Thanks for making this experience as simple as possible. My daughter Gabrielle picked up her…read moregrandpa's ( Author Ikola) ashes last Sunday and it was a tough day. My mother couldn't do it this has been so difficult especially being so unexpected. We are grateful. God bless the staff.

We had our stepdad's services here this past weekend. From the 1st appointment to the services the…read moreentire staff was amazing! Our mom didn't have to do anything but show up. We are thankful to the staff. Thank you for hosting our Pop's services.

I recently lost my father, and Darling and Fischer did a wonderful job helping me out. Elliot…read moreFranks was so easy to work with and made the process it very easy. Thank you The Joseph Family

My bf's mom has been a resident of Campbell since 1970 and made arrangements in advance to be…read morecremated here. My bf still had so much to deal with after she passed on 1/27/25 sadly. Stephanie was efficient in handling the communication via email and we flew in and let her in person today to pick up the death certificates. I'll write more after the memorial service later this week. They definitely encourage using the chapel for 200 guests and it's fairly expensive but hey, what a great business this is since everyone has to deal with the death of a loved one. It's definitely a low key hustle which I totally respect. It's extremely overwhelming when you are dealing with grief but it has to be done so let the experts here help you through it. They seem to really care and are very sympathetic!

Selecting a funeral home was not something that I had given any thought to until the need arose in…read morea very urgent way. I found myself in a crisis situation where the sheriffs department told me to call a mortuary to come take care of a relative. It was a weekend and I had absolutely no idea how to proceed. I got out my phone and did a search for the closest mortuary and Alameda popped up. I gave them a call and explained my situation and the wonderful woman who answered my call walked me through exactly what the next steps were. I didn't get her name, but she was absolutely fantastic to work with in a very difficult situation. A few hours later, the right folks arrived and took care of the situation. The following Monday first thing in the morning we went to the funeral home and met with Paul. Paul was right out of central casting for somebody to guide us through what would happen over the next two weeks. Paul spent about an hour and a half with us that morning walking us through all of the things we needed to make decisions about and next steps. He was absolutely fantastic to work with and I can't possibly imagine how that very difficult experience could have been any better than to have been guided by Paul. I hope that if I ever find myself in this situation in the future, I can find Paul or somebody exactly like him. For the funeral itself, Michael was our funeral director and again we could not have asked for a better person to be in charge. Michael knew exactly what to do intuitively and working with him at the cemetery was absolutely fantastic. I really can't recommend Alameda Family any higher. Everything was taken care of in a perfect way.

Everyone that me and my family has talked to has been super lovely and understand except for…read moreRubeena. Her attitude over the phone and emails were inconsiderate. She had no patience and was rushing us for information. We never had a consultation with her but when we arrived, she said "so did you guys bring the stuff?" and was completely rude. I would recommend this place to everyone however not to speak or interact with Rubeena. You are workin with people who are going through one of the worst moments in their lives. Have some decency as planning a funeral is stressful enough.

Daniel, the funeral director at Lima & Campagna, was truly a blessing to our family during one of…read morethe most difficult, life-altering moments of our lives. When my father passed away at home, surrounded by his loved ones, Daniel came to retrieve him with such professionalism, compassion, and respect. He was incredibly gentle and cared for my dad's body as though he were still alive. He patiently waited while every member of our family had the opportunity to say their final goodbyes before gently and respectfully taking my father into his care. One small gesture that meant so much to us was that Daniel asked what my father's favorite music was so he could play it for him during the drive back to Lima & Campagna. That level of thoughtfulness and care is something our family will never forget. Daniel was also incredibly accommodating, offering helpful advice about services and providing kind, supportive words to our family as we grieved. Daniel's experience really shows through the way that he handles the business side of death; all paperwork was organized and well prepared. As devastating as losing a parent is, I feel so much more at peace knowing that my dad was treated with such dignity, gentleness, and care. Thank you, Daniel, for taking such wonderful care of my father and for showing our family so much compassion during an incredibly heartbreaking time. We will never forget your kindness.

Joe the funeral director was kind and easy to communicate with. He answered my questions quickly,…read moreprovided a clear and detailed quote, and gave us important information about the process and requirements for international repatriation of remains. I contacted many funeral homes, and Joe was incredibly responsive and able to provide the soonest funeral service at an affordable cost compared to other locations. Although we ultimately did not use their services, I appreciate his professionalism and compassion during this difficult time. We highly recommend reaching out to Joe at Lima Sunnyvale if you are looking for a funeral home.

