We have never experienced anything like this from this office until today. There's a strong…read morepossibility you've just lost four patients in us:
My Daughter's Nightmare Visit with Dr. Rabih Faytarouni (or Faytroni) - If you value compassion, professionalism, and basic patient care, steer clear of Dr. Rabih Faytarouni. My daughter had a truly traumatic experience here today--she was bawling by the time we left, and I feel compelled to warn others.
From the Start: Poor Communication and Rushed Care - As soon as my daughter sat down, the hygienist asked how many cavities she needed addressed. She replied, "all of them," explaining that she's heading back to college and her regular dentist, Dr. Youssef, strongly recommended getting everything done now. The hygienist noted that completion would depend on the dentist's available time. She then applied numbing gel to my daughter's gums--something that normally requires a wait for proper effect.
Dr. Faytarouni's Abrupt and Insensitive Approach - Dr. Faytarouni strode in immediately after, without checking how long the gel had been on. He pressed my daughter about why she needed all cavities done, despite her reasonable explanation. Then, without confirming the gel was ready, he started injecting novocaine. Not only was he rough, but he was so careless that my daughter felt everything--she was in visible pain and started to cry. His response? "It's a necessary pain." There was zero compassion or concern for her comfort.
Shaming and Blaming the Patient - Instead of empathy, the hygienist chimed in to scold my daughter for not flossing--while she was still crying--and insisted she carry floss everywhere. Absolutely no support or understanding, just judgment and blame.
Rough Handling and Disregard for Comfort - Dr. Faytarouni's technique throughout the procedure was not only rushed, but also physically uncomfortable for my daughter. Instead of politely asking her to move her head, he would push or pull her head in the direction he preferred, often causing additional distress. He rested his hand on her lip in ways that were awkward and obviously painful. Throughout the appointment, he repeatedly insisted she open her mouth wider, far beyond what was comfortable or reasonable for her.
Unprofessional Conduct and Lack of Compassion -To make matters worse, Dr. Faytarouni was blatantly rude to his hygienist right in front of my daughter, criticizing the use of the suction--claiming it was "too loud" and only acceptable when absolutely necessary. I personally witnessed one of these outbursts when I took a peek to see how my daughter's appointment was going. This led to water dripping down my daughter's face multiple times, only adding to her discomfort and humiliation. His sarcastic remark, "We're having such a great day," made it abundantly clear that he was not interested in providing quality patient care or a supportive environment.
No Attention to Patient History or Needs - At no point did Dr. Faytarouni bother to check my daughter's chart or acknowledge the reason for her visit, even expressing surprise that her regular dentist, Dr. Yousef, worked in the same practice. He finished the appointment by telling her her teeth might be sensitive for days or weeks, showing little understanding or care for her unique situation as a college student needing comprehensive treatment.
Final Thoughts: Avoid at All Costs - This experience was nothing short of traumatic for my daughter, who left the office in tears and feeling completely dismissed. The lack of empathy, professionalism, and basic patient care from Dr. Faytarouni is absolutely unacceptable. If you care about your comfort and well-being--or that of your loved ones--find another dentist.
Everyone else at Platinum, from receptionists to other dental professionals that my kids have dealt with, like Dr. Youssef and Dr Nijhawan, and the other hygienist Lisa have been so friendly and helpful, and are always concerned about the patient's comfort. What happened?
