Has acess to a tow truck - with reasonable rates…read more Prompt with call backs. Accurate with diagnostic skillset.

This place is FANTASTIC! My daughter and I had just returned from a 18 hour day of travel to a…read moreflat tire at O'Hare and we live in Wisconsin. It was almost 5:00 on a Friday. The first place I called (less than a mile away) would charge $150 to put our spare on. Via the reviews we call Castro Auto who said they could help us. Not only did they help us well past 5:00 on a Friday - they charged a reason price, checked the rest of our tires and filled up the spare (it was flat too!). We are SOOOOOO thankful and wish we could do more to tell you how wonderful Castro Automotive is!!

Ripped me off for 700 dollars.Didn't repair and stole my catalytic converter.Didn't have the money…read moreat the time to take to court.Every time i drive by,my blood boils.Stay away if you want to keep your money.

Was a bystander (read: butt in passenger seat) as this occurred:…read more Passed by this place on the way to an appointment. They have a sign outside that says $18.95 for an oil change*. *= most cars. A Buick is apparently not most cars. Final bill was over $40 for an oil change only. Confused & wandered into the lobby. Asking why the bill was higher resulted in getting condescending remarks and a thorough yelling. Ok. Pay to get the eff out. Oil change light still lighting up the dashboard despite paying 2x the quoted price. Got yelled at for not having the car manual and was asked to come back 5 hours later during the shift change to have someone else look at it. NOPED outta there. After the appointment, went to the usual family mechanic that fixed the dash (on the house) in a couple of minutes. Apparently they'd done the previous oil change for only $20. Hmm. As a bystander I've learned: 1. Stick to places you trust, it's worth the wait. 2. This place charged 2x the quoted price, yelled instead of calmly explaining (maybe the energy needed to yell warrants the extra cost?), and couldn't fix a simple dash. Tl;dr: NOOOOOOOOOOOOOOOOOOOOOOOO

I could not recommend Joe and his team highly enough! After "failing" my emissions test, I called…read moreJoe in a panic and he told me to come on in. In a matter of minutes he addressed and fixed the problem. He was so friendly, experienced and professional. If I run into any car troubles, Formula Automotive will be my first stop, no questions asked! Thank you so much Joe!

Joe and his crew were very helpful, trustworthy and personable. They repaired my car for a good…read moreprice, so that I could pass the emissions test. I will definitely go back!

I called as soon as the open. They picked up the phone and helped me get a price estimate over the…read morephone. I got off work late but they closed at 6:00pm! I arrived at 5:30 and they were able to get me in. They checked my oil levels and changed my oil on spot and fixed my broken muffler pipe. My car was so loud I couldn't stand driving it around for another day! I'm happy they're were able to get me in right away and for a great price too! Highly recommend

hola Soy Daniel. No recomiendo a este taller son deshonestos, me instalaron una transmicion en mi…read morecamioneta de trabajo, Leo me dio garantia de 6 meses y dijo que estaba en buenas condiciones, solo duro 3 meses y la transmicion volvio a fallar, fui de regreso y me dice que la ytansmicion de danõ por culpa nuestra sabiendo que la camionesta solo se usa no mas de 10 millas por semana, osea que solm se uso por 160 millas y ya no sirvio, fui a ver las partes y nunca le hiso nada desde un principio. FUE DESHONESTO Y UN ROBO LO QUE HIZO. Mantenganse lejos de ese taller

The car wash was great along with the drying of the car. The problem that I have is their vacuum…read moresystem is horrible. It barely picks up a loose piece of paper or dust. The only had two or three operational. It was hard to tell because cars were parked in the spot for the vacuum, and nobody was in the car. Car wash good enough vacuum system zero.

Rude and horrible customer service. This is America!…read more The guy yelled, neutral, No break please!! There was no greeting or kindness. I would never return here. Busy Bee in Hoffman Estates is much better! In the early morning it's a a dollar carwash!

I've went to Eric a couple times for my Lexus GS 350. Every single time he's done a great job with…read moremy repairs, Axle, check engine covers, exhaust work. He offers a very fair price compared to other mechanics when I've reached out for quotes. I feel content and confident that I get treated with respect and I can confirm he's honest about how much parts and labor are. Don't hesitate to get your car repaired here.

