These guys/gals always seem to be on point! I just got my oil changed before going on a short trip,…read moreand not only were they fast, Sean the manager had one of the most positive attitudes of anybody I've met recently. My air filter was a little dirty, but they didn't push it one on me and said it could wait a little while longer. I always make sure and come back to them.

I would leave a 0 star if it was possible. I came here a few months back to get my oil changed…read morewhile I was in school, when I tried to do it myself when I was home for summer I noticed the drain plug would not come off, it would tighten then get loose and tighten again. Moral of the story they stripped my drain plug by over tightening with their impact. I decide to take the risk to drive 50 minutes to show them and I was told that the district manager was notified and he would contact me shortly. Shocker they never got back to me, so I decide to call the store. I finally get passed their annoying automation system and talk to an actual human who promises to put me on the DM line, I sit on hold for over 25 minutes and then they decide to hang up the line. Annoyed I called back, and shocker again, I stay on hold for another 15 minutes before I decide to just hang up. I would never recommend anyone to even take the chance to come here for services. I would take my chances in replacing an entire engine over these phony "mechanics". Wasted days of moping around being scared to use my car, hoping that they would take accountability. Huge suprise they never did and I doubt they ever will. District manager, human resources, and just about everyone involved with this store needs to be stripped of a job.

Let's start with I am seriously a tough critic and hard to please (check my reviews) as I believe…read moremost shops or people are out to rip you off. I usually do my own repairs but let's face it 2021 has been cold and I am getting too old to lay on the ground in the wintertime. I knew I needed a starter in my van as it had been acting up lately, I finally broke down and called a handful of shops. The first one that intrigued me was this shop, Midas on Kent rd., as the gentleman on the phone was kind, courteous, very helpful and quoted me a price over the phone for what I wanted fixed. My experience from the time I dropped off the van until I picked up the van was also very pleasant; I noticed the phone being answered on time and the employees stayed constantly working and courteous to the customers. When I spoke with the manager "Jason" (I think) there were no shenanigans, the van was fixed, and everything looked great. I will visit this Midas again with this staff, in my experience it's the people that make the company. Thanks Midas.

Well, where do I start...went in for a synthetic oil change, took the car back smelling like burnt…read moreoil. After reviewing what happened, they never put the oil filter in correctly. Oil all over my engine etc. Took the car back complaining about a burnt smell when using the defroster, they said my engine gasket bracket, the gaskets were old/broken I guess. I'm more than a month in and the smell is still there...took the car back in after sending a review to corporate. They then said the air filters need replaced, and this after spending over $1200, I'm still sitting with their problem. I've been a customer with this store for the last 8 years, they won't see me ever again. I've given them business for a long time.

A couple of weekends ago I took my German car in for an oil change here for the first time. After…read moretelling my the cost (which was higher than I have paid in the past), the tech who was helping me worked with me on the price which was super helpful. He was very friendly and not pushy at all. It seemed like he truly wanted to earn my business. The other techs who worked on the oil change checked all fluids, lights, and wipers which is always helpful. I've had poor experiences with chain places like this in the past always trying to upsell services I don't need, and this was not that type of place. I will definitely go back for my next oil change.

Talk about over the top employees...my car started overheating coming home from the vet with my…read moresenior cat. I popped in Valvolene to get off the street. The manager came out to take a look - turns out water pump may be going. She filled it up- and I was able to get to the shop by my house. I've always had good experiences when they did my oil etc. but this was over the top. KUDOS to her and many thanks!!!

I stopped at the valvoline in Cuyahoga falls to get my oil changed and about 15 mins later 5 lights…read morewere on. I swung by here and everyone headed to my car to help! Within 2 mins I was fixed up and ready to go. Not one comment about we didn't do this not our fault but truly gentlemen willing and able to help however they could! Highly recommend!

Edit: 8/16/24 - I emailed Valvoline customer service as they requested on 8/4/24 and again on…read more8/12/24 and never received a response - either time. Why respond to this post if you genuinely don't care about your customers? To make it worse? I'll update if they do respond. We drove up from Florida to visit family - as we do several times a year - and realized it was time for an oil change. We chose this location based on ratings and proximity to where our family reside. Huge mistake! While we were in line, we noticed a pregnant female extremely upset because the tech caused "$7,000 in damage to her car" and the store refused to make it right. They were telling her to leave the store because she was causing a scene - that should have been the red flag we needed. But it wasn't my business and I don't know the entire story. We paid for full syn oil change + tire rotation, and asked them to air up the tires in our brand new 2024 Subaru to which they agreed. I noticed while they were rotating the tires in our AWD vehicle that they did not do so in diagonal pattern as is the correct way. I pointed it out and the lead guy on site. Manager? Said "that's how we always do it." So instead of apologizing, or better yet, knowing how to properly perform a service they charge $30 for, he profers a lame excuse. They did agree to correct their mistake. How many unsuspecting vehicle owners have they done this to if it's how they always do it? This can lead to blowouts and unexpected accidents in the future!! So I get in the car because "it's all done," and I asked if they filled the tires with air as we had one that was very low. He tells me yes and that the fluids were topped off, tires were rotated and oil was changed. I turned the car on and the tire sensor was still on indicating it wasn't done. He says "they must have forgotten." So they finally air up the tires, I pay $112 and head on my way. I get home and pop the hood and notice they didn't top off ANY of the fluids, not only that but all of my after market metal valve stem covers were missing. We had to buy new fluids to top them off and just purchased new stem covers on Amazon. Highly disappointed in unprofessionalism, dishonesty and severe lack of customer service. I'd love to speak to the owner should they be interested in reaching out for more info.

