I visited the 5709 Whitesville Rd, Columbus, GA 31904 location on 8/15/2025 at 1:04PM and my vehicle was damaged by their equipment. I entered the car wash tunnel with no issues/damage to my car but as soon as I exited the car wash tunnel my low tire pressure warning light came on showing that I had 21psi of tire pressure.
I drove slowly into one of the vacuum cleaner parking stalls and got out of the car to see what was going on and saw that the valve stem tip on my front driver's side wheel had been completely broken off.
I alerted the manager on duty. He saw and acknowledged the damage, filed a damage report, and told me someone would be in touch with me from their damage claims department. Again- THE VALVE STEM TIP WAS COMPLETELY SEVERED UPON EXITING THE CAR WASH TUNNEL.
Here is the email response I received on 8/22/2025 denying any and all responsibility for the damage caused by their equipment: " This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #603 has reached the Take 5 Corporate Claims department. Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash.
The facts of this claim's denial are as follows:
After further review, there was no equipment failure or employee error therefore, we are unable to accept liability for this damage. Our equipment is regularly inspected and designed to avoid causing this type of damage.
We take all customers' concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing.
Thanks,
Take 5 Damage Claims"
I responded by saying I completely disagree with their decision and asked them to reconsider because I entered their car wash with 4 perfectly fine wheels/tires but exited with 1 broken valve stem tip and a flat tire. How is that possible if their equipment is not at fault???
This was their next email response: "We conducted a comprehensive investigation regarding your claim. This process involved a meticulous review of all relevant evidence and documents, an examination of camera footage, and an inspection of the equipment within the tunnel.
The results of this investigation indicate that the car wash is not responsible for the damage you reported. Your claim has been denied, and this decision remains the official position of the company.
Thank you for your time."
Complete failure to accept accountability and responsibility. I'm just 1 customer and I know they don't care about losing my business, but they need to do better as far as customer relations go. read more