I have never been to a Goodwill with prices as ridiculous as this location. The pricing is completely unreasonable for a thrift store that receives its inventory through donations. Coats are priced at $14.99 and up, denim jeans at $16.99 and up, and many items are nothing special. These are USED clothes that Goodwill received for FREE, yet they're being priced as though they're being sold at a regular retail store. It's outrageous, especially for a store that is supposed to make secondhand shopping affordable.
But as terrible as the prices are, the employees are by far the worst part of this location. The atmosphere is hostile, unwelcoming, and extremely uncomfortable. Based on my experience, I found the treatment of customers discriminatory, and I have serious concerns about the way people are treated here.
During my visit, the older woman working the register was incredibly rude and aggressive. She didn't bother removing the hangers from my clothing, folding the items, handing them to me, or even asking whether I needed a bag. Instead, she left all my clothes sprawled across the counter and simply handed me my receipt as though the transaction was over. When I told her I needed a bag, she aggressively told me to grab one myself. She then informed me that bags cost extra, something she hadn't bothered mentioning or asking about before completing my transaction. At that point, I was left to remove the hangers, fold my own clothes, and gather my purchases myself.
Her tone was unnecessarily loud and confrontational, practically yelling for no apparent reason. I also witnessed her interacting rudely with other customers, so this clearly wasn't limited to my transaction. There was absolutely no reason for such hostility over a simple purchase. Basic customer service should not be too much to expect.
The store itself is also poorly managed. The shoe racks are almost always empty, and employees constantly leave rolling carts blocking the clothing aisles, making it difficult to browse. Between the outrageous prices, lack of organization, and incredibly unpleasant staff, there is very little reason to shop here.
Goodwill receives its merchandise through donations, charges customers increasingly unreasonable prices, and somehow still manages to provide some of the worst customer service I've experienced. The least this location could do is treat the people shopping there with basic courtesy and respect.
I would strongly discourage anyone from shopping at this location. There are far better places to spend your money where you won't be overcharged for donated clothing and made to feel like an inconvenience simply for being a customer. I will not be returning. read more