Booked an appointment earlier in the week for Thursday at 11AM using their website. Noticed a drop in fuel economy recently and was pretty sure it was the spark plugs. I do some maintenance like oil changes and brakes but I live in an apartment complex and try to avoid working on my car outside in the winter, especially when its something I haven't done on the vehicle before.
Showed up Thursday and they told me they were too busy, and that I'd be better off rescheduling for Friday at 11AM. Ok, no problem. I can come back tomorrow as I'm fairly certain its just the spark plugs and nothing too extensive, which I make clear to them.
I come back Friday and drop the vehicle off early at 10:30AM. No calls or updates all day. They said they were busy so I expected some lag but not no communication. I had to call an hour before closing to find out whats going on. They couldn't get it done today, they'll have it done tomorrow but they can give me the quote.
They tried to upsell me on fuel treatment for ~$120 with a grand total of $550. For 4 spark plugs and a couple hours labor, and a diagnostic fee on what I myself had diagnosed. Now I'm irritated because $430 is a lot higher than average and spark plugs are relatively inexpensive (I don't have a luxury vehicle) so this is basically all labor and diagnostic charges. If I don't give the go ahead then I can pay an $85 diagnostic fee for nothing.
I give the go ahead as I was initially willing to pay a little more to have this done quickly and be done with it, although my patience is wearing thin as we are now heading into day 3 to change spark plugs. I'm told it will be done tomorrow but also about how the technicians lunch is from 11:30-12:30. They open at 8AM, so basically thats letting me know they'll wait until after lunch to get to it.
At 2:15PM on Saturday I finally get the call to pick up my car. Popped the hood and theres a bolt missing on the engine manifold cover now so on the bright side I guess thats a sign they did what I paid for.
I'll end my rant now. This was my first yelp review. I normally grin and bear poor service but getting screwed that much on both time and money was too much. I would leave zero stars if I could. read more