I'm disappointed that I have to write this review, but I voiced my concerns with this salon and didn't get a sufficient resolution.
I had an appointment with Lisa on 6/23 at 5:30. I showed her the picture I was going for before we started. There were 3 obvious colors in hair of the model in the photo I showed Lisa which had a balayage flow from one color to the next.
When I showed her the photo that I wanted done she explained that to get that look we'd have to go the "longer" route because my hair was so long and thick. There was something in her response that caused me to say, "Uhoh you seem nervous". She said she wasn't. So I trusted her because she seemed to have a game plan. But that's all of her "process" she explained.
After 4 hours it was done and not even close to anything I asked for. The 2 colors that Lisa used do not flow into each other like balayage should. I can draw a straight line through the picture of my hair to show there is no natural blend like balayage should have. There's no blonde like I asked for.
I paid 260 (plus tip) for something that looks absolutely nothing like what I asked for... it's also concerning that it took four hours and I've had balayage done by other stylists elsewhere where it did not take so long.. (4 hours is not an exaggeration, I have text messages to my husband that state my appointment was approaching 9pm, and all of thr employees left before I was checked out and out of the chair).
I mainly wish that if Lisa wasn't able to execute what I asked for that she had just left me know at the beginning of the appt. I reached out to Emily, the owner of the salon, who basically passed the buck to Lisa the stylist because that's how the salon operates. Lisa reached out once. I responded, over a week ago, and haven't heard back regarding a resolution for an overpriced appt that is nothing like what I request. Services requested.. not rendered. Super unfortunate because the salon is so cute and I was hoping to find a place local that I could go to regularly but I don't feel comfortable sitting in Lisa's chair ever again.
If you are looking for balayage, this is not the place. read more