10 stars recommendation for Mango Weddings! I contacted Anastasia after I was Bamboozled by another…read morewedding planner company 3 months prior to my wedding. Anastasia was so professional and helpful in ensuring I re-gained confidence in the industry and all her vendors. She followed up with all the vendors I had and the ones I I thought I had.... on the final week we even got last minute rain forecasting. She quickly built a plan B for my day and I couldn't have been happier. Weddings in general are stressful but in the end my husband and I were so happy with their work. These ladies are so professional and great gals to work with! Highly recommend!!!

I highly recommend this team of perfect planners for your wedding! They are extremely professional…read more It can be scary to plan a destination wedding but having the Mango girls, Anna and Anastacia as your planners, you will have absolutely nothing to worry about. I am blown away how magical my wedding was and I owe it ALL to Ana and Ann!!!! It was the wedding of my dreams. From beginning to end! My husband and I were beyond pleased. Words will never be able to express how grateful I am. I am just still amazed by the services Mango Weddings provided! Even after my wedding, they are still helping me organize my wedding photos and providing exceptional service. They helped me find the most beautiful location. We viewed many places. They treated me like family. They treated me so well. I can't tell you how many emails I sent them throughout the entire process and they responded so swiftly each and every time. I met with another planner from a hotel and they were stuffy and it didn't feel right. Once I met with them, I knew it was the right fit. They truly care about your happiness and work tirelessly to achieve that. I ended up choosing the first place we viewed. The most gorgeous beach in all of Tulum. They also helped me find the most amazing photographer! We had a caricature artist, Photo Booth, videographer, 2 photographers, live music and great dj. They also arrange transportation. I had them for my rehearsal dinner as well which also went smoothly! I didn't worry about anything. I strongly recommend them to any bride wanting to get married in the Riviera Maya. I suggest you do the full planning package. Prices are not astronomical. You will find that you CAN have the perfect wedding in paradise like I did. Tulum is magical and I really couldn't have had my dream wedding without them! Thank you Mango Weddings! Thank you forever!!!!!!

Casa de los Sueños (House of Dreams): Must book if you are looking for a reasonable boutique hotel!…read moreIt is located next to a private residence and also the 5-star Impressions Hotel (Hyatt). Once you stay here, you have options to rent bicycles (complimentary) and golf carts from here. I highly recommend getting one of the golf carts from here, as they book out fast. Otherwise, you will have to go downtown to rent them for an hourly rate or daily fee. The hotel has a relationship with Kin Ha beachfront restaurant, which is below the hotel. It is not connected, so you must travel down the stairs and cross the side road to enter the Kin Ha beachfront restaurant for complimentary breakfast (any entree with one simple coffee or juice). You can also lay out at their beach club, which has complimentary kayaking, snorkeling, and paddleboarding (tipping recommended). The rooms are grand and colorful. The pool and ocean views are amazing. There are 13 rooms in this boutique hotel. I was advised that the best rooms here are Grace, Love, and Serenity. You must notify the front desk if you want your room cleaned. Otherwise, you can request items/amenities (even a beach towel) from the front desk. Some other things to note here are the laundry room and jewelry/hat store. The options are a bit limited compared to downtown. Why Casa de los Sueños? This isn't just a place to sleep--it's an integral part of the island (Isla Mujeres) experience. There is someone always to greet you in the lobby. I felt safe throughout my stay here.

I came here during covid just to get away and I enjoyed every second of my stay!!! I loved the…read moreviews, my room, the food was very delicious and the location was excellent! I'm actually thinking about going again.

I wanted a nice arrangement for my mother's birthday on our recent trip to Cancun. This was the…read moreonly flower business that had online payment available with a good website. After speaking on the phone briefly, then some back and forth about sizing and pricing on WhatsApp, I decided to go for it and purchase a custom flower arrangement with delivery! 50% deposit and the rest payed in person was the agreement. I recommend them sending you pictures for approval before the flowers leave their business because I will say they did not give me 100% what I asked for and it also started tipping over after a while. I asked for only roses and they added greenery which I made them remove. They also added cheaper flowers that were not roses but in the end it still came out beautifully. I would still recommend and use them again just have a lot of clear communication with them. Thank you, my mother loved the flowers !

