We recently sold our home in Carlsbad and purchased a condo in Oceanside. After looking at Yelp reviews and checking out perspective realtor websites, we ended up choosing Robyn Goodkind, mainly because of her perceived knowledge of the Oceanside area.
She first disagreed with our asking price. But we held firm; which turned out to be a very good thing for us. We also agreed to her full 6% commission request. There was quite a bit of back and forth with the buyers, making demands, etc. Without going into too much detail, we felt pressured by Robyn to conceded to seller demands at almost every juncture. She even called us one night at home, telling us how she worked "150%" and how she was under personal financial pressures. She even started crying, literally. We were shocked.
Ultimately, we sold our home for about $35,000 more than if we had listened to Robyn's advice. By the end of this transaction, our relationship with Robyn had grown tense. We considered firing her after the sale of her home, but decided since WE (not Robyn) had already found our new condo, that we would press on. We also encountered the same "take this deal" pressure from Robyn on our condo purchase. She even contradicted some of her earlier advice on more than one occasion. She likes to tell you how she is working for you. But in our view, she is working for Robyn. Show me you are working for me and you don't need to tell me.
We also found her to be prone to taking credit for things that went well and distancing herself from things that didn't, whether they were of her doing or not. We used her recommended mortgage guy (excellent), termite inspector/repair company, inspector and Homeowner Warranty company. On our new home, her recommended inspector seemed to just blow through the process and appeared to not have done his due diligence. Later, the inspector's inattention hurt us as the dishwasher did not work and the washing machine did not work in the hot water cycle. There were some other things, more minor, that he missed, too. When we presented them to (Robyn recommended) Old Dominion (horrible reputation, we found out later), they refused to pay our claim. Their reason: because the dishwasher was not working when we moved in! Everyone pointed fingers at the inspector. Robyn even suggested we consult an attorney and when I pointed out that it was her chosen inspector AND HO Warranty company, she said basically, we should have chosen our own. Incredible!
We found Robyn to be combative, argumentative, condescending, very emotional and frankly unprofessional. She told us she was dealing with personal problems, but she should not have told us about them, much less allowed them to affect her dealings with her client. We paid her upwards of $40,000 in commissions on $1.2 million in transactions in about 45 days.
We struggled with whether or not to post this review, but the final straw occurred when all she did when we moved into our new place was text us a message of "congratulations". If I were in her shoes, and I am in the service/commission business, I would have had a nice house warming gift waiting, along with a personal note. Something. Anything! Of course, I would never deal with a client the manner she dealt with us throughout these transactions. Ever. read more