My mother passed away two weeks ago, and today I went to bring her home. Unfortunately, what should…read morehave been one of the most meaningful and compassionate moments of my life became one of the most upsetting. We specifically upgraded and paid for a "gold/bronze" boxed urn to bring my mom home in. Instead, after getting home and unwrapping everything with my family, I discovered that her ashes had been placed in a plain plastic container. Because everything was wrapped when it was handed to me, I had no reason to believe anything was wrong. This isn't something most people have experience with, and in that emotional moment I trusted that everything had been prepared correctly. What was equally disappointing was the complete lack of empathy during the pickup. I was simply handed my mother's remains with little acknowledgment of the significance of the moment. There was no effort to verify the contents with me or ensure that everything matched what had been arranged. I have spent the last 20 years caring for my mother, and I also work in healthcare. I understand that people in this profession deal with death and grief every day. However, for families, this is not routine--this is one of the hardest days of our lives. Compassion, attention to detail, and respect matter immensely. The only positive experience I had was with the woman who originally helped my mother make her arrangements about a year before she passed. She was kind, thoughtful, and compassionate. Unfortunately, the care we received afterward did not reflect that same level of professionalism. This was one of the most painful experiences of my life, and the mistakes and lack of compassion only added to our grief. Based on my experience, I cannot recommend this business. After discovering the mistake, I immediately contacted the business and am currently waiting for a return call. I sincerely hope they take responsibility for what happened and make this right. I will update my review based on how they choose to address this situation.

I stopped by this Santa Clara location to see what services they offered and gather information for…read moreupcoming needs. The store is in a tiny center on a corner with a couple other businesses. Very small parking lot that has one driveway entrance that dead ends (meaning the kind of parking lot where you'd have to back out of you can't turn yourself around to drive out head first). Fortunately, the parking lot was practically empty when I arrived late afternoon within an hour of their closing. The lady at the store was very helpful and understanding. She told me that since the body would be collected at El Camino Hospital, she recommended that I contact their Mountain View location on Castro St, due to proximity to the hospital. She gave me a helpful informational checklist. And she told me more about their process and pricing. This location has a small show room with full size caskets; the Mountain View location is smaller than this, and only has "sample" size display examples mounted on a wall.

The day before the service they told my family they didn't have the casket we ordered…read more Additionally while driving my mother to her memorial, they hit a curb while pulling up to the church.

We went to explore possibilities for ourselves as we get older and need to make a plan. The…read moreconsultant was very articulate and guided us thru several Options that seemed to make sense. We left with homework to complete and we need to bring back the information . I personally found it fascinating and constructive.. seems as if the sooner you get this done, the better for our survivors. It simplifies their lives. I never saw it as clear.. I would advice all to get this thing done for everybody's peace of mind

Lima Family has been in the business for as long as I can remember…read more They offer full service, from viewings to in house memorial services as well as catering, and they even have a hall that you can use for your reception. They offer grief counseling, police escort, work with local caterers, they work with local cemeteries and will make the appointments for you, and they will even get needed death certificates. Basically they work with you through the whole process in a most difficult time. Our coordinators name is Margarita. I can't say enough about her!! She took almost all my phone calls immediately and responded to my text right away even on her days off. Margarita made a slide show for me and then because of time constraints on my end, she redid it for me at no extra cost. All the people that I spoke with there were all very helpful and I did not experience any resistance from them when I was asking for special favors. I would not hesitate to use them again. Thank you Lima family for making this difficult time a little more bearable. :-)

Too many things to list regarding staff who made accusations against family members (who says that…read moreto a grieving person???!!). Issues with flowers that were taken as there were no tags on the flowers. The saddle spray was not on the casket and one family member said the priest started earlier than stated time and again staff reported that there were no family members present to talk to prior to the service. The services requested were not honored. Frankly, I would not entrust a loved one to this mortuary. So much more regarding the burial and an error but they blamed the cemetery!!! The final blow was when there was an apology it was "I'm sorry you feel this way." The public guardian who should have planned this service pawned it off on a family member who lived out of state. Everything was generic and non caring. Take your loved ones somewhere else for their mortuary needs.

On behalf of Tracey, Allison, Jade and all the children / children-in-law, we want to thank Todd…read moreand crew at Bay Area Mortuary Services for helping to make our service for Mom a memorable one. Losing our mom was devastating, but Todd's great assistance kept everything running smoothly from beginning to end. The facility was very clean and well-maintained. The main chapel and a smaller kitchen/banquet area were spacious. Parking is available both onsite and on the street. We highly recommend Bay Area Mortuary. Thanks again!

We recently had funeral service done for my uncle at BA in Feb'2026. The funeral counselor Lisa…read moreLugo was very helpful, experienced, knowledgeable, and she made the entire process went thru so smoothly with care and understanding. I highly recommend Lisa and the Bay Area Mortuary Services. Thank You Lisa, from Sonny and the Ta's family