Bad beginning to end. Good front desk though. Scheduled apt 2 days ago on my only day off. They assigned my appointment for Friday instead. Didn't have my brakes, so had to get someone to pick it up from salt lake. Appointment was 830am. Added in a oil change and safety check. Came by at 2:57pm. No call, car sitting out in front. Said waiting to still do oil. Then service said he already did it. But they didnt call me because they were waiting for the mechanic to write off that he did the oil. 6 hour wait, for a scheduled appointment plus oil change and safety. Got home. My trunk is a mess, and what they didnt put back they threw it in the back car seat. FYI I asked the service rep. No reason to get to my spare tire. Wheel lock was on the dash. So not only did they have no reason to take my shit out. They threw my shit back. You can tell, they didnt put it down. It looks like they just threw everything on top. Best of all the heaviest things, my open house signs were on my supplies, and you guessed it. Papers smashed, container broken, small speaker smashed. read more

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I want to give a huge shoutout to Noelani, the Service Manager at Goodyear. She truly advocates for her team and takes real pride in the work they do...and it shows in the service they provide. I came in with a flat tire late in the day, with only about 30 minutes before closing. Even though the repair took around 45 minutes, Noelani still agreed to help me because she cared about keeping me and my ohana safe. That level of compassion and professionalism is rare. I also didn't know that tire repair is free on Goodyear tires, which made the experience even more appreciated. I am incredibly grateful and blessed for the kindness, integrity, and excellent service shown. Noelani is a true asset to Goodyear and an outstanding leader. Mahalo! read more

My tire alert came on. I didn't know which tire and it was getting dark. I went to the closest tire place and was lucky to get help from ANDREW! He checked all four tires and one tire had 17 pounds. The rest were a few pounds low. I offered to tip him but he said no need and glad to help. He wish us a nice day and we were on our way. It was a wonderful experience as I could see they were very busy but he was happy to do it! What a wonderful guy. We will take our work to them in the future. Mele Kalikimaka ANDREW. read more

Goodyear Auto Service - Andrew working his magic at Goodyear! - Auto Repair Near Me - Waipahu, Hawaii

Could never get a person on the phone. Was on hold for a very long time...Called a few times and everytime I was out on hold then no one would pick up after. read more

Saw that my tire had slashes? Wasn't sure what happened but definitely could not drive it. So walked in and explained the situation. They informed us they should check all tires just in case. Was originally just going to do the one tire but found out the tires were not changed for awhile. Was able to do it in one day. It was before the holiday so I'm glad they were able to service my car. I came again when I needed an oil change and scheduled the appointment. Used to go somewhere else but they're always busy, so let's just say might just come here now. read more

I scheduled an oil change, tire rotation and safety check. After waiting around an hour or a little more, they said my safety check was done. I asked what about my oil change and tire rotation? They said I would have to reschedule because they only have one technician working. I figured I would give them another chance and scheduled for the following Monday at 10:30am. The Rep said no worry I will take care of you! I was there at 10:15am for my 10:30am appointment. The Rep said, will you be waiting or is someone picking you up? I asked how long it will take? He looks at the other person, around 2.5 hours. I told him I'll reschedule another time and walked out. Going back to my Safety check, they drove around the parking lot twice to the left both times and pard in front of the shop until they said it was finished a little over an hour later. read more

Great and friendly ppl with great and fast service, will recommend . Thank you for the fast service

Thank goodness safety checks only need to be updated once a year because it's such a pain finding somewhere to take you right away. I was lucky to find this spot that allowed walk ins that took my fleet insurance. They didn't allow me to make a same day appointment but said the wait wasn't too long. I waited about 35 minutes. Parking is terrible! Terrible. Terrible. I circled the parking lot about & times before snagging a spot. The younger gentleman at the counter was kinda sassy. He made me go to the car to get the mileage to tell him which I thought was an odd request because for the safety inspection it's required for them to look at the car themselves so idk why I had to do it. He was very inexperienced with the billing portion so that took longer than normal I guess. Ehh so so experience. Main thing I got my safety check done I guess. read more

