I called and said he could be out the same afternoon to clean out our floor drain which acts up…read moreevery few years. Bob arrived with his son and took the extra time to determine if it was just a floor drain problem or some more serious with the main line. They cleared the clog with relative ease. I knew this was a relatively easy job but did not want go through the hassle of engaging some of those other big name company who pad their prices to help pay for their advertising. I will be calling Bob again the next time this drain acts up.

Bait and switch at it's finest. I called him because my floor drain was backing up. I asked what…read morehis fee was, and he said $150.00. He comes out and said he cleaned the kitchen drain and showed me that the floor drain was backing up. He says that's two $150.00 fees, one for the floor drain and one for the kitchen drain. The kitchen drain was never backed up, only the floor drain. Such a shame the way some people take advantage of others. Fortunately for me I could afford the roughly $600 hourly fee. Many people can't. He is very shrewd. Shame on him and his son.

Of all the 24-hour emergency plumbers, Alto Sewer Service was the only one actually able to make an…read moreafter-hours visit. Cause of blockage was not determined, but it was cleared. Cost was high, but what do you expect for overnight, holiday weekend service? I'd use them again.

If I could give 0 stars I would. Alto was sent out from HSA, through home warranty program to…read moreassess/fix a main line backup. When the tech showed up he barely introduced himself and practically entered my house without an invitation. (Think "hello, are these the stairs?" As he darts thru the house). The tech was an older man, looked as if he hadn't showered in weeks. Once in the basement he pulled out paperwork that look like he had typed himself in Microsoft Word. No company header, etc. He proceeded to tell me I needed to pay an extra $150 for him to do anything, when I informed him that my HSA warranty is actually only a $75 fee, he started to get argumentative and said no.. You owe $150. I stated HSA said nothing about this extra fee, do you have more details as why this is more expensive? He then called someone, his manager perhaps? And spoke in an extremely rude tone about how "this lady doesn't want to pay, I can't do nothin for her" he hung up the phone and said yep, you need to pay or else I can't do anything. At this point his voice was loud, his attitude was angry and frankly I felt extremely uncomfortable standing in a small enclosed space with him. I backed up and he started packing his things. No work was performed, he didn't even give a proper assessment (what was wrong with the main line, what the extra fee was supposed to pay for, etc). And he left. I called HSA and they said Alto should close my ticket within 24 hours and I wouldn't receive a bill. Needless to say, it's been almost 3 months and I'm still receiving invoices in the mail because Alto has yet to close the ticket. I ended up calling Roto Rooter, their customer service was AMAZING and they fixed the issue same day. I would NEVER hire or trust Alto to perform any work on my house. STAY CLEAR! If another company is more expensive - let me tell you it's worth it!! Threatening/demeaning tech is not something you want to invite into your house!!

We hired Jeremy to come and fix the main water valve in our home and we think he did a great job…read more Just about a year prior, we had the same job done by a different local plumber and it wasn't very long before it was leaking. Ever since Jeremy came to fix it, so far, so good! His rates were very reasonable and fair, especially when considering how much care he took in what he was doing. Hire Jeremy! You won't be sorry! :)

This company is one of the best companies I have ever dealt with! What I like best is his honesty,…read moreyou don't have to be worried he's trying to scam you. Not to mention he is actually excellent at his job. I would recommend Mission Plumbing to everyone!

My wife hired these guys to come and clean our ducts. So today they come out and are two nice guys,…read morevery nice and professional. As far as I can tell they did a good job (not really able to tell if they didn't though). The reason I am giving them two stars is because they did what I hate. First, they tried to up sell me $450 worth of "disinfectant for the ducts that I really needed". I quickly said no thank you. At which point they immediately dropped the price in half. So essentially here is how I see this. We called you and asked you how much to come clean our ducts. You said $220. Then you get here and you inform me that to "really get them clean" it's gonna be an extra $450. This is deception and it's wrong. But then when I say no, you immediately drop the price by $225. So what that tells me is that your business is not based on offering a good product at a fair price. You are just trying to take as much of my money as you possibly can. Again, the guys that came to the house were nice and professional. It's clear that they were just pushing the products their management makes them push in the fashion they are instructed to do it. This however leads me to believe there is an entire culture of ripping off their customers. Consider yourself warned if you hire them to come clean your ducts. FYI: No I did not get even the 1/2 price "disinfectant". Update: 12/29/13: After being contacted by AAA WIcks owner and being accused of this being a fake review I provided proof that this was in fact his company. I'll upload the photo of the sticker they left on our ducts so you all know it was truly AAA Wicks that provided our service.

