They are not very friendly when it comes to Customer Service. Ellen was rude and disrespectful to…read morethe point of hanging up on me when I asked to speak with Upper Management to file a formal customer complaint. When they did work some suspension work on my car more specifically and Allingment it was in such bad condition to the point of it pulling and almost caused an accident on the highway on my way to work. It was very scary to say the least. They asked me why I did not bring the car back to them and I said, " Why would I bring it back to you when the awful job you did caused my car to jerk and pull violently to the left and to the right so bringing it back to someone that did a poor job was out of the question so I went to Tire Barn and they told me that Hubcap Express LLC should not of even touched the car due to it needing new ball joints, control arms and new breaks as well as barinings in the suspension of my car. Tire Barn also told me it was going to be a hefty 5 thousand dollars. The car isn't even worth that kind of money. Hubcap Express LLC refused to refund my money for the poor alignment they did and on top of that refused to even acknowledge their fault in the matter. So much so that they refuse to negotiate with the mediator of the Attorney General's office making it look like I was wrong for bring it up to this level of a Customer Complaint do to Ellen refusing to let me spaeak with her Manager or file a formal customer complaint. I reached out to Mr. Tom Scherer through an unconventional way but none the less informing them Hubcap Express LLC that what they did was wrong and calling me names making fun of my Disabilities as a Brain Injury survivor by calling me ,"Special" in a derogatory way quoting their response to the Attorney General. They refuse to respond making their selves look like they did not wrong due to their power as an small business owner. They are highly, "NOT RECOMMENDED TO ANYONE". DO NOT GO HERE their prices are high and will snake you like they did me.

Best customer service I have received in a very long time! Everyone was very nice and professional…read more I received the service that I was looking for at the price that I was quoted. I will not go anywhere else in the future.

I had gotten tires from McMahon's tires on 9/10/21. They offer free rotation as a "loss leader" to…read moreentice you to buy tires. And I would take the vehicle (2016 GMC Acadia Denali) every 8K miles. I got the tires rotated on 9/24/24 and the salesman Jackson Boyce informed me that the lug nut GMC used were cheaper/shorter lug nuts with a tall crimp on beauty cap. He said that the caps on these nuts had leaked and swollen with corrosion and needed to be replaced. I am a engineer and it made sense so I had them replace all of them. It cost $125 to change out all cheaper capped lugs for 20 solid lugs. I had the tires rotated on 6/24/25 and the Madeline Miller informed me that one of the batteries in the pressure sensors had failed, and the other batteries were close to failing, So once again I agreed that it was better to change all of the TPMS sensors out when the rotated the tires. On 9/16/25, I changed out the front brakes and noticed two things. The lugs were torqued to 200+ Foot pounds. The max for most lugs is 120. It took a T bar wrench and a 4ft piece of pipe to get the lugs off. I also noticed that the front lugs had anti-seize compound compound inside the lugs. I use anti-seize compound on lugs whenever I change brakes, and I did so the last time I changed the front brakes. You can tell because when you apply anti-seize inside the lugs, any extra deposits as a white ring where the stud stops inside. And that was what I saw. I pulled a lug from the back wheels and sure enough, there was the usually ring of anti-seize compound I put there the last time I changed rear brakes. Problem: If McMahon changed the all the lug nuts a year earlier...why was there anti-seize compound in all the lug nuts. Brad Neal said McMahon didn't use seize compound. Either the new lug nuts scrapped the compound off the studs and made the ring in all of the lugs. The problem is...I checked, this doesn't happen. I tested one lug I cleaned and there was no ring. This would indicate that they never changed my lugs to begin with. Also, from the pictures show that the lugs were incredibly stained and had marks that indicated they had been taken off multiple times. Brad Neal showed me the lugs they use. Behind the counter there were at least 4 big bins with what I roughly calculated contained 500 lug nuts when full. Why do they need this many lugs? How often do they have to changed out lugs for the same reasons they explained for my vehicle? They charged me $6 a lug which they probably cost them less that $1 each. Which means I was looking at least $4000 in potential profit for replacing perfectly good capped nuts...or even just replacing the lugs anyway for no reason. I started looking at the bins and examining the various new lugs. Well, they were solid, but they were also cheap nickle coated lugs - that might actually stain after a year like Brad suggested. I usually walk softly and carry a big stick. I have a background in engineering and material science and chemistry. I have 31 US patents and retired at 45. Brad finally figured some of this out from the comments I made before, and when I examined the lugs they use, he then became very nervous and said I would have to get back from behind the counter because customers are not allowed there - yet he was the one who invited me back to see the lugs he was holding. When we returned to his station he looked at all the past service dates and indicated that it was over a year that the lugs were changed and he couldn't do anything with work done that long ago. I also told him something that I still can't figure out. After they changed out all the lug nuts, I noticed in my garage that 4 lugs on each wheel were shiny on top, and 1 top was dull looking. I didn't think much about it at the time because I trusted them - my mistake. I am wondering now if I should have marked my tires going in to make sure they even rotated my tires correctly in the past. I looked on the internet for situations common to mine and reddit was full of the same situation where sales men made high pressure pitches to customers to change their lugs. Were they in the same boat as I? Point of fact, this type of scam is subject to treble damages in court and is probably practiced by more shops than not.