Goodyear Auto Service - Auto Repair Near Me - Waipahu, Hawaii

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Had to replace a tire so called to check if they had my model # in stock and luckily they did have the last one!!! Made an appointment that day and went in a few hours later. Dave & Noelani we're very helpful over the phone. It was done in less than 2 hours. Mahalo for great service! read more

Goodyear Auto Service - Auto Repair Near Me - Waipahu, Hawaii

Made an appointment because I couldn't add air into my front driver's side tire. Had a hard time connecting the nozzle to the valve stem and then it read 31psi and my compressor wouldn't add any air when I could see it was low. They said they would check it out only to have them tell me I had a nail in the tire and they couldn't repair it. Tech also recommended replacing both front tires at $300 a tire. I said I would come back later. I went home and checked my tire and found no nail and my two front tires were not completely bald. I wouldn't trust this place. read more

Made an appointment online for 8am. I showed up and the sign on the door says they are open but there is no one inside. The door is locked and the lights are out. read more

You would think that you can show up at 8:45 for a 9:00 appointment and it would start on time. Here I am at 10:00 and my vehicle is still sitting in the parking lot where I left it. I'd take your vehicle to somewhere else that has value for your time. The owner should consider hiring someone to run the sh!t show there. I asked for my keys and left because there's no reason why your 9:00 appointment can't even start by 10:00. The worker behind the desk showed no remorse or care, and gave no updates. Stay away from this place. read more

We were having trouble installing our headlight for our car & this nice lady, "Noe" helped us with advice on what to do to install it & advice for our upcoming safety check. We highly recommend you guys go to her for your needs. Mahalos. read more

Had to replace tires n got top notch guys w great work ethics n friendly too, to change them for me. The Boss there is super nice too. Need tired, go Goodyear Auto read more

Service itself was okay but older man who was working the desk made judgmental, very unnecessary, and rude comments regarding my daughter. When paying, he thought it was a good idea to say "if that was my son, I would make him pay I do not care" or something on the lines of that. I mean okay, that was not really the big issue even though he should've have that that anyways. The big thing was him literally saying "look at you, nice cup, nice clothes, nice bag - and do not want to pay your own tires?". He had no idea that my daughter was not only a full time college student but already worked over full-time and there was a work issue that prevented her from getting paid at the time. That was genuinely very unprofessional, why comment and assume based on what my daughter was wearing and using??? This was already over a month ago but my daughter now says she is uncomfortable going there again if he is there due to his comments. read more

Cyndy's Bottom Line: Received exceptional customer service from Ryan on 2/15/21. I cold called and wanted a second opinion on tires and Ryan answered the phone. Ryan was a good listener and provided in depth product knowledge. He provided an honest assessment and viable options available. He was willing to work with a potential customer and took the extra time. Please know that Ryan exhibits excellent customer service skills and represents your company well. Ryan is a definite asset to your company. read more

Goodyear Auto Service - Frontage - Auto Repair Near Me - Waipahu, Hawaii

I've been coming here for the past couple years getting my cars services and safety check. Totally forgot safety check here takes more den 2hrs. Today came in around 10:30am for a 111am appointment for safety check. Braddah in da front told me no worries going take 30-45 mins so ate lunch next door at highway inn thinking it'll be done by 11:30. Came out car still haven't move from its parking space. It's 1pm and still they didn't get my car yet for safety check. If I hand know that I was gonna wait for 2hrs or more after having an appointment I would've gone somewhere else then waste 2hrs waiting around for a simple safety check. Wouldn't recommend coming here anymore. read more

I was initially irritated I just wanted some scratched lug nuts replaced on my rims but the auntie said no can we busy even though it takes literally 5 minutes. I had my own replacements with me, just not a lift. But next day I came back and they completely hooked it up. All in all service was exceptional and the Aloha shone through, 100% they got me coming back read more

