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    Goodwill - Watsonville

    2.5 (37 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

    Services - Goodwill - Watsonville

    Community Service/Non-Profit

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    The first/only goodwill employee I've had scrutinize my donations. How unpleasant!
    Sharon K.

    I'm moving out of state so I've been cleaning out the house and made several trips here. First 2 days of multiple drop offs were fine. Friendly staff, no complaints about what I was donating, no scrutinizing every item I dropped off. In general I've never had anything I donated rejected until today. The guy (in my picture: grey beard, long braided hair) was looking at every item I dropped off. Looking in the bags and moving things around to look at everything. He tells us no foam mattress toppers or pillows but he accepts the blankets. If it's a bed bug issue I understand but then blankets shouldn't be accepted either. Then he has us fill out a form for a working flatscreen tv with remote. If it wasn't working why would I donate it? I've donated electronics before and never filled out a form. I never ask for a receipt so it's not like he was itemizing stuff or anything. I've never come across a goodwill employee that scrutinized my donation that much. It was my last donation before hitting the road and it just left a bad last impression.

    Charlotte G.

    Where do I begin? Think of all the negatives about buying used and you will find it here. The merchandise and store are dirty, disorganized, and worst of all the merchandise is expensive and overpriced! The staff doesn't seem to care. They would much rather stare you down as if you are going to shoplift than offer to help you or tidy up their workstations and the rows of crammed, disheveled merchandise. I wanted to take a look at an item in their locked, glass display case but no one ever showed up with a key so I gave up and walked out. Goodwill has the same color tag system a lot of chain, thrift store's use. A certain color tag will be marked down to 50% off. The question is: What is the point of their half off sales when their prices are so outrageous to begin with! I saw a lot of new items at this Goodwill but the box and the exterior packaging of these "new items" were dingy and beat up and they still had the nerve to price these items at prices that seemed about the same, if not more expensive than retail! $39.99 for a "new" coffee machine in a beat up box that looks like it's been sitting there for years! Really?!?!? I've seen cheaper at Walmart! For my friends and family who buy and resell used merchandise as a source of additional income: I saw a Goodwill job posting looking to hire an individual whose primary job function is to go through their donated merchandise and find the items of value, with real gemstones and precious metals, higher end, brand name, trendy, and designer items. Probably so they can then mark those items up to near retail price and/or keep them for themselves. This is bad news for those who are in the business of buying and reselling. When there is hardly "any meat left on the bone" there is no point for resellers to shop here. You'd think they'd want to bring in as many types of customers they can to sell items that were donated to them in the first place and to keep the flow of goods going and therefore keep the money flowing. I heard that Goodwill has a facility in Salinas, CA where Goodwill stores in the area send their unsold merchandise. Then they are placed in filthy, nasty bins and I believe whatever you find is sold by the pound. Why not price your donated merchandise at a fair price to begin with so you don't have to have such a facility?!?! I thought Goodwill, as their name would suggest is to bring "goodwill to the community?" I guess they are intent on seeing how much they can get away with and sucker people into paying up-the-wazoo! I feel for those who can only afford to shop at thrift stores. They are getting swindled when they come here if you ask me. Hopefully people figure out that they are better off going to a Ross Dress for Less, T-J-Max, Marshalls, or some other discount store. I was at Ross the other day and heard the cashier at the checkout counter say the price of the designer men's dress shirt being purchased by the gentleman in front of me was just $1.49! Way cheaper and much better than if he were to go to a Goodwill! If he saw a similar dress shirt at a Goodwill it would have been used and dirty and would have probably been priced at near retail price! Even Walmart has cheaper new clothing than here! This thrift store and it's steady decline in service, outrageous prices, and bad quality of merchandise are the main reasons why I have stopped going here. Honestly, I saw some items that were fit for the dump! I understand that sometimes bad quality items slip through the cracks and end up on the store floor but if at least half your items are either too expensive or too dirty to sell, you might want to reconsider your business model and pricing! The lower you price your items, the more people will buy, the more money you make. The service you provide can also make or break a business. Also customers who have good shopping experiences will tell their family and friends and then they in turn will tell their family and friends. I gave Goodwill a second chance earlier this week after at least a decade ban. As you can see it was a disaster and reaffirmed the reasons why I stopped shopping here. I shall not be visiting this store or any Goodwill ever again!

    Mike S.

    This Goodwill is far enough away from Santa Cruz to be just beyond the grubby reach of UCSC hipster's road bikes & bus passes. But close enough for me & my gas guzzling SUV to make frequent visits too. This is the most non-picked over Goodwill I have ever seen! Once found a brand new pair of We Who See heels for 4 dollars which were retailing at Urban Outfitters for 60+ dollars at the time! Can you say 'Come up!'?

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    1 year ago

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    8 months ago

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    7 months ago

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    1 year ago

    good stuff and not stupidly priced over retail like capitola recommended to shop for clothes mainly

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    1 year ago

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    3 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    20 years ago

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    4 years ago

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    14 years ago

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    8 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    12 years ago

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    15 years ago

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    5 years ago

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    8 years ago

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    5 years ago

    you need to deliver if only 10 mile radius!! you lost my sale today of over $200

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    8 years ago

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    15 years ago

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    10 years ago

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    12 years ago

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    7 years ago

    The used to be a great store now it's so overpriced I miss the old days. I want to come back but now with these prices

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    11 years ago

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    11 years ago

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    15 years ago

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    13 years ago

    Terrible place it smells and there is never anything new skip this place your better off going to gilroy or salinas to shop at goodwill

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    8 years ago

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    Review Highlights - Goodwill - Watsonville

    Maybe because I'm older and look a certain way I've never been asked to put my purse in a locker nor have been accused of shoplifting at the store.

    Mentioned in 4 reviews

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    Goodwill - Watsonville - nonprofit - Updated May 2026

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