Left trash in my car, did not use the paper on the floor mat and got my freshly clean car filthy…read more Did not reset the dash. Last straw. Times before - put the wrong hubcap on two of my tires. Looking for a new spot, can't trust these guys any longer.

Phil is a nice guy and was able to get my tire fixed and me back on the road in a very reasonable…read moretime and a reasonable price. I originally took it to Tire Barn on W Jefferson yesterday and they put air in my tire and sent me away. I needed a key to unlock the lugnut. They only looked in the glove and didn't find the tool so they said they couldn't help me. Today not only did Tire Broker fix the tire they found the tool by taking the time to look in the trunk they bought one for me so I never have to worry again Tire Brokers took great care of me today and I would definitely recommend them!

My car just wasn't riding right. Tires looked ok but what do I know. So I pulled in and they were…read moreable to take a look at the car pretty quickly. They said tires were good but needed an alignment. They got the job done quickly and I felt very reasonably priced. My car is back as a smooth ride. Thanks guys I'll be back next time I need car repair.

I have had two positive experiences here. The first was to fix a leaky tire, which they did for no…read morecharge. I was surprised at that because it wasn't a simple nail in the tire fix. The tire was leaking from the seal on the rim, so that took the whole tire off and remounted and replaced the valve stem. Then they test drove my car to determine the reason the brakes were pulsating for free. I walked out of there with no charges. My second trip was to replace the front brakes and rotors that were previously determined to be the cause of the pulsating. I asked them to check the rear brakes to see how much life was left in them. They came back and told me that there was 80% life left in the rear brakes. They could had lied to me, but they didn't. I think this business is off on good footing. If they keep it up, I will be a customer for life.

Sway bar on my fiance's chevy malibu. Very good people st…read morestore #128..However a little disappointed they dont use paper floor mats ss there were footprints all over the floor mat.

I had my 2015 VW Beetle in for a discounted synthetic blend oil and filter change. The service was…read morevery good, but the oil drainage plug washer was worn out. There was an oil leak. The service was excellent in compensating me for the unfortunate event. The oil plug was replaced and I received a free oil change for the next service period. I am happy!

I trust this location. They have always treated me well and delivered a service that I could…read moretrust...and find fairly priced. There facility is always clean with plenty of parking. The inside is comfortable. The team seems very knowledgeable. The desk guy was honest and straightforward. The technicians seem to hustle the best they could to deliver you a well repaired product. I found their diagnosis to be accurate and the completed work fixed my issue.

