Alphonso & crew were professional and efficient throughout the whole experience. 2 of my car batteries died and they were able to take care of my car and get me back on the road same day with a great deal! I appreciated the customer service and communication with the team. The location is also very convenient. read more

I came to this place to head a bulb for a headlight replaced. They quoted me 86$ total. Went to a place down the street and they installed it and all I did was pay for the price of the bulb. This place is definitely a rip off and upcharges for all services. Do not recommend anybody use this place. read more

Highly recommend and will absolutely return. Darwin V. and Jason W. did an outstanding job on my truck fast, professional, and true to their word on timing. They kept me informed every step of the way, which I really appreciated. It's refreshing to come across this level of quality service. read more

This business was recommended to me by my long tie mechanic when I asked for a tire repair recommendation. Mike greeted me warmly, said he'd call me after he looked at the tire. He found a nail (completely missed by Mavis Tire in Sandy Springs) repaired it and had the car ready before my wife and I finished our lunch nearby. He's my new "go to" for all things tire related read more

I took my daughter's car in on a Saturday morning to get 4-new tires and was greeted by a professional and friendly Assistant Store Manager--Alphonso Royals, Jr.--who helped guide me through the process of finding the best tires and the best deal for my situation. He kept me up-dated on the progress, by sending text messages with pictures showing the different stages of work in the shop to complete the job. The Goodyear Shop Technician's--Jason Wilke and Josimar Arrieta Mata--were very friendly and did great work, in a timely manner, installing, aligning, and balancing the new tires. I was very pleased with the Professional Service and friendly nature of the Goodyear Service Center #2123 Team at 998 Hammond Drive NE Atlanta (Sandy Springs). I would highly recommend using this Goodyear Location Team to do your Auto Service work in the future. Great Job!!! Thanks!!! read more

Quick. Good communication. Polite and professional. Went a little out of the way to assist as well.

Over the last five years, I have had an outstanding experience at this Goodyear Auto Service. Darwin has always taken care of of me, my car, and did not mind when my dog accompanied me during flat tires or brake issues. . He always found the best deals and let me know of upcoming repairs that may be needed. There was never any pressure only when there was concern with me driving without a necessary repair. I highly recommend the Team at this Goodyear not only do they do a great job, but they are great people. read more

I don't know why this place isn't rated higher. Great service all around! I'd had nothing but great experiences with Firestone in Kennesaw, but I could say the same with the one in Dunwoody when I loved to Sandy Springs. This Goodyear was my saving grace from dealing with a grinding starter. Darwin was super patient and responsive while I found the shop that gave me the best price. read more

I have been using this Goodyear for many years and they are consistently taking excellent care of my vehicle! Very knowledgeable staff Darwin, Jason and Mike are incredible!! read more

Great service and quick! Picked up a 4 inch screw thanks to 285/400 and immediately began losing air. Quickly googled and found this Goodyear location. Jahmel greeted us at the counter and was everything you want in a customer service. 5 stars! He quickly assessed my tire and noted it could likely be plugged (no new tire!). Jason, the service mechanic, quickly pulled my tire, plugged it, and I was driving out less than 45 minutes later. If you're in the Sandy Springs area and need tire service, stop in and see Jahmel and Jason! read more

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Had a flat tire and came to the closest tire shop. The older man with an accent was very helpful. They didn't have the tire I needed so they just put on my donut. However an African American gentleman was very rude, passive aggressive and arrogant towards me for no reason. He was busy talking to another customer who he was extremely attentive to. read more

Had a slow leak from a nail in a rear tire yesterday and my dad recommended going straight here to see Darwin, who ended up finding out it was actually a second nail causing the pressure to decrease. I settled in the waiting area with my book since I was a walk-in, but they took care of everything in less than 45 minutes and didn't charge me a thing. They were professional, prompt, and personable and I appreciate the great service from Mr. Darwin and crew. We'll be back! read more

My daughter's car got a flat on the side of the highway in Sandy Springs while towing a U-haul from TX to Virginia to get to her new job out of college. I'm in Austin, TX so I couldn't help. AAA came and the person couldn't even figure out to get the spare out (if too tight, use a wrench, let out some air... something). He provided no other options said he couldn't help and then (without even talking to me again), just left my daughter on the side of the road! I was absolutely shocked. I called Mike at the local Sandy Springs Goodyear and he did some checking around. After about 10 minutes he called back and checked around and actually found someone (Mark) who could come to help her! Her tire had split in two. Mark brought it over to their shop. Mike then found an Assurance tire on sale for me, replaced it, and Mark helped bring it back. I was almost in tears of gratitude for going WAY out of his way to help. Now THAT is customer service to the extreme! Thank you, thank you, thank you Mike and Mark. A very worried, but then happy... Dad - Ted read more

