I have been going to this place for many years whenever we have a flat tire…read more In all instances, we can just drive up and they quickly took in the car and fixed the tire. They also have very very reasonable pricing. Highly highly recommend whenever you have a flat tire.

I got a flat and it was late on a Monday night and after getting turned down from Costco and…read moreWheelWorks closing early, I luckily found this spot open late. They were super friendly and quick to fix my flat tire. They didn't try to upsell me anything or make me wait. The owner was very cordial and I will come back here for any other basic tire services. Check them out!

Pulled in there a little after the opened, to get my tired checked out a young man by the name of…read moreJose helped me out. He got my tire checked out in seconds, come to find out my rim was cracked. The service was so good i had to walk back in there and ask him his name lol

America's Tire is a great family business that is trustworthy. We frequently choose this business…read morefor tires and appreciate the straightforward service and their sole focus on tires. It reminds me of other family run businesses like In and Out and Chick fil A where you're valued as a customer, the prices are always fair, and the quality & service stands out. First time at this Mountain View location for tire rotation and it was relatively quick as we had an appointment.

I've been to other America's Tires locations before, but this was the first time I actually booked…read morean appointment in advance for service at this particular branch. Since it was conveniently located near my workplace, I figured it would make things easier and save me some time. I brought my car in for a simple balance and rotation service--nothing major, just routine maintenance to keep everything running smoothly. It was a Friday evening, so I wasn't surprised to see that the garage was pretty crowded with cars. In the past, I've made the mistake of walking in without an appointment and ended up waiting for hours, so I've definitely learned my lesson. Scheduling ahead of time really makes a difference, especially going into the weekend when most people are trying to squeeze in last-minute car maintenance. The young gentleman who assisted me was friendly, professional, and welcoming from the start. He explained the process clearly and gave me an estimated wait time. Even though the shop was busy, the service only took about 45 minutes, which was actually faster than what they initially predicted. I appreciated that they managed their time well and stayed efficient despite how packed the garage was. Overall, I had a great experience. The convenience of the location, the courteous customer service, and the quicker-than-expected turnaround time made the visit smooth and stress-free. I really appreciated the service and will definitely consider coming back to this location again in the future.

I had a great experience at America's Tire on El Camino Real in Palo Alto. I initially went in for…read morea new tire and was helped by Brian, who was extremely professional, knowledgeable, and helpful. He really took the time to explain my options and made the process easy to understand. During the visit, I realized my tires were still under warranty through Sam's Club. I ended up canceling my service at America's Tire, and they refunded me without any issues. What really stood out was Brian's attitude. There were no hard feelings at all. He told me his offer would still stand if I decided to come back and remained just as professional and pleasant throughout the entire interaction. After driving to Sam's Club, I found their prices slightly more affordable due to the warranty, but the difference wasn't significant. Ultimately, I decided to come back to America's Tire purely because of the outstanding customer service. Brian made such a positive impression that it outweighed the small price difference. I even had the option of going to Costco or Sam's Club, but I chose America's Tire because of how well I was treated. When I went back Brian was not available but Alejandro helped me out with the same level of professionalism. They replaced all four tires in less than 30 minutes, and the pricing was very comparable to Costco and Sam's Club. I literally came back because of the customer service alone. If you're looking for a new set of tires and value professionalism and great service, I highly recommend checking out America's Tire on El Camino Real in Palo Alto.

It's been a while since I stopped by, but I wanted to write a review to support this business…read morebecause they are truly top-tier. ACE Tire is the definition of a great local family business. They are experts at alignments and can source just about any tire you're looking for. The best part? No pressure. They don't try to upsell you on repairs or parts you don't actually need. You can tell they actually care about people, not just profits. I've watched them help customers by selling a single used tire when that person couldn't afford or didn't need a full new set. That level of honesty and flexibility is hard to find. Whether you need a full set of specialized tires or just an honest alignment, support these guys. They earned this 5-star review a long time ago.

4 brand New tires, for Honda Pilot. Sam and his team are super dependable, will give you a clear…read morediagnosis, fix a problem if it is fixable and safe and help you save an expense. Offer alternative choices of tires depending on your driving profile and need. Excellent service and I would go back again. Thanks !

This review is for the staff member (Stas), he was super fast and helpful. I needed and alignment…read moreand the quote was affordable-- gave me 2 options; a one time alignment or a yearly alignment. I own a jeep so I went with yearly. The alignment was done in about 2 hours, I was a walk in so that's understandable. I will say, give these guys grace. They seem to have a sucky manager who leaves them hanging with responsibilities of dealing with clients who were told one info from MANAGER and once they get there he's nowhere to be found. Reminder these guys are human and are there doing their best. Thanks team.

