We were at wits end with our 8 month old sheepadoodle Ozzie. 8 weeks of puppy training at another…read moreplace did nothing. Our dog was constantly pulling on the leash while walking, my wife's arm was always sore. We are amazed at the progress, we just completed a novice class. We now have a well behaved dog on walks and have the tools we need to correct any new issues. Thanks for saving our mutt from the pound, Eric !

Hate leaving bad reviews, but... this class isn't worth the money…read more In short: Too much talk much and not enough practice. Very little learned. In details: Eric tells a lot of stories and then runs out of time to let us run thru the exercise to make sure everyone got the concept. He isn't very friendly or approachable. Yells at people when they do it wrong, but doesn't say what they are doing wrong. The training room is large, but there are 10-12 dogs in there, so it feels very crowded. The acoustics in the large space is terrible, hard to understand what he is saying for normal people, never mind older people or those that English isn't their 1st language. Ridiculous late policy, claims you can't be 5 minutes late, yet he talks so much and repeats the same thing so many times, doesn't really matter when you come in. But sure, it's nice when everyone is there on time. Doesn't allow any dog interaction, as such people aren't able to chat either, so you end up standing there for nearly 1 hour listening to him, do a bit of practice and back out the door. For 10 weeks of class, very few commands are learned. Recall class was very weak, not a major emphasis as advertised. This might be a personal preference, but some people might want to know. The training feel fear based, or as he might say respect based, not a positive type of training. Physical corrections are harsh. All in all, too expensive, little practice, too little learned, Eric is too harsh with people and dogs.

I have a 14 month old miniature schnauzer who made it very difficult for me to allow people into my…read morehome, and to walk by people on our walks, as she is very people reactive. It was embarassing daily when she barked and lunged at people for no apparent reason. I had my first 2 hour lesson with Jason last night, and the difference I can see in my Teeka already has made me enjoy our walk this evening, instead of me feeling uneasy of her reactions towards people we pass on our walks. I would highly recommend Jason as he was able to assess my dog's unwanted bullying behaviour as "guarding me" in my house and in public. He showed me how to take control at home, and and on our walks. I look forward to our next 3 sessions and a calmer and socially graceful pup.

Jason is the puppy whisperer. It's as simple as that. He understands dogs and dogs understand him…read more My puppy is my first dog and I had no idea what I was doing. My fear of doing the wrong thing was affecting my dog and was making me an ineffective dog owner. Jason corrected my behaviour so that we could correct my puppy's behaviour. She's 6 months old right now and is a very relaxed and well adjusted pup. Nobody ever tells you just how much work having a puppy is and Jason put my mind at ease and gave me the confidence to take her out and not over react to situations because now I KNOW that she will come when called. With Jason's help I learned to enjoy my puppy and everything that comes with being a puppy. I realize that her puppyhood is short lived and I am enjoying every minute of it. Within my first meeting with Jason I learned the basics of what to do and what not to do, what dogs need in order to thrive, (and no, it's not just bones and love) and how to properly communicate with my dog to let her know what I want from her. Trust is key in a relationship with your pet and I wouldn't have learned that without Jason's help. No amount of reading puppy books or talking to other dog owners will give you the in depth knowledge and hands on experience that Jason will provide. If you're doing something wrong, Jason will tell you and understand that this is what's best for your pet. Mango and I both love Jason and would highly recommend him to any old or new pet owners. Thanks Jason, see you at the dog park!