** Detailed Review**…read more Hello everyone, I had just got around to be able to write a review for Auto Plus of Chicago. I will write a detailed review of my personal experience with them. I have a 12' Lexus IS250 and I was involved in an accident where my front and rear bumper needed to be replaced. I was looking for many local shops that had fair pricing and good reviews, reviews always go a long way. I found Auto Plus of Chicago with 4+/5 stars. I had spoke to the owner, Sam, about pricing. He gave me a very reasonable price for paint+install. I had ordered the front and rear bumpers on my own, I just needed the shop to paint+prime and install them for me. 04/06/2021- This was the first day that I came in to drop my car off to the shop. At first glance this shop looked very unprofessional, it looked like no one even worked here, not a single worker to be found, except the janitor. I walked around and found one of the workers in the office. I told him what I needed done and that I spoke to Sam. I left the bumpers there for them to paint and they said they would contact me when they are ready to be installed. Sounded good to me. 04/06/2021- I was told the bumpers were done and to leave the car at the shop for installation, which was fine with me, shouldn't take long at all. I was told that their painter broke their back and it would take longer than usual, I understand accidents happen so that was fine. 04/17/2021- I was told the car was ready. I came into the shop to notice the paint color was off and there were smudge marks everywhere. My car is nebula gray, while the front and rear bumper were painted like a light blue shade. I said I'm not taking it and to fix this and let me know when it's ready. 05/06/2021- I was finally told the car was finished this time and I came into the shop, this time the paint was matched fairly accurate and weren't many smudge marks which looked fine to me. The funny thing is they got this paint from Sherwin-Williams, which was right across their shop... I thought I would had a smooth and easy process with this shop, but of course with my luck right when I came in to make a deal with them is when these new workers bought the shop. Previous owners seemed to care much more about customers and provided quality service. Overall, this shop is VERY unprofessional and no one seems to CARE about any customer satisfaction. If you actually want some decent customer service the only person I recommend talking to is SAM, absolutely no one else at that shop has any idea what they are doing and they are very unprofessional. It took EXACTLY 1 month for me to get my car just to get the FRONT and REAR bumper painted and installed. A job like this should take a WEEK at most, realistically a couple days. I had to come in THREE separate times to look at the car just to even see if it was right. The first and second time were absolutely ridiculous and I would feel embarrassed to even offer a customer a vehicle looking like the way mine did. At-least the third time they got it right, there were a few minor fixes, but at that point I just needed my car back. BEWARE IF YOU CONSIDER COMING TO THIS SHOP

The car was in a horrific state after being flooded during the storm…read more The customer service was just excellent. I had my car detailed after flooding from a recent storm. The job was not perfect but they did a good job with cleaning for the pricey detailing they charged me. The water continued flowing in even after the detailing. Pretty much everything was moved around and not put back in place. The steering wheel, the cup holder, the rearview mirrors. Initially when I turned my car on I got an red screen of death, but fortunately, after I adjusted the steering wheel back in position, it cleared off and got back to normal. My driving glasses disappeared, some items were broken in the process of cleaning. They threw away my wet towels that I was using to clean out the water and some other items which I wasn't too pleased with. It could have been put in a plastic bag instead of taking the liberty to throw away. The garage wasn't exactly near me in the 60626 neighborhood which was a hassle to get to and back. Many of the causes were obviously from the water flooding. Either way, it was cleaned enough to at least get me dried out from the flooding. In the long run I've been happy to be in a clean car.

I brought my 2018 Volkswagen Passat here after an intermittent EPC light came on. I trusted Mike to…read moredo a simple diagnostic scan, and to check my brakes. What I got was something different than what I was told. This was an attempt to scam me with unauthorized repairs. During the first call from Mike, he claimed it was a fuel injector harness. During the second call, he asked me to look at the email he sent me. He did not verbalize to me what was inspected and what he needs to do. I am to be asked before any repairs are made. I was called "sweetie" by Mike a number of times, a no-no in a male dominated industry. He gave conflicting stories about the battery not working, even though I drove the car in and had no prior issues, and told me he had to replace the battery. I debated with Mike about that because that was not true. He did not discuss the fuel injector harness, after that. The invoice stated that the battery was changed, the car was test-driven, and the issue was resolved, seemingly, along with other repairs that he claimed verbally and on the invoice were completed. He claimed he changed a bulb for the left lower beam that I had not asked him to check or replace. Mike said he thought I was a "nice lady" and decreased my bill. He said they put on the invoice that the repairs are made even though they haven't done the work. I confronted him over the phone demanding that he NOT do any more repairs on my car after figuring out what was going on. His stories conflicted again when he said he did not do any work on the car and denied what he told me from our second conversation. He asked me to pick up my car and said he did not want my money, after I told him that I would only be charged for the diagnostic fee, everything else he did was on him. Mike thought I was an easy target. He told me the car would be finished the following Monday because he attempted to get me to agree for him to do the work by showing me the invoice that says the work was completed, without telling me what he inspected and what he needed to do. He did not verbalize what the diagnostic results were or tell me about my back brakes. The invoice was his so-called legal stance to say I gave permission. The diagnostics and what needs to be done should have been on the invoice, not that the repairs were made so he could actually do them later, which is why he decreased the bill for the repairs. I have both copies. Had I not said anything, he would have made the repairs, but the EPC light was not discussed. After leaving the shop, the EPC light returned, so he was only going to make repairs for other things I did not consent to and charge me without repairing the fuel injector harness he claimed was the issue. The codes were cleared, and I found that out by taking my vehicle to a reputable auto repair shop the same day who did not charge for a diagnostic fee and disclosed that the codes were cleared. I have to continue to drive the car until the EPC light returns for them to clearly diagnose the problem. I left a voicemail at the shop and emailed the manager, Shadi Qawaati and did not receive a call back or a response to my email. I cannot make this up and I do not have to lie. This was a scam because I am of the opposite sex. Thank you Gateway for allowing me to see the hidden craftiness of shady men who operate in this industry against innocent people, especially women. I researched the issues with my vehicle and that is why I was able to spot this as a scam. Women beware.

Every time I call, I get a number, then the number goes up, then when you pick it they add in…read moresomething and they never tell you labor costs that they throw in at the end. I would stay away.

Worst Mechanic ever Not only did He promise He would fix My…read moreTruck in a timely manner a week later nothing then when I came back to see what was the issue He said He no longer wanted to fix it. Paid almost $250 for testing. No work done buys parts without telling You!!!! He told Me if I wrote a bad review on Him He would do the same for My Company. Also Tony the Guy You Hear so Much about is No longer the owner. Joe is Beware