Went to get a simple safety on my car. Waited over an hour and the guy that came after me got his safety done before I did. They staff were not helpful in explaining expected wait time. One of the guy working there was too busy conversating with his girl friend. Every was really disorganized. No clear communication. I walked out and went somewhere else. What a wasted of time. read more

Wow! This place sucks. Don't go here for anything, tires and especially Saftey Check. I had to get my Saftey check and then go get my car's registration complete and then go back to Goodyear same location to have them put the stickers on my car. The first employee standing in the office said to just come by and they'll take care of it. Second employee said, ah maybe call in before you head over. I said okay and left. When calling back to get my second visit complete with stickers... I was told every time that the inspector went home early or they are under staffed and don't have the availability for me to come in. I literally called ten different times/ days. I then find out I have to do it within 30 days of my initial visit. So here I am on October 4th trying to get it done and their electricity goes out and can't do it for me then either. So here we are, in order for me to come in and have them put my stickers on... I now have to pay the fees again. Needless to say I'm going somewhere else to get my Saftey check done. And now I regret getting my tires there. Nothing special about this place. read more

If you are looking for great service from start to finish, come on down to Goodyear in Waipahu. I came in needing a tire patched. However, the screw was too close to the edge of the tire, so instead of trying to sell me a new tire, they offered to install the spare for me. Start to finish was less than 40 minutes as a walk-in. read more

Quick service first thing in the morning. I went to Kapolei originally, unfortunately Kapolei did not have my tire in stock but was kind enough to refer me to Waipahu on Moloalo st. They had my exact tire I was looking for, literally last one in stock! My tire was in really bad shape, Waipahu good year just having this tire may have just saved my life. They estimated an hour but it was just 40 quick mins. Service from this entire location was excellent. From my observation the workers communicate well with each other, which goes hand in hand w Awesome customer service read more

Goodyear Auto Service - Moloalo street - Auto Repair Near Me - Waipahu, Hawaii

ZERO RATING!!!!! DON'T ever come to this place! Very rude front desks people and inspector!!!! They don't instruct clearly and if you ask them again they would yell at you like you've never undsertood them. Very rude inspector, he wants to show him the insurance card from my app but he just grabbed my phone straight without even ASKING PERMISSION then slap it on the table! What a very rude customer service!!! DO NOT EVER GO TO THIS PLACE EVEN FOR YOUR SAFTEY CHECKS! Front desk lasy must know how to greet customers properly! read more

This was my first time going to this location for tires and I have to say that I'll definitely be back for my next set. The service was exceptional and the staff is very courteous. I shopped online and was happy with the choices presented to me. I also took advantage of their 6 month interest free payment plan. My truck is running nice and smooth again . Mahalo GOODYEAR@ Moloalo Street! read more

Goodyear Auto Service - Goodyear Wrangler AT w/ Kevlar 265/70R16 - Auto Repair Near Me - Waipahu, Hawaii

How many victims did a vehicle Safety Check and were told your brake lights does not work? This is a rip off when your safety check costs you $380.25. An innocent senior citizen was charged $95.02 for a Brake light switch that is attached to your brake pedal that activate your brake lights. The Brake Light switch costs $25.02 for a Nissan. The switch is delivered to the station for free. $70.00 overcharge for the switch. The switch that was removed was checked and in operating condition. The Nissan has 34K miles on the odometer. $246.00 for labor was added. $22.12 for shop supplies (free lunch). It shouldn't take more than 30 minutes to replace the switch. 15 minutes if you are an honest mechanic. Safety Check Station's mechanic can wedge their boot above the brake pedal to prevent the switch to operate. Unsuspecting patrons can be easily be taken for what should cost them $25.00 for a safety check. Recommend that you test your brake lights before entering Goodyear Vehicle Safety Check Station. read more

Goodyear Auto Service - Auto Repair Near Me - Waipahu, Hawaii

I changed 1 tire. I was treated very well and they did it quickly. The the price was the beat I could find around. So happy that now I have a good tire store. read more

