SHADY Business Practices!! I've had three disappointing experiences in a row and will not be going back!! I've been going to this Goodyear for the past three years for oil changes and have never been particularly impressed, but its close to my house so i can just drop it off and walk home. Their customer service skills are absolutely horrendous. Anytime you call to make an appointment the guy who answers the phone acts as though he is doing you a favor by letting you make an appointment. I understand they're a busy shop with a high volume of customers so they don't really need my business, but that doesn't mean you need to convey that to the customer when they call in.
The last three times I've gone there for repairs they have either misquoted me on the price or not been able to fix the problem, but still manage to charge me to not fix my car. The first repair i got was $60 higher than i was quoted when i went to pick up the car. The second problem, my car was stalling out and they told me they were unable to find the cause, but still charged me $53 for a diagnostic check. Most recently, I was told when they looked at the car that it would be around $100 to fix it. They called me later that day and explained that they would need to get in touch with the dealer to see if they could get a sensor and would not know how much it would cost to fix until they talked to them. When I asked them about the initial quote I was given they said it would be much more than that. i told them i would just pick it up and they told me that it would be $100 for the "diagnostic check". (The same diagnostic check I paid $53 for the last time )When I questioned this, he got all defensive saying that they spent 2 hours diagnosing the problem and thought it was more than fair.
Make sure if you go here you get everything in writing!! They are not friendly and will take advantage of you!!! The regular guy who makes the calls and works the counter is extremely Sketchy.
P.S. One of the guys who was working the counter (Mo is his name, I think) was extremely friendly and helpful. read more