During my initial phone call to schedule service, I talked at length about the service I wanted,…read moreand I made it very clear that I wanted a "Roto-Brush" air duct cleaning cleaning. I had just purchased the home and wanted to get a great baseline for all of the maintenance and cleaning of it. The previous owner had a dog with a thick coat.. I wanted all of the nooks and crannies of the vents physically touched and cleaned. I was quoted prices for both "Air-Whip" and "Roto-Brush" services, both were average prices for the respective service, and we scheduled an appointment for "Roto-Brush". The guys showed up early for the appointment, which was nice. While they were performing the service, I realized they were using the "air-whip" method, not the "roto-brush". Also, as we had painted most of the house, many of the returns and vent covers were already off. They did not remove the ones that were still installed, and just kind of blew into the vents with their air. Near the end of the service, they took my air filter and pointed at stuff they blew out of the ducts, and identified some of it as "mold" based on the color of the dirt. It wasn't mold.. it was soot, and I declined their expensive up-sell attempt to rectify my "mold" situation. I kept watching, waiting for the roto-brush to make it's appearance. It never did. When they proclaimed they were finished and presented me the bill for the service, the price was that of the quoted Roto-Brush service. I asked about why they used the air-whip and they were adamant (borderline defensive) that they never do roto-brush, and that the air-whip was just as good. I personally disagree that no-contact cleaning is just as good as a cleaning where surfaces are contacted with something other than fast-moving air. Looking at the statement, I saw that the billing code for the cleaning was "RB1"... I said, "hmmm.. I wonder what that RB stands for... probably roto brush?" to which he said, "yeah, probably". I ended up having to call the office. I talked to the same guy who had scheduled me a few days earlier and recapped our previous conversation. Once I had him on the same page, I informed him what happened, and he seemed at a loss. I ended up putting the service tech on the phone with him (my personal cell phone), and the service tech took it into the other room. I could still hear both of them, and an argument took place between them. After the call, the service tech amended the price to the "air-whip" price, which was quite a bit less than what they had just tried to charge me. I paid, they left. As they were leaving, the techs were audibly grumbling between themselves about how they made less money. I felt they could have at least waited till they were out of ear shot before complaining that they were not successful in separating me from more of my money they they deserved to. My opinion, based on what I saw and heard during the visit, is that they had been doing this racket for a while, doing less service than the office sold, and convincing unsuspecting customers that they got the service they paid for. In this case, I knew the difference and had the gumption to stand up for myself and make sure I paid for what I got. With air duct cleaning, and any time you pay someone to perform ANY service for you, please make sure you educate yourself as to what to expect and how to identify what they are doing. Had I not known better, I would have gotten ripped off. Even if the billing/work issue had not happened, I'd still rate the quality of their duct cleaning a 2/5, based on the quality of work performed alone. Duct cleaning companies are plentiful,.. do your research, as your friends and neighbors, and choose one that will take care of you and make a long-term customer out of you, not a company that seems to just want to shake you down and move onto the next job. I would have loved for them to have taken better care for me, as next year, I will be starting my hunt for another company all over again.

Shortly after moving into a new construction home, we noticed a super gross smell in my son's room…read moreand deduced that it had to be a rotting something in the air vents. After calling multiple other duct cleaning companies who declined the job for multiple reasons, I was grateful that Tony and Nicole were open to the challenge. Tony thoroughly walked me through the process and what I could expect. Because of the situation, he managed to squeeze us into their busy schedule. They were fast and efficient with the job and included cleaning of extra vents in the room "just in case". They offered the additional vents complimentary, but I was so pleased with their service that I was happy to pay. We are so grateful that the odor is gone and we can move on to enjoy our new house!

So glad I called Duct cleaning Twin cities. Dave , who is…read moreone of the owners and one of his employees came today, we're right on time, did a great job, educated me on a Few things and they did a great job of cleaning up after themselves. MY HOME FEELS AND SMELLS MUCH CLEANER! HIGHLY RECOMMENDED.

I'm very thankful for S&R. I have been getting my service for years from them and have total…read moreconfidence in them. Grey was just here recently and he is amazing. Super efficient, friendly and helpful. Really appreciate him. Thanks again, Roxanne Eggert

Great team. Very professional and extremely knowledgeable with fair pricing…read more We have used their services on multiple occasions and appreciate the local/ family customer service

I cannot say enough good things about Drain Blaster Bill!! His truck says "Military Owned". We…read morehad sewer backup in our basement and called a local company who ghosted us. He said we had tree roots in our sewer that was causing the backup. He supposedly fixed it and was gone in 45 minutes. Havent gotten a bill yet so don't know how much they're going to take us for. Well here we are 2 weeks later with the same problem. My husband called DBB, via a reference from a friend, and they came the next morning. He told us that tree roots cannot get through the galvanized pipes. He was here 3 hours and did a very thorough job of reaming the pipes to get off all the accumulated gunk that had stuck to the sides of the corroded pipes. Never to have problems again! His prices are VERY reasonable!! I will definitely recommend him to anyone who's having sewer problems! Totally Satisfied!

We received an immediate response to our call…read more Even though our dryer issue was not an emergency, Don responded and fixed the issue within a few hours. I'm pretty handy with tools, but he swooped in and repaired the issue (bad idler wheels) without the cost and headache of trying to diagnose and fix the issue myself. Nice guy, great service; and an honest price! Very Cool!

Very reasonable. Worked quickly and was on time. I would recommend Don wholeheartedlyread more