ensure that it was fastened in. As previously stated, I have nothing but great things to say. If you are looking for ski or snowboard gear in a nonintrusive environment, I highly recommend Fire on the Mountain! Their employees and customer service is unlike any other.

New to the area, and my son wants to start snowboarding. He got a hand-me-down board from his…read morecousin but needed to be set up with boots, helmet, goggles. The young man helping us out was very knowledgeable, and super helpful. He helped us find an affordable pair of used boots that were in great shape, and worked with us to pick out a helmet and goggles. The whole time he shared a ton of information drawing on his own experience. We were lucky that we walked in when it was quiet, and he was able to devote a big chunk of time and attention to us. By the time we were finished the place felt packed and the staff was bouncing around, but still seemed to try and offer a great experience to all of their customers. I will definitely go back when we need more gear.

This bike shop ROCKS! I planned a trip across the U.S. to ride with a buddy in Arizona & needed…read moresomething that would protect me from the brutal sun. Clint & Co. had a full range of kits to choose from at really decent prices. I was quickly guided to what I needed by friendly staff and was on my way with a smile & bag of goodies! As well, if you need a qualified shop to work on your bicycle of ANY type, Sportshaus should be your go-to place. They go the extra mile to keep not only your bicycle running in tip top shape, but helpful tips & group rides to keep YOU in shape, too! They deal in many bike lines including the epic Rocky Mountain. They rent downhill bikes to blast down Pleasant Mountain, directly behind their shop, with ski lifts to bring you back up to the top. Paddle boards & kayaks are for sale & rent, too. If you are an outdoors type of person, Sportshaus has nearly everything you need to safely "go into the wild."

We recently purchased boots for my wife and skis for me. Both Dave and Owner Clint serviced us with…read moregreat professionalism. Dave is the guy you want to go for boot fitting. It was obvious right from the start he knows what he's doing, asking all the right questions as well as knowing what boot was right for my wife. Highly recommend you visit this shop before you buy!

They had this limited edition slush slasher and were able to ship it to California quickly. Can't…read morewait to shred!

Came in for ski equipment. My son got fitted for boots by their boot expert Jim. Good stuff for…read morereasonable prices. We definitely will be back.

I have recently been helped by Darcy (helmet and goggles) and Jim (boots) and both are absolutely…read moreamazing. Their product knowledge is total, with no hard sell techniques, and their enthusiasm is infectious. Darcy spent plenty of time talking me through helmet fit and finding over-glasses goggles, and Jim took an hour for a full-on boot fitting and worked out a terrific ski/boots/bindings/poles package. Great experience. I will never shop for ski gear anywhere else.

*** UPDATE *** Chris, the owner, contacted me directly and…read moreapologized for the trouble. He asked me to take the bike back to have them look at it again and the service was top notch. Great business!! Updated review to 5 stars! Original: I took my bike here for a tune-up. The price was a bit steep, but I figured my bike deserved some proper care from professionals, so I went for it. When I picked it up, I gave it a quick ride around the parking lot and everything seemed fine. I brought it home, stored it in the garage, and didn't ride it again. A few weeks later, on a Sunday, I was ready to go for a bike ride when I discovered that one of the tires was completely flat. I tried filling it with air, but it wouldn't stay inflated. Since Allspeed is closed on Sundays, I put the bike in the car and drove to the Eastern Promenade. The nice people at Summer Feet Cycling took a look at it and were quite surprised to find that the tube was completely unusable. They were even more surprised when I told them the bike had recently been "tuned" at Allspeed. Considering that I hadn't ridden the bike at all since the tune-up, this was a pretty disappointing experience, especially given the price of the service. And when I actually needed the bike fixed, I couldn't bring it back to Allspeed because they're closed on Sundays. Take this experience as you will. I'm just sharing mine.

Just like half the country, I picked up cycling as a hobby during the pandemic. I bought myself a…read morecheap used bike to try out this new sport and surprisingly fell in love with it throughout this last year. Fast-forward to 2021, and I was now ready to upgrade my bike. After reading reviews for local bike stores, I opted to visit Allspeed first. I went in just to check out what they had in stock, and little did I know they would help me find the most perfect bike at their shop. As soon as I walked in, I was met by the kindest staff. They asked me about my cycling goals, experience, budget, etc. They showed me a few bikes that met my needs and allowed me to test them out for a bit on the Bayside Trail, which is adjacent to their store. For me, it was love at first sight. I truly fell in love with one of their Fuji bikes I tested, and the rest is just history. I bought it on the spot and they even held it for me for a few days since I didn't have my bike rack with me that day. The whole experience was phenomenal - as a newbie to cycling, I was initially a bit intimidated about the whole purchasing-a-bike experience, but Allspeed made the process beyond amazing. A few days later, on my second ride, I got a flat tire. I took the bike back to Allspeed and within minutes they fixed it. They also noted that the tire was low in pressure, and acknowledged they should've double checked the pressure before selling me the bike. Because of that, they didn't charge me for the flat. I was blown away by their honesty and care.

We recently had a garage fire and unfortunately lost the skis that we had rented from ski Works. We…read morewent back to ski Works to pay for them and the owner only charge us his cost. This generous owner thought of his community first. We'll be back next year. Thank you so much.

I stopped in here on my way back from skiing at Bretton Woods. I have to say this is very nice ski…read moreshop. I was looking for goggles, a helmet, and a boot bag. They had a large supply of all three and the bonas was a 10% off sale on equiptment going on during the early ski season. The sales staff was helpful, freindly and most importantaly knowledgable . I found just what I was looking for quickly. All my items were high quality and resonabley priced. I stopped into a few shops in North Conway a day earlyier and they didnt hold a candle to this ski shop when it can to customer service, quality, or price. Its worth stopping in to get what you need and meet their mascot Finn.