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    Gonzalez Bertha DO

    2.0 (19 reviews)

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    1 year ago

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    3 years ago

    Places sucks. Period. The front desk is terrible. There really isn't much else to say except for find a different doctor

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    Edwin Yau, MD -  iCare MD Group

    Edwin Yau, MD - iCare MD Group

    4.2(61 reviews)
    3.1 mi

    I've been coming to see Dr. Edwin Yau for the past 4 years. This is a very busy place, so be…read moreprepared to spend more time than you expect in the waiting room, even with an appointment. Dr. Yau has a kind, compassionate, and gentle manner and I am always pleasantly surprised when he takes a genuine interest in my life, what I've been up to, etc. answers all my questions, and doesn't rush with anything. (Which explains why nobody gets their appointment on time. :) ) I also appreciate the other staff. One time I had painful 2nd degree burns from an accident; couldn't really go anywhere, and one of the nurse practitioners "held my hand" through text messages, advising me on wound care at home. The same thing happened another time when I had an infected spider bite. My only minor complaint is how busy they are and sometimes phone calls are not returned, or questions take an extra phone call to be addressed.

    This office needs serious improvement in how it handles disability paperwork and patient…read morecommunication. My mother (an inpatient RN) was evaluated here for joint issues and was placed on two months of medical leave by her provider. However, when we requested completion of the SDI (DE 2501 Part B) form, the office refused and told us she needed to attend physical therapy first. We followed that instruction, only to have the physical therapy office clarify that they do not complete SDI certification--this must be done by the treating medical provider. When we returned, the front desk then insisted she would not qualify for disability, which is not their role to determine. Eligibility is decided by the California Employment Development Department, not administrative staff. This resulted in unnecessary delays, multiple visits, and completely avoidable confusion during a time-sensitive situation. More concerning is the lack of consistency--placing a patient on medical leave while simultaneously refusing to complete the required documentation does not make sense. Patients should not be sent back and forth or given incorrect information. If the office chooses not to complete disability forms, that policy should be clearly communicated upfront rather than shifting responsibility and providing misleading guidance. Just to be fair, the first NP encounter my mom had was pleasant and professional. But the administrative handling was disorganized and unprofessional. This process needs to be addressed.

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    Edwin Yau, MD -  iCare MD Group
    Edwin Yau, MD -  iCare MD Group
    Edwin Yau, MD -  iCare MD Group

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    Shinobu Luisa Kaneko, MD - Dr. Shinobu Kaneko M.D. Thank you for choosing us as your Family Doctor!

    Shinobu Luisa Kaneko, MD

    2.8(14 reviews)
    2.0 mi

    I love Dr. Kaneko. Even though she's all the way in Montebello, it's still very much worth the…read moredrive. I've done several Genova diagnostics tests through her office. The Nutri Eval and GI tests were especially eye opening and gave me a comprehensive look at my health that I would have never been able to get from the basic, standard blood tests (cholesterol, iron levels, etc) in a regular doctor's office. These tests have helped me change the way I eat and have helped me transform my health. The wait can sometimes be a bit long, but she really does take her time with you. She's down to earth and takes a balanced approach to medicine.

    I literally never write bad reviews, EVER. I have never felt so unheard and disrespected in my life…read moreby a Healthcare professional. This has nothing to do with Doctor Kaneko, I have never even seen her. And the PA Maria was incredible, she's the one I saw the first time I went to the office. Today I had a telehealth appointment, I thought with Maria, but it was instead with James Miyasaki. Do not ever see this PA if you actually want to feel heard or seen! I've never had a doctor ask me questions about symptoms or whatever it may be, and then I'm answering and while I'm answering, he keeps saying mmhm, mhmm, yea... like I literally could not even finish a sentence or actually express what was going on with me because he clearly wasn't listening, and he kept talking over me. Then he wanted to refer me to a specialist that had nothing to do with what I was talking to him about, and then when I asked why he's recommending that particular kind of specialty, instead of explaining himself, he just brushed it off and said OK never mind I'll give you the other referrals that you asked for. I'm only assuming because he wasn't listening to me and didn't even know what I was talking about, and then realized that that was not the specialist that I needed. Then he didn't even go over my labs, which was the main point of that telehealth appointment. Then I spoke to the front desk which they were very dismissive as well, which is very weird because the first time I went there they were very friendly and very nice. Obviously the doctor did not like me for whatever reason and must've said something to them, because they were not supportive of me when they got back on the line. After talking to them, they put the PA back on the phone to go over my lab results. Mind you I already had my lab reports so I saw all the numbers. I wanted to have the numbers explained to me and what I can do to improve my labs. Instead, he just talked about the numbers and what was out of range, what was in range, and then when I proceeded to ask him if those are things I need to be worried about? Or how do I fix them? He laughed and then said I already explained that ma'am. Then I told him no you didn't, you just told me numbers and I want to understand how to fix them. I did not even get that entire sentence out before He told me to hold on and put me on hold back to the front desk. And yes, I did raise my voice and I said excuse me sir you're not even listening, so yes I did raise my voice, but I didn't know what else to do because he literally was not listening to what I was asking. I cried so hard because that was so incredibly rude, he didn't even care to help me with anything, and then when the staff got back on the line and literally did not help me or care about my feelings at all in the situation I just got his name and hung up and just cried my eyes out. It's Healthcare professionals like this of why people don't go to the doctor because they don't feel seen or heard or feel like they can be helped. This PA needs a Real wake up call into fix his bedside manners. I don't even understand why he would be a healthcare professional if you don't care to help people, or even listen to people. And as for the front staff, woman to woman I thought that she would be more understanding and help me, or at least make me feel understood or heard, but she basically dismissed me and made me feel like I was the problem. I am so incredibly distraught.

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    Shinobu Luisa Kaneko, MD - Dated waiting room

    Dated waiting room

    Shinobu Luisa Kaneko, MD - The front door

    The front door

    Shinobu Luisa Kaneko, MD

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    Sunny Wong, DO

    Sunny Wong, DO

    3.7(10 reviews)
    3.0 mi

    Dr. Wong has always been our family primary MD for the last 20+ years. He is very knowledgeable,…read morededicated to his profession, hardworking and compassionate. He is always on top of ordering diagnostics for your condition,medications and explains your plan of care.He would work till late hours just to accommodate your needs. He is a listener,with good sense of humor every now and then, but most of all, he treats you as a family. I have recommended him to several co workers and everyone loved him. We are blessed and grateful to have him for all this time...Thank you Dr. Wong!!!

    I finally had an experience bad enough that gives me the urge to leave a review since the existence…read moreof Yelp. I called this office in November to make an appointment as a new patient because they are the primary care doctor assigned to me on my medical plan. The earliest available appointment was a month out! And finally, after having patiently waited for a month, I checked in to my appointment and was told by front desk that they didn't take my insurance anymore! If anyone bothered to verify my info when I initially called, I would've easily called the insurance company and change the doctor and likely to get an earlier date. For a medical professional whose primary duty is to care and treat the ill, this level of careless and disregard to a patient's needs is angering to say the least! I'm glad I don't have a serious illness because otherwise I would been dead!

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    Sunny Wong, DO - Temporary hours

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    Gonzalez Bertha DO - physicians - Updated June 2026

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