I make appt online for $21.99 oil change and free tire rotation get to store they say they don't carry conventional oil and I have to purchase $62 oil. False advertising and wasting people's time read more

Wasted my time. I made an appointment and came early than I expected only to be told that they didn't have my tire. They didn't call ahead to notify. The lady who was helping me was also very rude. She gave me a "are stupid look" because I didn't understand her. read more

I've been having my car serviced here for years. In fact, this is the only shop that has touched my car after my service warranty ran out from the dealership. First, I used Goodyear for the convenience. I used to live in the area. Later, it turned into the value. They would send me coupons through both e-mail and snail mail. Currently, I live near town but I continue to bring my car to Goodyear in Waipahu because they've come to know my car and because they've done such a good job maintaining my car, I don't see any reason to bring my car anywhere else. Since I started bringing my car to this Goodyear location, I haven't experienced any major issues with my car-knock on wood! The one thing I do not bring my car here for though, is the customer service. Well, lack thereof. Sometimes they don't even answer their phone, which I guess is understandable. They get really busy and all the employees are either working on cars or assisting the customers standing in front of them. When I get there, I'm hardly every greeted when I walk in and it takes a while for someone to acknowledge me, unless of course, one of their veterans is working and remembers me. Overall though, good customer service is almost nonexistent here. They have a couple of chairs in their waiting area and have a vending machine, coffee maker, TV and some candy and gumball machines for the kiddies while you wait. I prefer not to wait for my car as I don't really have the patience to wait and listen to the employees chat with each other, watch a TV channel that I don't care for, and have the power tools going crazy in the shop right next door. That's what normally goes on during the weekends. I recommend bringing your car on a weekday when they are less busy and you don't have to wait half the day just for an oil change. Yes, customer service is lacking but they get the job done and their prices aren't too crazy. read more

Should have read the reviews first before coming here. Had a 12:30 appointment for a safety check. I got there early at 12:15. Guy says, since you got here early, the safety check person is still doing a car, Meanwhile, I do not see any car being safety inspected. But I wait. 12:30 comes around and they haven't done a thing. Same cars in the bay that were there when I got there and not one was having a safety inspection done nor were there anyone working on any cars. So I give them more of the benefit of doubt. 1:00PM comes around and still the same situation and I finally go in and said cancel my safety check. Glad I left because after reading reviews about people being ripped off. Had to give them 1 star since cannot submit review without a star but they don't even deserve the 1-star. read more

My first time at this Waipahu GoodYear.... usually I go to Kapolei or Waianae but lately I been having bad experiences with customer service there (i.e. long lines, no answer phone, tacky agent with attitude, mistakes and miscommunication, etc). Today's visit happened because I needed to change my two front tires. All the other GoodYears didn't have my tire size in stock. I called over 5 different GoodYears on the Leeward Side and was just glad to find a place that actually had it. I wanted to assure all four tires were the same and matching since I just got the other two tires done less than six months ago. Colleen helped me find and match the right tires, assured me that they could mount and realign my new tires as well as get my safety check renewed. She even helped me find that 'wheel-lug lock' that I forgot about and had rolled somewhere under the seats. This is going to be my new auto shop because Colleen and her team of professionals were quick (less than 1.5 hours), efficient (found me the correct size and model to match my other tires), and convenient (plenty food places nearby to wait it out at). read more

This Good Year is located in Waipahu, right next to the new Auto Zone.. very close to bank of hawaii and times super market. My safety check expired not too long ago so i came by this morning around 8:30am, the inspection took less than 30 minutes and the workers here are super nice. Definitely would come back next year. Thanks for the great customer service Good Year Waipahu!!!! read more

