I called to see if this store carried a certain product. The owner was very kind and honest. Even…read morethough he did not have what I needed he directed me to a store in my area that he thought could help me. Just because of his kindness I would go out of my way to visit his store.

I'm not sure what I was expecting when I pulled up to the Outlet store, but my experience was…read moreinteresting. This outlet accepts all of the unwanted items from other Goodwill stores in the area as a "last resort" before they're recycled. It's in a large old warehouse or factory of sorts. After driving through the chain link fence and parking in the gravel, we entered to a room that was perhaps 40 by 50. People were rummaging through the clothing bins with such passion I surely thought there was gold at the bottom. They sell by the bag and it's very inexpensive. There was only a few bins of clothes and a few bins of toys. No housewares, furniture, or any other items. The inside has seen better days and was dark and rather off putting. We spent about 2 seconds in there and left. This place is great for people who have a very small budget and need clothing or children's toys and not so much the Millenial thrifter.

I've read mixed reviews about this place for years. But let me tell you. It isn't a high end store…read more It is goodwill. There are bins there with clothing along with other things they are purchased and paid by the pound. Great place to pick up things to resell online, such as myself and you can't beat the price. So, obviously people will complain about that, or how people "paw through the bins"... that's the whole idea. Life can't always be perfect and that goes for shopping experiences. But I love this place and the staff are always so helpful and friendly... now if they would open back up soon--- that would be even better!

The old blind man that works here is the kindest most hardworking employee I've ever seen at an…read moreestablishment. He came out and helped me with all of my donations and he was incredibly helpful to me especially when it came to the heavy lifting the service was more than satisfactory.

From the owner: Goodwill Industries of the Greater Chattanooga Area is an innovative and sustainable social…read moreenterprise that utilizes its resale strategies to provide training to people with disabilities and other barriers to employment such as multi-generational poverty, history of incarceration, and limited education and work experience. Goodwill accepts clothing and other household goods from the public and sells these donated items in its community-based stores. Revenue from the sale of these goods goes directly toward supporting and growing critical local programs and job placement services. Goodwill is an autonomous 501(c)(3) nonprofit organization and is a member agency of Goodwill Industries International and the United Way of Greater Chattanooga. Chattanooga Goodwill is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and serves 23 counties in Southeast Tennessee and Northwest Georgia. 

This store must have changed since the previous review. I didn't see any new items. Just typical…read morethrift store fare. It was smaller and more cluttered than the other Goodwill stores I've been to. Prices seemed cheap enough but I didn't buy anything.

If this is how employees are trained to treat disabled customers in their stores, just imagine how…read morevulnerable individuals are treated behind the scenes when they come to Goodwill for help? I have never felt so humiliated in a store as I did at this Goodwill location in East Ridge. This happened on 4/29/26 in late morning/early afternoon. My husband is in his 60s, a stroke survivor, and relies heavily on a cane. He has difficulty speaking and sometimes gets confused, so he needs a little extra time to communicate and understand. What happened here was the exact opposite of the patience and understanding anyone would expect from a charity that prides itself on being "inspired by compassion for the poor, sick, and disabled." A cashier named Helen told him the senior discount was 25%. My husband said that he had been told at a different location just a couple of weeks ago that it was 40%. Instead of showing an iota of empathy or patience, and try to help my husband understand, she repeatedly talked over him. He wasn't upset--he was trying to get his words out, which is already difficult for him. Her tone was incredibly loud and rude. Then, she volunteered to call the manager, Jeremiah, like she was bringing in back up. Which I suppose she was because he was no better--if anything, he was worse because he was the manager and should have tried to de-escalate Helen's irritation and the situation in general. Instead, just like his employee, he also talked over my husband repeatedly, didn't allow him to finish a sentence, and showed ZERO patience or empathy. To the point that my husband was reducing to asking, 'Can I please finish my sentence?' multiple times and was ignored while Jeremiah kept talking over him. It was impossible for my husband to communicate at all. We were calm the entire time. No threats or yelling. Not even any foul language. Yet instead of showing any understanding toward an elderly, disabled man who may have simply been confused, we felt completely attacked. When my husband tried one more time, "Can I please finish my sentence?" - We were then told that if we didn't leave, we would be escorted out. Imagine a disabled man in his 60s, barely able to walk with a cane being forcibly escorted out of a Goodwill of all places because he was misinformed on the senior discount! The entire exchange, from start to finish, lasted only a few minutes. We left quietly--but the experience was deeply upsetting and humiliating. No one deserves to be treated this way. This was not just poor customer service--it was openly rude, dismissive, and lacking in basic human decency. What makes this even more troubling is that this experience is completely at odds with Goodwill's stated mission to support individuals facing barriers to independence. Again - If this is how employees are trained to treat disabled customers in their stores, how are vulnerable individuals treated behind the scenes when they come to Goodwill for help?