I recently moved to Ohio and needed my license plates changed. I went to over 5 different car…read morerepair services and asked for their help in helping me unscrew my rusted screw. Each place complained that either they didn't have the time to do it or capitalized on how difficult it was to take the screws out. My experience at MONROE, Stow was much different!!!! The minute I walked in, Andrew was willing to help me and jumped to try several ways to unscrew my old plates. I was happy that I had my old plate off and willing to screw in my new plate. Andrew went ABOVE and beyond and provided me with stainless steel screws for my plates and completed the process of installing my new license plates in addition to putting on the stickers (ALL OF THIS IN THE FREEZING COLD). Hats off to Monroe. I will be going there with my car for future service.

Super pleased with my service and customer service. Pat was fantastic and Liam was swift and…read morethorough. I will be using Tire Choice - Stow for ALL my future car service needs. I HIGHLY recommend this business--even if you live in neighboring communities, it will be well worth the 10-15 extra minutes drive. Thank you so much, Pat and Liam!! We are confident we'll have a safe drive and safe vehicle on our vacation now!!

Best and nicest Valvoline ever! Gavin and Will are…read moreexcellent at their jobs, extremely detail oriented and friendly even when there was a line of cars with only the two of them working. Recommend everyone to come to this exact one!

The service that Will request was done in a quality time. Always have coupons available to look out…read morefor coupons.

I am currently sitting in Quicklane's waiting area and am super pleased with the awesome customer…read moreservice. Greeted with smiles and knowledge, I was in need of new tires and was given a buffet to choose from. They asked what I had in mind and what needs I wanted met, such as costs. I couldn't be happier. I chose my tires and I get to watch them being installed from their waiting area window. With donuts and drinks! Charging station available and free WiFi. This has always been my favorite place and with my favorite people!!! I will always come back!!

Traveling across country and truck needed basic service for fluids, tire rotation, oil change and…read moresafety check. Ali from this service location did an awesome job setting g up a last minute appointment, getting us her best technician to service our diesel truck. The wait time was excellent, less than 90 minutes and costs very good. They used all Ford parts on our F250 truck. They were very attentive, friendly and prompt in providing the service we needed. Kudos to their staff and management.

Awesome. They are very knowledgeable and helpful. They really know cars and fix things effectively…read moreand well.

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.

I like Flynn's Tire. I was a little surprised to see the negative reviews. Granted, I don't know a…read morelot about vehicle repair, so it's possible that the others know something that I don't. I've taken my truck here twice for tires. The first time, I had a puncture in my tire (unfixable) and they got me in immediately at 8am, changed it real quick, and I made it to work on time at 9am - they even asked the mechanic to work especially quick, knowing that I had to rush to work. The second time, I had the other three replaced. Their prices were cheaper than Goodyear, Firestone, and Walmart. Also, they accept Goodyear Credit Card, which is convenient for surprise repairs/maintenance. One time, my gf needed some wiring or something repaired (had something to do with her brakes. I wasn't there, so I dont know the exact problem). Flynn fixed it for $200 cheaper than what she was quoted at other places in Kent Ohio. Also, they allowed me to pay for it on my card over the phone, which was convenient. One of the other reviewers recommended Main Street Auto in Kent. In fact, I've never heard a bad word about Main Street Auto. Unfortunately, they're always very busy and they don't take Goodyear Credit Card. Flynn has been reasonably priced and has always been very timely. Notably, they are part of the echeck waiver program. If you don't know what I mean by that, then it's irrelevant to you. If you have failed echeck (or fail in the future), then an auto repair facility that's part of the echeck waiver program could potentially be very helpful. I'm not saying you should definitely take your car to Flynn's for repair or for new tires, but I recommend putting them on your short list to consider if you need those services and are in the Kent area.

I just needed a tire rotation/balance. there was only 1 car in front of mine I checked in at 2:57…read more it's now 3:55 and not one car has moved. this is ridiculous and unacceptable. I will never never buy tires from Flynn's again!!

Great job. We had an older used car and needed to know the whole story. They did a full checkup on…read moreit. Once we knew the issues, we made a decision to sell it for parts. The service person Jordan was one of the best communicators. He went over the list of issues and spoke extensively with us by phone about all the parts we would need to repair, in order to make it safe on the road. When we told him we decided to give up on repairing it, he even referred us to the Salvage Company who towed the car. I have always preferred Conrads. They will tell you the whole story on any car issues and let you decide what you can or cannot fix. I appreciate their careful attention to detail. This location is very well kept and Justin provided superior service.

Note picture of actual review. They must think most are idiots with their upsell tactics. I had a…read moreslow leak in one front wheel (ended up the wheel actually cracked but that's not the point). We have a 1 yr old Mercedes amg suv and I wanted new tires vs what I thought would be a plug at the time. They ordered the front tires and 2 days later called and said I should replace the 2 rears or it could cause transmission damage due to the staggered wheel set up..... I made a comment if I pick up my suv, drive across the street, remove the 2 front wheels and rolled them in would u. Install the tires? Guy said yes....are u kidding me. I would never recommend a place with these sales tactics. Ed & Peggy galnack need to review this place...