Goodyear Auto Service - Now THAT's a flat! Split tire was replaced! - Tires Near Me - Atlanta, Georgia

A LESSON IN HUMILITY.. So this an edited review. I'm including a blurred pic of original post. I'm rewriting this because I need to. A short recap is I had a blowout last nite and came in to buy a new tire. I'm in a pinch right now and was hoping for a discount as this is my third time within a year buying from them. We didn't come to any agreement and I left out huffing & puffing. I sat in my car for over 30 minutes calling other locations to find tire cheaper. I did find it at another location but tire wouldn't be in until tomorrow. If I wait until then I'll lose more money by not working today(rideshare). I knew going back in I'd have to eat crow. I swallowed my pride and went back in and was greeted by same gentlemen who presented me with paperwork with the discount I so desperately needed(and smiling like we were longtime buddy's)! I'm writing this review not only to say that in the end I'm a very happy & satisfied customer and that they really do care about customer loyalty, but also because we all need to drop our ego's, attitudes, and entitlement issues. Today Goodyear taught me a lesson in humility. read more

Goodyear Auto Service - Original ranting review. - Tires Near Me - Atlanta, Georgia

My daughter had a flat tire so we took it to this facility for repair. They took care of it in about 10 minutes and treated us very kindly - just how you would want a family member to be treated. Alphonso and the rest of the folks were just great. Highly recommended! read more

I use this Goodyear location for our family's vehicles and have done so for years. They are first class, professional and a great value. The gentlemen always offer important advice on ways to keep my car safe. I trust them. They shoot me straight every time. And they are a joy to work with. read more

Mike has been fixing my cars for over 20years. Him & Jason are the best. They let you know what you need but leave the decision up to you, no pressure. Most importantly, they don't have to fix the same thing twice. They'll let you know what you can get away with & what are must haves if you're on a budget. Thorough, accommodating, down to earth & are truly the most knowledgeable, trustworthy (Keyword) pair of mechanics in Atlanta. My own Mother approves of them (which is a tough task within itself lol). I don't even know how to ride Marta or how much it is these days because they have kept me up and running for over 20yrs, thru multiple vehicles. As a result, I can confidently recommend no other location, but THIS Location, right off Hammond...Tell em Ms. V's son sent ya! read more

I have been going to this Goodyear for over 10 years. They have been reliable and taken very good care of my cars. They just recently fixed my air conditioner in my 11 year old car! No matter what issue I have with my car, they analyze it and give me an honest evaluation and propose a solution. They are knowledgeable, reliable, reasonably priced and always courteous. Great place to take your car for service! read more

TL;DR: 1 hour and 45 min wait for one tire to be changed with a scheduled appointment & expect an up-charge you may not need. They do an okay enough job that you could likely have done anywhere. I purchased a tire three days ago, online, and was given an appointment for three days later at a specific time. My car wasn't pulled into the bay to have the tire changed until an hour and a half after my appointment time started... And if you sit in the lobby long enough, you'll hear the guy in the lobby (Malakai) tell every single person that their alignment is off causing balding of one tire and that people should upgrade to include the service...doesn't seem like fair, customized approach to each customer but a blind way to try and up-charge each person...I was the only person not asked out of the 6 other people I observed come in and out, and I wonder if it's because I was the only one to have purchased my tire online...two of the people it was suggested to were here for an oil change...guess they have to pay for the complimentary Keurig coffee somehow but they could have at least some good creamer instead of the powder stuff... Anyway, out of different car shops I've been too, this one ranks higher in the "shady" list and I likely will not come back to this location. read more

Goodyear Auto Service - Keurig coffee bar with crappy creamer - Tires Near Me - Atlanta, Georgia

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Stopped by for an oil change. I don't know much about cars but they got the job done and the workers there are so nice!

VERY disappointed! I took my car in for an oil change and a tire rotation. I had JUST had it inspected the day before to decide if it needs any repairs. I received three calls from Malachi telling me that my car needed two arms w/ ball joints for my two front tires. He quoted me $3306.97. I declined, took my car home and had the mechanic come back to double check the ball joints. They are in perfect shape and there is no damage. I saw them with my own two eyes. He also showed me where they spilled oil all under my hood. If my car had not just been inspected, I would have fallen for it. BEWARE! Such an awful feeling that a business (who I trusted) would take advantage of customers like this. In reading the reviews, it is evident that I am not the first one that has had a bad experience. Shame on you! read more