I have always gone to this location for the longest time and never had any issues until today and I'm very disappointed in the service. First off, I had an appointment at 08:00 for an oil change. They told me they couldn't find my appointment and couldn't even find me in the computer. Asked how long will it take, told about 45 mins. Well, 2 1/2 hours later, I go to check what's taking so long. They tell me when they removed the screw thing a piece that's suppose to be stuck on the pan came off with it and they don't have the part and have to call somewhere else to get another bigger size piece to fix the problem. When I asked how come it took them 2 1/2 hours to let me know about this, they gave me a stupid story about having to wait for the oil to drain before they found out. Yes, I have no knowledge whatsoever about cars but my husband who actually use to work there said they knew way before draining all the oil out to find out it was broken. So I feel like I was lied to also because I know nothing about cars. So long story short, they also said it was wear and tear because car is old. I get that point also, but just so others are aware my husband has been fixing cars for years, old and new cars and never had this problem. According to my husband it is because they screwed it in tightly the last time I went there to change my oil and that's why it broke. I even have a lugnut that is missing from my tire from this same shop because they said something was stripped and they couldn't put it back, that happened awhile back. If they had called me earlier to tell me about the situation it wouldn't be so bad, but for me to have to go in and check what was going on then spending 4 hours of my time waiting for my car is unacceptable. I could've had someone pick me up and pick up my car later. Plus, I was lied to about them not knowing about the problem sooner. read more

I'm delighted to be able to just walk in and get a Safety Inspection and a oil change without a appointment ... Yea gotta wait But the waiting room got AC and a coffee pot Aloha Gerry read more

Just recently brought my car here and they were awesome! Very reasonable on price and staff was very friendly. My grandfather has been coming here for years and they have always done a good job servicing his cars! They also can do repairs and not just your oil or fluid change! read more

This is the only Waipahu location that actually will do a safety check. Came here this morning which wasn't too busy, there may only have been two customers ahead of me before I was next to get my car safety check. Went really smooth. Dropped my car off with my key fob, registration and automobile insurance card. Took about an hour before I got called that my car was ready for pick up. Awesome customer service, thank you Noelani! read more

DO NOT GO TO THIS PLACE! Rude front desk workers. Belittles you. Horrible parking. Went to Lex Brodie in Waipahu. Way better service. Way more accommodating . read more

I always come here for my tire needs and oil changes. Great staff, quick service and wide selection of tires. Plenty of parking and nearby restaurants while you wait. read more

I recently switched to the Goodyear at this location because the one in Kapolei had such horrible service. When I come to this Goodyear I am usually greeted by an incredibly friendly staff who are courteous, efficient, and full of aloha. But today, I encountered the same rude receptionist from KAPOLEI. Before my visit I called to ask if it would be possible for them to check why my engine light was on. The person on the phone responded saying that they could either do a diagnostic (for ~$150), or do a free scan to see what code the car was transmitting. When I arrived to the location, I was greeted by the receptionist- the same one from Kapolei. She was short, Asian, and was rocking a nice lavender colored smokey eye. I recognized her because it was the same makeup she had worn during my previous encounter with her. Thinking nothing of it, I proceeded to ask if they could do my safety check, and scan my car as the guy suggested on the phone. She said they could do the safety check, but it would cost ~$150 to do the diagnostic. I explained to her that the man on the phone said they could scan it just to get the error code for free. She then condescendingly asked if I was planning to fix the car myself if I got the code, I said "no", to which she responded "then that'll be $150.00". She didn't care what I was told on the phone, she didn't apologize for the misunderstanding, and she didn't offer any alternatives. She was stubborn and rude. At this point, I didn't want to contest her any further and chose to get my safety check and leave. But rest assured, this will be my last visit at this location, and any location where I find her at the front desk again. read more

I booked an appointment for the weekend more than a week in advance. I received the confirmation email the day before my scheduled appointment. Dragged my family to the appointment, arrived on time only to find out by a handwritten sign on the door that they are "Closed until further notice!" No courtesy call that they would be closed or no cancellation/rescheduled email. Tried to go to a different Goodyear location since this was the only day I had free before I give birth but they were fully booked and not taking walk ins. I wanted to get this done before my due date and now I have to wait to take my car in for service. Such an inconvenience! read more