I just had the BEST experience at ABB waxing. I felt so welcomed when I came in. The customer…read moreservice was amazing. Very sweet woman. The service barely hurt at all! Highly recommend!

I am writing to formally express my disappointment regarding an incident that occurred during my…read morerecent visit to ABB Waxing. I have been a loyal customer for over 10 years and, until this experience, I have consistently received excellent service from your establishment. The issue began when I arrived for my appointment and was assigned to a different waxer than the one I specifically requested when scheduling. I advised the staff that I had requested my regular waxer, and after reviewing my file, they acknowledged the error and informed me that she would be with me shortly. As always, she provided exceptional service and was professional, kind, and courteous throughout my appointment. Unfortunately, the experience took a negative turn as I was checking out. The owner advised me that in the future I should make sure to specify which waxer I wanted. I politely explained that I had, in fact, requested her by name and had stated it twice during the scheduling call. At that point, a front desk employee interjected and stated that I had not made the request and told me that I needed to "come correct." I was shocked by both the tone and the statement itself. I respectfully questioned what she meant and why she felt it was appropriate to speak to a customer in that manner. Rather than de-escalating the situation, the employee continued her behavior by rolling her eyes, kissing her teeth, and repeating the same statement. THE OWNER DID NOTHING BUT SMILE. When I asked him if this how you are going to allow your staff to speak to your customers, he laughed and stated "I don't know whats going on... I don't speak this new age slang." As a long-time customer, I found this treatment disrespectful, unprofessional, and completely unacceptable. After the incident, I posted a review detailing my experience. To date, no one from management or corporate has contacted me directly to discuss what occurred. Instead, a public response was posted to my review stating that the employee had been terminated. What concerns me further is that the response appeared to be signed by the waxer who performed my service. I find this unusual, as I would not expect a service provider to have access to or authority over public review responses regarding personnel matters. Additionally, I removed my review after discovering that my full name had been publicly posted. I found this to be inappropriate and concerning from a privacy standpoint. At this point, I am requesting clarification regarding the following: 1. Has the matter been formally investigated? 2. Is the statement regarding the employee's termination accurate? 3. Why was the response signed by someone who was not management? 4. Why was my full name disclosed publicly? 5. What steps are being taken to ensure that other customers are not subjected to similar treatment? I have been a loyal customer for over a decade, and I never expected to be treated in this manner. While I appreciate that mistakes can happen, the lack of direct communication and the concerns surrounding the public response have only added to my frustration. Like I said before 0 out of 10 I DO NOT RECOMMEND!!!!!!!!!!!! Update: Unfortunately, my disappointment continues. The owner, Joseph, left me a voicemail filled with excuses rather than a genuine apology or any accountability. I called him today hoping we could have a respectful conversation and come to some type of understanding. Instead, he repeatedly cut me off whenever I tried to speak and even attempted to blame me for my reaction to the situation. I am honestly speechless. A simple acknowledgment of the issue and sincere apology would have gone a long way. This response was disheartening and completely unacceptable.

I had a gel mani and pedi, and Josefina was my technician. She was so nice, gentle, and truly cared…read moreabout making sure everything was perfect. I loved the results! The ambiance is super relaxing, and the place has a great vibe. I'll definitely be coming back to do my nails with her again! Highly recommend!

Amazing. I had the most relaxing mask facial and scrub here. The spa is very clean and beautiful…read more Up front they offer you tea. The products are great. My skin felt soft afterwards and was glowing. They also offer massages, manicures, pedicures, lashes, and more. Will definitely be back.

Josefina is my ONLY wax specialist. I loyally will only go to her!! She's professional, friendly,…read moreaffordable. She always fits me in, I love that I can text her. She makes everyting so simple. I feel like Josefina is an old friend at this point :) Free parking in the back. I love when you find "your person" for pampering and I definitely found mine with Josefina

Josefina was so nice and my eyebrows look great! I would recommend to anyone who's looking for a…read morenew waxing place!

I went in for a hard gel manicure, and was extremely impressed with the quality of the service by…read moreOnalis specifically! Such a peaceful energy in the space.

contacted for appointment receptionist immediately wanted card number to book appointment I advised…read moreher i was 2 min and would wait there she said ok i arrived at location and she stated she still needed my card to hold in her system. stay away from this place at all cost major red flag!