This Goodyear is wonderful! They are very helpful and will get your car fixed in a timely manner. Came in to get my tire checked out after low tire pressure, they fixed it in less than an hour. After finding a nail and patched it up, free of charge! Darwin is very nice and friendly. Jason is helpful, friendly and willing to help always! Mike, the owner, is great as well and does anything to help! read more

Took my car in after work around 6 on a Thursday. I blinked and my car was done. Took them only about 30 minutes which is the fastest oil change I've ever had at a Goodyear. This obviously is not the norm as confirmed by the front desk, but I was impressed. They did tell me that although not required, appointments are highly recommended. The service was good and there is water and a TV to watch while you wait. It is in a good location that includes plenty of things to do/eat while you wait on your car. Give this place a try if you are looking for good service from a reputable company. I found that the prices are comparable to local competitors as well. I will definitely be back to this location for my oil changes and other car service needs in the future! read more

Dangerous and Unethical Practices.Rear passenger tire was low. Dropped car off for tire repair. David called 15-20 min later to tell me the tire couldn't be repaired and needed to be replaced. I told him fine, put air in the tire and i'll bring it back on Monday (I have run flat tires). When I picked up my car i noticed the tire was substantially lower than it was when I dropped it off he said it's not holding air. But it was holding air before I dropped it off. So i took it to another tire place so I could validate what i was told at @Goodyear. When they took the tire off (I was standing right there) we both immediately noticed the tire had a rectangular cut on the side of the tire, on the inside!! I immediately called Goodyear and spoke to the store manager Michael. He said they didn't cut the tire and when I challenged that he hung up on me.I was ready to give them my business but I will NEVER go to this location again. read more

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Try somewhere else. I got oil change, tires and alignment. Final bill had higher prices that I was verbally quoted. Had I not requested a detailed listing of the charges, I would have paid too much. The billing error was laughed off. I see it as a clear lack of integrity and something to be apologized for. Also by tire lugnut/stud was stripped? Really. This was another $75 unplanned for parts and labor. Hard to be certain if this is a real problem or a created one. The lack of integrity on the billing alone means I will not return. read more

Went here on a random Tuesday morning to get my car taken care of. Had to get a lot of stuff done. They were very friendly and accommodating. I came first thing in the morning when they opened and I think that's why I got in on their schedule because as the day progressed I got fairly busy. I will say that it's expensive here to get your tires and brakes etc. fixed and I did drop unfortunately, a lot of money because my car absolutely needed it as it is 14 years old but so far everything has been good. The gentlemen were friendly, there is a TV there. The only thing I would say is that they hadn't made the coffee yet and it 815 in the morning a lot of people need coffee then :( I was definitely on the struggle bus to stay awake. Anyway, enough about my morning woes. I would definitely come here again and thought everything went smoothly so far. Go check them out. read more

TL;DR: They charge too much for simple work and look for problems that don't exist, if you look like you don't know what you're doing. I have brought my car here twice. Once for an oil change and once for an estimate to figure out why the check engine light was on. I would like to start out by saying the customer service was really good and all the guys that work there are nice and attentive. However, if you look like you don't know what you're doing, like a young woman with a beater car, they will over charge and take advantage of your naivety. My oil change turned into a 700$ total fluids change (which probably was goood to have but unnecessary) and the check engine light estimate was going to be over 500$ what I was charged at my local dealership. I won't be returning. read more

I'm obsessed with this place. Amazing service, kind guys who really took the time to walk me through things, and a great price. I couldn't be happier with these life savers. After being tossed around from place to place just to get my tires changed, I took a chance on this place right at opening to hopefully save some time and money. Boy did I make the right choice. I dropped off my car at opening and they were done in just under hour when they said it could take a while. They did it for half the price of the Subaru dealership and were way nicer than that assholes at that place. I will definitely be coming here for my oil changed and all services in the future. Great to have people who are actually looking out for you. read more

This was one of those places where I wasn't sure if they were being straightforward or padding the bill with unneeded services. I had slow leak in my tire -- a screw about an inch up from the bottom of the tire. They swore it couldn't be patched and that I needed a new tire, that they stopped plugging tires. Anyone know if that is true. In a time versus money quandary aI agreed to have the tire replaced, but urned down and extra $80 for three years of protecting against screws and nails. But I did get the front tires aligned. By the time I left it added up to way more than I thought I was going to spend. read more

Fast service, very communicative, fair prices. Very pleased with my service every time I come here. Extremely nice and knowledgeable employees. Will be back for future car needs, I don't trust anyone else with my car! read more