This was a money grab experience -business wise. I called t learn if I could have my 11 month…read moreborder/poodle cross join the intermediate corse in training to learn some flyball, but the owner insisted I take the 1st puppy training course to make sure his recall was good - it already was. The day of the 1st class my car broke down. I emailed to discuss options but was told I could nit get a refund of any amount because she loses a seat she could have sold. Nor could I easily defer -she sad she'd call if she EVER had an opening but it would last minute because she did nt want to miss selling the spot. She suggested that I do anything I can to get there. I told her that would mean I would have to rent a car as I did not know how long the garage would have mine. This was met with zero any compassion. I missed that lesson, then rented a car $225 - cheapest I could get just to go to the 2nd lesson. Am at $800 for lessons now. With 1 march break holiday and a rained out day - I think 6 lessons cost $800 because Diane preferred I bust my bank to get to her lessons and to do so she fictionalized that her lessons are full. There were 2 other open spots the whole duration of the lessons. So she would not be helpful but more than that she decidedly caused further financial challenges for me knowing I also had garage expenses. From not having her address properly represented one ( I went to her old location - who knows when they moved - wasn't a recent move!!!! And her lessons provided nothing new. Better puppy lessons at the SPAC! She doesn't want to give your dog socialization unless you pay for it in special classes! A desire for your money at all turns and a lack of business//consumer ethics not providing some sort of solution that didn't just cost me more was too much to ask of her. Most businesses offer a contingency.... She said she does not. As a business woman her sole interest is money. She prefers to sell video access instead of real hands on training. If you join in you're a fool- better dog training from a cat. Goat the SPAC

These guys are fantastic! I've had several dogs here over the years and have never been less than…read more100% satisfied. As far as the reviewers that say they were treated badly, I have to think they were just being thin-skinned. They are say-it-like-it-is kind of people, and they want you to succeed. If you're being obtuse, they're going to do what they need to do to get through to you. Too bad you didn't work through it, your dog would have benefited!

Mike, Alison and the entire team at Grassroots K9 cannot receive enough recognition! Beyond the…read morebasic dog training needs, Mike and his team continuously set up there clients like myself for success above and beyond our basic training goals. With a strong, educated background and a terrific teaching style, they gave myself and my K9s the arsenal of knowledge we needed to navigate everyday life with high energy, working dogs. You won't be disappointed!

I have not had a puppy for a long time and I wound up with a cattle dog/Jack Russel mix. Not…read moreexactly easy fr training; however, this place is freaking AWESOME! The magic they work with pups is incredible. We have worked with Chris and he is magic. I have been to other dog training places, but this is the best, by far. No clickers, no gimmicks... Just learning to understand YOUR dog. I can't recommend this place enough! One of the perks is that, along with the lessons, there are puppy play times included in the fee. Our shy little miss is learning how to be friends with other dogs and e are learning how to keep her safe while out playing. Thank you Chris! You have made owning a puppy a less painful experience.

Super happy to have found a structured play group for my puppy, especially during the winter…read more Chantelle is also extremely helpful and professional when giving advice and pointers! Nothing but great things to say about this place!

Sue is very knowledgeable and patient. She ensures understanding of the concepts and has a way with…read moredogs that is wonderful. Highly recommend!

Sue charged us upfront and never showed up. 15 days later we asked for our money back and she said…read moreno because we signed a contract that says she does not need to provide services nor reimbursement. She gave us no reason. With a puppy and a toddler and saving all we can, getting $900 taken from us is very damaging and upsetting. We have text messages and receipts. She won't return our calls. She also deletes bad reviews. I am currently resolving this issue with google because I hope I can help someone to not go through this stressful situation. Read her contract even the fine prints! Do not pay upfront. Hope this helps someone.

We've taken our dogs here for the last several years. Dr. Rossborough is our regular vet but we've…read morebeen to see Dr. Bishop and Dr. Beck too. They're all very good at what they do. The entire staff is kind, helpful and compassionate. Recommended.

Original review, August 2019: This facility managed my cat's urgent and complicated condition…read moresuperbly, and detailed follow up was much appreciated by both the cat and me. Dr. Rockx is an remarkably insightful, talented & skilled, and caring professional we feel very fortunate to have met. Update: my cat is now healthy, active, and enjoying life as if he were never sick at all. When I look back at where he was a year ago, I am overcome with gratitude. Dr. Rockx's management of my cat and me saved his little furry life, and my heart from being terribly broken. I cannot thank this team enough.