From the owner: Fundada en 2013. Somos una florería dirigida por jóvenes que buscan la innovación en sus productos…read morey servicios. Contamos con una amplia experiencia en el área de bodas y eventos corporativos de cualquier tamaño. Únicos y creativos diseños para cualquier ocasión y presupuesto. "Queremos ser tu florería preferida

Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

Nice, clean, centrally located condo-hotel with a clean beach but my god, it's not the place to…read morerelax or take a mid day siesta in the room when you need a break from the sun. Between the screaming kids and loud older college age people at the pool we almost moved hotels. It wasn't just one day, it was every day. The hotel tried to accommodate us to a better room but it just didn't help as the sound travels straight up from the pool. If you don't mind that I would recommend it.

Th guacamole is was the best I've ever had!!! Perfect combination of spices Witt avocado and…read moretomato. Amazing staff and wonderful food.

The flavors alone earn a solid five stars, but this chef earns even more. Josafat is not only a…read moreculinary genius, but also ranks among some of the most personable customer service we've ever received. Based on a local recommendation, we hired Josafat to cater a small island wedding of 20 guests, and the recommendation could not have been more perfect. His rates were unbelievably reasonable, especially for our five-course seafood dinner, complete with freshly-made mojitos and margaritas. Every ingredient was freshly purchased that morning, and sliced, diced and prepared before our eyes. Each course tasted even better than the last, and was by far the best seafood we had during our two-week stay on Isla Mujeres. Our guests remarked they could have easily filled up on just the irresistible appetizers. Even our two vegan guests raved over their individual avocado salads. The wait staff Josafat brought with him were attentive and upbeat and set all of our guests at ease. Josafat was prompt in all communication, offered to meet with us the day before the wedding to go over all details and even provided chairs, tables and linens for a small fee. He offered additional services and details for our event (more drink options, chair covers and decor etc), which we turned down to save on cost; he provided them anyway at no charge. Josafat goes above and beyond in service and in culinary passion and is worth every penny! We are normally a frugal couple on vacations, but we already plan to book Josafat for a private dinner for our next visit to Isla Mujeres.

Josafat made a *GLUTEN FREE* Christmas Dinner feast for us (12/25/18) at the condo we rented in…read moreIsla Mujeres, Mexico - pineapple aqua fresca and margaritas, shrimp & tuna ceviche, stuffed poblanos, chicken and peppers, guacamole, mixed vegetables, and amaranth seed cookies. He took care of everything from set-up to clean-up and the food was super fresh and so tasty. He was very responsive to us in advance when planning the meal and arrived on-time and everything was exactly as promised. He was professional yet personable and made the whole experience very comfortable, enjoyable, and special for us. We would recommend his services to anyone staying on the island who wants professionally prepared meal "at home."

We set our expectations high for this place considering all the reviews/ratings on Trip Advisor,…read moreGoogle, Facebook, and Yelp. Adults only, couples only, all-inclusive resort - that's a big yes! We hadn't been to a resort in a long time and were very stoked for our visit in August 2025. As is the standard for the Excellence brand of resorts - the staff greeted us warmly and professionally. Instantly, our needs were taken care of - the room wasn't ready, but we were provided with an opportunity to change and immediately take advantage of our stay. The size of the resort initially threw us off - it is much smaller than your typical resort, but it also caters to a smaller crowd for (their words) "a boutique experience." It seemed dead until we got close to the beach area and the swim-up bar. This is where the people hang out. Dinner at El Mar our first night was amazing - excellent seafood (check out the pics) and service. We ate twice each at Lupita Steakhouse and La Isla. Unfortunately, the hotel kept changing the schedule of which restaurant would be open what night. This threw off our dinner plans more than once, and we spent more time at La Isla (with the least exciting menu) getting eaten by mosquitoes than we cared for. During our stay, the beach snacks menu also changed. It went from a delicious two-page menu to a sad one-pager; gross nachos and hot dogs, anyone? Online, people went on full-on rants about this. It turns out the menus across all the Excellence resorts are being stream-lined to the new executive chef's "vision." Some people, from what I read online, are now considering cancelling their reservations, not wanting to fly all the way here for waffles and burgers. On top of the rebranding, the hotel is also undergoing renovations to bring it up to modern times. We thought our room was beautiful, but it was a tad outdated. For customer service, though - the Excellence brand will not settle for less than, well, excellence. All of our interactions with staff at all levels was top-notch. Because of the vibe here - we didn't talk to anyone but hotel staff for four whole days. Staff shout-outs: Denise, Luis, Fernando and Fabiola at the beach; Octavio and Bernice at the spa; Andrea, Aina, and Alexander at guest services; Pasquale, Alex, and Elvis at pool side; Cirilo and Vanya at El Mar, Brenda at La Isla, and Alberto and Barbra at Lupita. Fantastic job, everyone! Vibe: 5/5. Food: 3/5. Room: 4/5. Customer service: 10/10!!!!!

