The old blind man that works here is the kindest most hardworking employee I've ever seen at an…read moreestablishment. He came out and helped me with all of my donations and he was incredibly helpful to me especially when it came to the heavy lifting the service was more than satisfactory.

From the owner: Goodwill Industries of the Greater Chattanooga Area is an innovative and sustainable social…read moreenterprise that utilizes its resale strategies to provide training to people with disabilities and other barriers to employment such as multi-generational poverty, history of incarceration, and limited education and work experience. Goodwill accepts clothing and other household goods from the public and sells these donated items in its community-based stores. Revenue from the sale of these goods goes directly toward supporting and growing critical local programs and job placement services. Goodwill is an autonomous 501(c)(3) nonprofit organization and is a member agency of Goodwill Industries International and the United Way of Greater Chattanooga. Chattanooga Goodwill is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and serves 23 counties in Southeast Tennessee and Northwest Georgia. 

It's a pretty good store. I have noticed lately though that the store is lacking items. I hate that…read morethe senior discount at all of them has gone down to 25%, and veterans has gone down to 25%. Also veterans used to get the discount every day now it's only one day. So I do not donate to Goodwill any longer. There are three stand out employees, Hannah and Daniel and a little African American woman with longer hair that brings out the carts. Those three make this store. I still go in there but I've been disappointed lately with the selection.

Large store. Mostly clothes. Neat. Also a donation center. Picked up a couple of things.read more

I found a great shirt here for Sunday service. Staff is affable and the store has a great mission…read more I'll be returning to this location.

The Goodwill shelves were mostly bare. The store was clean and well organized, but the quality of…read morethe items was low. There weren't any hidden gems or name brand items that someone had donated. Most of the items donated and displayed were worn out and from discount stores. The store was located in a depressed neighborhood and closed down shopping center.

This store must have changed since the previous review. I didn't see any new items. Just typical…read morethrift store fare. It was smaller and more cluttered than the other Goodwill stores I've been to. Prices seemed cheap enough but I didn't buy anything.

If this is how employees are trained to treat disabled customers in their stores, just imagine how…read morevulnerable individuals are treated behind the scenes when they come to Goodwill for help? I have never felt so humiliated in a store as I did at this Goodwill location in East Ridge. This happened on 4/29/26 in late morning/early afternoon. My husband is in his 60s, a stroke survivor, and relies heavily on a cane. He has difficulty speaking and sometimes gets confused, so he needs a little extra time to communicate and understand. What happened here was the exact opposite of the patience and understanding anyone would expect from a charity that prides itself on being "inspired by compassion for the poor, sick, and disabled." A cashier named Helen told him the senior discount was 25%. My husband said that he had been told at a different location just a couple of weeks ago that it was 40%. Instead of showing an iota of empathy or patience, and try to help my husband understand, she repeatedly talked over him. He wasn't upset--he was trying to get his words out, which is already difficult for him. Her tone was incredibly loud and rude. Then, she volunteered to call the manager, Jeremiah, like she was bringing in back up. Which I suppose she was because he was no better--if anything, he was worse because he was the manager and should have tried to de-escalate Helen's irritation and the situation in general. Instead, just like his employee, he also talked over my husband repeatedly, didn't allow him to finish a sentence, and showed ZERO patience or empathy. To the point that my husband was reducing to asking, 'Can I please finish my sentence?' multiple times and was ignored while Jeremiah kept talking over him. It was impossible for my husband to communicate at all. We were calm the entire time. No threats or yelling. Not even any foul language. Yet instead of showing any understanding toward an elderly, disabled man who may have simply been confused, we felt completely attacked. When my husband tried one more time, "Can I please finish my sentence?" - We were then told that if we didn't leave, we would be escorted out. Imagine a disabled man in his 60s, barely able to walk with a cane being forcibly escorted out of a Goodwill of all places because he was misinformed on the senior discount! The entire exchange, from start to finish, lasted only a few minutes. We left quietly--but the experience was deeply upsetting and humiliating. No one deserves to be treated this way. This was not just poor customer service--it was openly rude, dismissive, and lacking in basic human decency. What makes this even more troubling is that this experience is completely at odds with Goodwill's stated mission to support individuals facing barriers to independence. Again - If this is how employees are trained to treat disabled customers in their stores, how are vulnerable individuals treated behind the scenes when they come to Goodwill for help?

Poke 2 twice on my first visit to a donor center. Hands and fingers still get a numb feelingread more

Friendly experienced staff, way faster than others, they make me feel comfortable. I love how clean…read moreit is, updated machines, can make appointments, do questions on app. All places have their flaws but this place by far has the least. I've recommended like 6 people to go and got bonuses. Love it alll!!!

I love the work they do here so I try to donate blood as often as possible.read more

If you're looking to be involved in your community, come join us and we will tell you how.read more

Ever since my last donation Ive had headaches, dizziness, Nausea and I've been sick I went to the…read morehospital and my cbc levels came back abnormal.. the staff would of known this by my iron levels but they still let me donate and they, some reason, stopped giving me saline but instead poweraid which I can't drink due to religious practices... will I be compensated for this hell I'm going through to help other people...

I am a regular Donor and I would recommend this Plasma Center. It is Clean and Well maintained. The…read moreStaff does a Good job.