They have reasonable prices and they provide good tire services, after all that's what they're known for. But, the people at the front desk / on the phone are not the nicest or the most helpful. With so many tire place options in the area, it would be good if GoodYear thought about providing better customer service! If I were you, do your own research online so that you know exactly what you need or looking for, and that way you don't have to deal with these guys that aren't too nice. read more

Fast service, very communicative, fair prices. Very pleased with my service every time I come here. Very nice employees as well. Will be back for future car needs. read more

I just want to say I trust this brand because of Jason Wike at this location! Hands down he's the best technician and I've been to multiple locations here in Atlanta! Jason will always do my maintenance work! Today I got new brakes and rotors and he was fast and very informative!! I love his work! Will always be back! read more

I love this location! I have been here twice and both times they have helped me quickly and thoroughly. They even fixed patched my tire for no cost which was great! I know of another car place that does this but they don't have half the personality and great customer service that this Goodyear has. They just seem to care. Even listening to the employee speak to the other lady that was in the office after me. It was nice to know that they weren't taking advantage of a woman that came in just asking "to check everything and let me know what is wrong". LOL. He literally just came back and told her one thing that needed fixing and I can tell you it wasn't much. :-) As a single girl in the city, it's nice to know that I can take my car somewhere that they won't eat me alive. Thanks Goodyear! read more

I understand that this is a car shop, but I don't feel like I should have to accept being laughed at, condescending, and treated with disrespect in order to proffer services for my car. Malachi at the front desk was extremeley rude and unhelpful, once storming out of the lobby when I asked him to stop laughing at me. I will never return to this location again. I have blocked their number from calling me. read more

While on vacation my tire sensor started shooting alarms. Not really knowing what to do I went to the Goodyear. The tech there filled the tires and took great care and explaining exactly what my BMW could show me and how the status could be viewed. Although he didn't charge me a cent I made sure to buy his lunch and thanked him. Lifesaver when you're far away from home on vacation. read more

I have an old CTS caddy that is my little baby bc it was my grandmas car before she passed away. I had a great experience here today bc the mechanic Malaki was really honest with me about the power fluid steering situation :). I've come here about 4 times I think and have had a consistently good experience here :D read more

Wonderful staff. Manager diagnosed a tire/wheel issue with my 2019 CLS53 AMG and did not charge me at all. Got me in and out very quickly. Thank you so much ! read more

"Don't tell me, it's a flat tire." -- Singin' in the Rain (1952) I walked into my garage to a flat tire on a Saturday morning... so I called AAA. After waiting an entire day and they never showed up (bravo AAA) and my friends coming to whisk me away to an evening of surprise birthday shenanigans... I needed my tire fixed. I called this Goodyear - it was open the latest on a Saturday and located not far from my house - and spoke to a manager. He assured me it would be okay to SLOWLY drive the 1.5 miles to them on the flat to get it looked at. When I got there, they took my car right into the garage and got to work. They found a screw in my tire, but said it had not punctured it - so it was weird that it lost air. After a while longer, they found it had actually made it through the entire wall and ended up plugging it for me. Through out the process - which was longer than promised - they found a nail in a second tire. Turns out that it was just a nail head and was resting in the tread. Also, they tried to sell me a bunch of services for a brand new car. Overall, it was a good experience. I can't promise I will be back - I frequent another Goodyear (a Gemini) and they take excellent care of me AND my car is currently covered for all services for a while longer. I am happy to know that these guys are close, friendly, and do good work. Speed is not their strong suit. So don't come here if you are in a hurry. read more

Our experience at #2123 The week after new years, me and the wife decided to take our cars in and drop them off to get oil changes at Goodyear store #2123 and then walk over to our gym for a workout and walk back to the Goodyear to pick both cars up. Convenient right? We got there at 6:59AM, they opened at 7am. I started to look around for someone who is working and no one was to be found, at around 7:05am someone comes out from the back and starts to walk around and then heads over to the coffee maker to make some coffee. Mind you the doors are not even open at this points and the Coffee maker is 2 feet left of main doors that we are standing out of in the cold.. This guy walks back and forth from the Coffee maker at least 3 times and then decides to open the door for us, it is now 7:15am (atomic clock on my wrist), I am little peeved and the wife welllll let's just say very upset. So I walk in and tell the guy we are here to drop off the cars for a oil change and ask when will it be ready, he tells us that no one is even here till 8am and work may not start until 830am. I look at him and say are you kidding me, why are you even here an hour before anyone else? He didn't even answer and at this point the wife didn't even say and thing and turned around and walked right out the door and then I followed. The guy followed us both outside to the parking lot and yells to us, (What do you want me to do?), and I turn to him and say. Well you can schedule the tech's to be here the same time you are. We both got in our cars and went to the gym. Never to go back to that place again.. read more