They get the tires on and have a fine selection to choose from. Deals and free lifetime rotate and…read morebalance. What's not to like right? thin profit margins at times, good for you and bad for them. They don't mind taking a beating once in awhile...To get them tires moving off the shelves and onto your hoop-tee, right? They balance and rotate my tires, install tire sensors reasonable, they take it over the head at times. Other times they rip off nice old ladies! They got to make some money right? They will take care of you for the life of the tire..Get your balanced and mounted in no time...They take appointments! Pretty on top of it...A good feeling coming here. Free coffee and bottled water. Can't go wrong can you? they price match too! and beat them competitor by far.. They blow tire barn away! Come here

10/10 Insanely great services ! Kyle & another gentlemen took great care of my truck so well I will…read morebe back with another vehicle soon.

I have to just give the best review for McMahons. I was stranded on the side of the road with a…read moreflat tire and I was to weak to change it myself for the lug nut removal. I called several local mechanics, tire companies, family And friends and all of them said no or they were working. My last call to McMahons just goes to show me that they are still decent human beings in this world. By the time I called I was sobbing and weather or not the man who answered felt pitty for me he asked back in the shop of a truck would be willing to go to my location which was close to their shop by the grace of god they said yes. Normally McMahons only does site visit for semi trucks so I felt blessed. They showed up quick, with smiles on Their faces and so friendly and caring. Rex was one and the other Justin. Young fellows with hearts of GOLD! They drove up made sure they and my car were safe since we were in a busy area and worked quickly knowing exactly what to do. In no time at all they had my doughnut tire on and I was in the road. Well worth the money I paid. I would recommend McMahons in a heartbeat. And if you can ask for Rex and Justin! They were amazing. Sweetest young men I've met in awhile. Take your vehicle there for new tires or even an oil change. Best customer service I've seen in awhile.

Been going to this location for a decade, and this will be the last time I provide any opportunity…read morefor business. I scheduled a pickup (which they do for the business I'm employed under) for Monday at 9am- I checked with my concierge at 3pm that day and the porter had failed to pickup my car (day one missed). I called over to them and they'd informed me they had me down for a drop off (which I've literally never done in 10 years), whatever- I told them my car would be in the parking lot for pickup Tuesday at 9am. I get a notification on Tuesday at 12:41pm that the car had been picked up. I receive no verbal update until about 3pm when I'm told the car will be repaired and returned to me by end of business day. I got a second call about 30 minutes later informing me that was incorrect, and NOTHING had been performed on the car- they'd instead be returning it to the lot with NO SERVICE provided, but they need my car for a third day. Fine. My car is waiting in the lot at 7:30 Wednesday am and I CALL THEM specifically to inform the car is there, and I'm anticipating a pickup from them at 9am (to avoid a similar debacle to the previous day)- My concierge team calls me at 10:40 to let me know they just picked the car up. I was contacted today at 2pm for payment, no apologies until I addressed my concerns head on- to which I was met with a "I didn't want to tell you this, but we're super short staffed- I don't want to feed you excuses" blah blah blah. Chapin and Team- Customers DON'T CARE how busy you are. They care about how YOU MAKE THEM FEEL. And when you make me feel like I'm not a priority- I'm going to seek that feeling out elsewhere. All of this wait for A PAIR OF HEADLIGHTS and A SINGLE TIRE for a MOPAR/Domestic vehicle with a VERY common tire size no less.

Since the first time I used Tom Steele automotive I've never went anywhere else. Love this place…read morefor 15yrs now!

Tom Steele will get some good used tires on your hooptie. He will sell you new or used tires at…read morefair market price. They don't do free balance and rotations like a lot of places. If you need a tire plugged they will charge you. Other places do it for free. Weigh all your options before purchasing tires. Now if you need some good used one for your hooptie, this might be the place for you. If I was buying new I would go elsewhere. Wait times here can be a little long at times.