So there are bathrooms. It's a small plaza but has parking in front. Not tons of parking but…read moreparking all the same. From the outside it does not look the best, but I promise you to give it a chance. Laura is lovely and perfect amount of talking. Very sweet and makes you feel right at home. There's good music playing and my service (Brazilian wax) was done quickly and efficiently. I have been to several other waxing places all over the Fort Lauderdale and Miami area, European wax center had me having to pay for someone else to re-wax because they literally missed 40% of waxing. It was ridiculous. And natura spa but after trying several estheticians there each one either left my scarred from the wax being too hot and ignoring my requests to cool it down, or they left behind many patches. And that is just to name a couple. Laura did a perfect job. Quick job with waxing and very low pain. Which I've learned means you have a good esthetician that knows your growth pattern. But she did a flawless job. Definitely recommend. A lovely experience. Best job I have yet to have done! I definitely recommend her.

Laura is the best of the best!! She is gentle, makes you feel so comfortable and idk how she does…read moreit but makes it less painful!! The vibe is immaculate, she is the one! If you need any waxing done, please don't think about it. You will not regret it and you will find yourself coming back for more!

I Use To Live In Orlando. I'm Originally From Miami Florida. I Started Sugaring Wax In Orlando, I…read moreLoved It! I Never Received A Regular Wax, I Started From Sugarings. It's A Game Changer! My Pain Tolerance Is High, But I Think Everyone Should Try It And See If They Like It. I Had A Baby Last Year And Haven't Sugared From 2 Years. Ms. Helen Is The Owner And Aesthetician. She's Gentle. Nice. Fast. And Understanding. She's Only Been Opened 1 Month Because She Has Her Own Shop Now But Has Years Of Experience. Also, Very Affordable! Brazilian, Underarms, And V Steam For $75, YOU CAN'T BEAT THAT! She's My Now Sugaring Go To And I Hope You All Go To Her As Well. 10 Out Of 10!

Helen is awesome. The sugar wax is light and more gentle than other kinds. She is calm, patient,…read moreprofessional and gentle. Go for it!

As soon as I walked in I was greeted by a kind smiling face. even as I was paying everyone up front…read morewas awesome. I went in for my very first wax so I was a bit anxious. but i had nothing to be concerned about.the young lady by the name of Nicki at the midtown location took very good care of me. She was very kind, professional,& she was very informative. i had a really good first experience and I would return because of it.

I have been going to European wax center for over a decade, so ofc I love it! this location is not…read moremy usual, but it was on the way between errands and thought I'd try it. called ahead, was told there was availability, walked in (after finding parking which is not easy to find here if you're not used to the area) and couldn't fit me in. bad i think the call center system needs some work, but overall not impressed with how this loca to on handled it. I'll keep going to my regular EWC :)

All went well always. They are most efficient setting up appointments and reminders and the staff…read moreis great, although I wish there were a few more English speakers. Very clean and pleasant and open surprisingly even on Sunday. Parking in La Fontana lot easy beasy.

I went in for a basic gel manicure just to clean up my nails and ended up really happy with the…read moreresults. It was a last-minute appointment, and they were still able to fit me in, which I really appreciated. Lesly took care of me, and I loved how particular she was about her work and making sure everything looked clean and polished. She did a nice job!

I got a facial and lash lift here recently. Sophia started with the facial which included a bit of…read morea massage around the neck and shoulders & reiki. I loved how glowy my face looked afterwards. This was my first time getting a lash lift and I love the results! I wish I had a before and after photo. There's no parking lot so park on the side streets off of biscayne in front of the houses.

Everything about the Hippy Glow experience was an ace for me. I don't typically pamper myself but…read moreas I get older I'm realizing the importance of maintaining my skin especially in Miami with all of the sun and pollutants. Sophia handled my facial and I don't actually know what magic she worked on me but there were hot cloths, soothing oils, a full array of scents, warm steam, and relaxing music that I never wanted to end. I mentioned the word experience because my entire being feels fantastic today. From the heated bed to the work she did on my shoulders and feet, to the hot rocks placed on various points over and under my body. I appreciate when someone takes such pride in their work and I could feel that with every touch. The location is convenient on South Beach right off Washington with a city garage (aka $1/hour) just a block away. The office is clean and comfortable and professional. I will absolutely be back and following Sophia's advice and tips on how to care for my skin in the meantime.

Oksana makes you feel secure, as she is confident in her profession. She is warm and explains the…read moredifferent processes clearly. I am a novice to facials and her patience and kindness was very much appreciated.

I love my facial it was very relaxing and I can tell it helped my skin. Customer service was great…read moreand the lady who owns and does all the service is very knowledgeable. If you call and she doesn't answer book through the website. I wish she had a place in TN' I recommend the facial!