Ever wonder if the technicians actually perform the complimentary checks/inspection on the work…read moreorder form thinking you don't know anything about cars and then when you question the tech, he tries to give you some B.S. explanation. DISHONEST techs here! Never bringing my car here ever again!!!

They did a good job at a fair price. Everything done in a timely manner. Changed my brake pads…read morealso during the same visit.

The Best tire guy! Has done Work on my Camry and my boyfriend's Lexus more than once from tired to…read morebreaks and alignmens. Has definitely has the best pricing we've found.

1 Star - Wheel Works Performed Unsafe, Dishonest, and Completely Unacceptable Work…read more I am writing this review to get the direct attention of Wheel Works management, because what I discovered after my recent service is absolutely unacceptable and raises serious concerns about safety, honesty, and the quality of work being done here. After being told several front-end components were replaced, a follow-up inspection revealed the exact opposite: Outer front tie rods showed heavy oxidized residue, clear evidence they were not replaced as claimed. Inner tie rod on the driver side is absolutely NOT new--the condition makes it obvious no replacement occurred. Front boots were extremely loose and worn, and the passenger-side boot had completely failed/disconnected, which could easily cause damage to the rack & pinion assembly if left like this. Instead of using proper metal clamps, the shop used zip ties to attach the front passenger-side boot--an unprofessional and unsafe shortcut for a critical steering component. There were abnormal and excessive grease leaks and residue all around the assembly, indicating careless or incomplete work. Several suspension components showed premature wear and oxidation, again contradicting the claim that new parts were installed. To make matters worse, unreliable, cheap aftermarket parts were used instead of OEM parts, despite the cost and expectations of proper-quality repairs. The fact that I was charged for work that appears not to have been done--and in some cases done incorrectly or dangerously--makes this experience even worse. Not only was the service unprofessional, but it also put my vehicle's safety at risk. I strongly advise others to avoid this location. I will not be returning, and I am escalating this matter further. Management needs to take a serious look at the quality control and integrity of the technicians at this shop.

Props to Oscar and the staff for installing 4 new tires. I did not have an appointment the…read moreSaturday I dropped by. Even without one, I only had to wait an hour or so for the job to be completed. A bonus was that my purchase came with a Firestone promotion. Thanks all!

Purchased my tires here and got them installed within 90 minutes as quoted. Made my tire…read morereplacements appointment online, everything went smoothly. Unsure how long tire replacements typically take but I was happy that they didn't go over the 90 minutes quoted. Very nice and patient service from the technicians here. Appreciate the similar friendly service like other Costco departments.

We visited 3 other car/tire places before we went to the Mountain View Costco. 2 of the three…read morenoted there was something wrong with one of the tires (one said a dent) as to why they couldn't balance the tires properly. So we decided to purchase 2 new tires from Costco. Tires for EVs can be slightly different from gasoline cars; we have a 2023 Ioniq5 from Hyundai. When I went to the Mountain View place to have the tires put on, i told the guys to look at the dent, and the balancing weights, to try and understand why the tires couldn't be balanced. Jose Haro worked on our car. He looked the tires over, and suspected a problem with the road-noise-dampening insulating pad that goes inside EV tires. And he found exactly that! He replaced the foam pad and asked me to try out the car on the freeway - without any new tires. I did so, and the terrible vibration (at high speeds) was gone! The tires were balanced; he noticed no dent. He said Costco will not charge for the new tires we had ordered (they kept them). We paid only for his work and the new insulating pad. Thank you Jose! We appreciate your detective work!

I had a severe vibration issue at high speeds with my car. Other shops could not find the problem…read morebut Joe and his team were able to figure out that the expensive EV rated Michelin tires on my EV suffered from acoustic foam that had delaminated on the inside of the tires. I highly recommend this place for anything to do with tire mounting, balancing and front end alignment. They do fantastic work!

I'd heard great things about this ship throughout the years and finally went to them when I…read moreupgraded my suspension components. My suspension has adjustability built in and I was assured that they would use that as using shims isn't as reliable. Today I found that they did use shims as it's more convenient. This is in addition to getting my car returned with damage to my dash to which I was never responded to.

I was stuck at burrito factory with a flat and JD came out within an hour to fix my tire. It was…read moresuper affordable and way less stressful than waiting for a tow truck! Would definitely recommend to anyone in a jam and I now have him on speed dial in case of another flat! Thanks JD you're the best!!

My Telsa Model 3 tire ran flat while coming home. I contacted them and they contacted me right…read moreaway, answered all the questions and set up an appointment the next day. Next day comes they came at the time they said, install was a little over an hour for all 4 tires. Price was great service was top notch. Would Highly recommend this place.