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    Goodwill- Canandaigua

    3.3 (3 reviews)

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    Ontario Mall Antiques

    Ontario Mall Antiques

    3.7
    (35 reviews)
    6.3 mi
    $$

    The selection of items was incredibly. However, service was very dependent on who you spoke to, the…read moremanager on Sunday was a bit rude and escalated a simple question into a bit of a rude and not necessary aggressive conversation. Kayla was fabulous though.

    Avoid shopping Sunday's at all costs - Manager Melissa…read more I'm a weekly customer and avid comic collector who loves the treasure hunt here. For context, I stopped shopping on Sundays months ago due to prior issues involving Melissa (weekend manager) and another employee. After six months away, I tried again--same result. I also observed smoking within a few feet of the public entrance when I arrived. On 10/19/2025, I brought two early '70s Batman issues to the 5-items-or-fewer line with Melissa, who was visibly agitated and had just called for additional front-end help. She allowed a one-item customer to go ahead--no issue. During my checkout, she began picking at the price stickers, bending the books, and left nail marks on a cover. I politely asked her not to remove stickers--a routine request I've made many times here because it can damage older paper. She paused for ~30 seconds, then rolled her eyes and replied, "Suuuuuure" in a sarcastic tone as if to imply I was crazy. I declined the purchase and stepped away. She called after me that she would personally buy the books so "no one would lose out," then grabbed the phone, threatened to call the police, ordered me to leave, and banned me--in front of three cashiers and roughly 6-8 customers. I was also accused of "threatening/harassing," which was unfounded and embarrassing. I value this store, but the conduct today was unprofessional and needlessly escalatory--especially from a manager. I hope ownership reviews the footage, clarifies handling of collectibles (including sticker removal), and addresses customer communication and de-escalation.

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    Goodwill- Canandaigua - thrift_stores - Updated June 2026

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