Betweven the two centers in Chattanooga, at least they are friendly and compassionate. But the…read morewhole company has cut fees and thinks bonuses will make you kee using them. Enough! They can't keep staff and now cut fees to donor. Going to Bio in town.

They Are Understaffed N Expect For Us To Be Patient When They Have 3-4 Workers That Only Disconnect…read moreConnect Standing Around. I Truly Recommend The Supervisor TEE Should Make It A Requirement For All Workers To Be Cross Trained Choice Or Not. I've Been Here Sense 9:20am Here It Is 12 Noon N Still Havent Been Called Back. I Recommend 4 GREAT WORKERS At This Location The Rest Of Them Are T Boujee To Work Or Deal With Certain Donors. NOT EVERYONE HERE ARE IS PEOPLES PERSON.!

On April 5 2026 I got to the store to do a 1 item DoorDash and they were locking the door at 7…read moreminutes before closing. The had already closed the registers and wouldn't let me in. Why have a closing time if you're going to close whenever you want?

In the morning of 10/3/2020 I went to the Fort Oglethorpe Dollar General Market to pick up quite a…read morefew items. Before my visit I had loaded a lot of coupons on my account via online, including the weekly $5 off $25 they run each week. In addition, I had a $5 DG gift card (or so I thought) that I had received from DG due to their coupons not applying and/or applying correctly. Once I got to the checkout, I entered my phone# so that my coupons would be applied. At first, it seemed to take - then all the sudden it logged me out. The nice cashier worked with me several times - I would try to re-enter my # and again, get logged out. She also scanned the DG gift card and it did not have the $5 it! People - this is what Dollar General has stooped to! Next thing I know, I've got a female store manager, then shortly after that, a tall male staff (security?... I don't know who he was - but he was less than 2 ft from me WITHOUT A FACE MASK!) The female manager asked me what the problem was and I explained it to her, and she became a bit defensive and said there was nothing she could do about it. I made it clear that I understood it was not her fault, but that I was TRYING to communicate that there are real issues with their system. Her attitude and tone made me feel like I had done something wrong for just informing them of the problem! I let them know I would not be purchasing the buggy full of items without being able to get credit for all the coupons I had loaded. After seeing real quick that this was going nowhere fast, I told them that I would just take my business elsewhere. I exited the store as was hobbling to my car, when the male employee (again-no mask) approached me and asked if I was still interested in purchasing the items, the manager said she would manually adjust the total for my coupons. He asked me "So how much do you think the coupons you have on your account come to?" So on the spot - with the numerous items - I'm trying to calculate my coupons in my head, but the guy would not stop talking and was very patronizing. I couldn't think straight and was trying to get him to hold on so that I could give him an accurate $, but he raised his voice to me and said "Mam - DON'T YOU SHUSH ME!" (Let me remind you I'm NOT IN THEIR STORE - I'M TRYING TO LEAVE THEIR STORE - HE APPROACHED ME!) That's when I told him I never want to do business with the likes of them ever again. I'll take my business elsewhere! I told him that I was an old disabled grandma and I'm no threat - and I do not need to be treated this way - and HE LAUGHED IN MY FACE! People, this is PURE EVIL! Disrespectful! He, in my honest opinion, was trying to stir up trouble. Why else was he acting that way??? Once I got to my car - I was so upset I just burst out crying. I don't know how I held it together as long as I did. Not to mention it takes a lot out of a person with a physical disability to shop in general. Now all my efforts went down the drain. Now - I am upper in age and suffer from more than one disability - including heart disease and osteoarthritis. I always wear my mask and do my errands early in the morning to avoid Covid-19 exposure to the best of my ability. For an employee at this store to approach a customer, without a face mask and not social distancing and treat them this way is beyond reprehensible! Food City is across the street - I spent over $100 after I pulled myself together. BEWARE! This store is horrible. Take your business elsewhere.

What a wonderful place! Such a wonderful Vibe. A gentleman opened the door and welcomed me to the…read moreshop. The lady at the counter called "Welcome to Pop's and Granny's" in the most cheerful voice to every customer. After spending hours digging through five or six thrift stores in Hixson and coming up mostly empty handed, I was delighted find a small rack packed with exactly what I needed - men's long sleeved dress shirts in a variety of colors. As I started making a pile of them for a school play, the lady brought me a buggy. The sweet cashier even gave me a discount for buying 18 of them. Pop's and Granny's Saved the Day and the Play! I wish my photo of the store didn't turn out so blurry. I may drive back over there after the play to show the folks how they helped all the kids look good. :D

great small thrift shop experience you definitely have to stop in because they have good clothing…read moreoptions for cheap. if you are more of a thrifty person i would definitely recommend this place as an alternative to goodwill or others! and all the ladies inside are very friendly, sweet and helpful!