Hands down, the best all inclusive couples only resort in Cancun. The service, ambience, attention…read moreto detail, and cuisine cannot be beat. The morning breakfast buffet at Le Bisou has an array of fresh fruits, pastries, and sushi. The morning breakfast buffet at Isla Trattoria offers more traditional Mexican dishes. The ribeye at Lupita Steakhouse is a must try. The Tequila Experience is a steal at $50, which includes Casa Dragones and Clase Azul. The cabana rentals are only $60 for the entire day and come with a coconut drink, mimosa bar, and fresh fruits. We will be back!!!

I wish either I stayed here longer or that I come back bc its worth it. The food is actually really…read moregood here, EXCEPT for Satay. Don't waste your time there. The sushi rice was mushy, sweet, and vinegary. The fire dessert tasted bad. The coconut ice cream was actually okay. So was the cracker thing they brought first. The fish from the fish and chips at the beach club was the juciest fish I ever had. The ceviche from the beach club was almost perfect. I drank the juice at the end. The drinks to get are the Pina Colada and the Miami Vice. The breakfast food from Sabor is pretty good. They don't have good gluten free substitutions. The bread that I got when I asked for it tasted weird and was hard. The yogurt toppings they have in the jars next to the cereal are stale. The parfait cups are good. They had beef fajita one day and it was amazing. The orange juice is good and fresh. Their poached eggs are acceptable. And I always got a hash brown. At the pool bar/restaurant, the nachos were perfect. We got to do the Mexican dinner at the beach club. It was not good. It was just bland and boring. I do think the all-inclusive is worth it. I jumped to food so let me go back to check-in and rooms. Check-in was kind of annoying bc we waited 30 minutes to get helped. They have 3 computers and some of the other guests can be pretty entitled, asking for a lot of different things and what not. They also didn't offer anything to make up for that even though we commented on it. There was a bellboy handing out champagne and wet towels. The room was pretty nice. It could use some rugs but otherwise pretty modern. We got an ocean view and there is a huge living room area that we didn't need. I would have liked to try room service but didn't get the chance. I don't know if anyone else mentioned this in their reviews but the hotel's beach club is on Playa Centro even though the name has Norte in it. That seems like a lawsuit (Mexico?) waiting to happen. So if you want to see the nice Norte beach, you need walk through a few other places on the beach. It can get tricky bc the beach cuts off at the corner. But a lot of people were doing it. There was a very rude gringo at the pool one time who was yelling at a staff worker. Nobody stepped in which pissed me off. I walked over to the staff worker to offer my complaint and support. I saw the gringo around in the days after but he didn't act that way again. But I sure was mean mugging him.

Update: After posting this review, I was contacted by the Assistant Director and met with Javier at…read morecheckout. He was professional, genuinely apologetic, and handled the conversation the way a hospitality manager should. He listened, acknowledged the issues, and de-escalated appropriately. It's clear he's been trained well. I want to give credit where it's due. My complaints about Andres stand, but Javier restored some of my faith that the hotel's leadership understands how guests should be treated. I really wanted to like Privilege Aluxes. Isla Mujeres is beautiful and we were looking forward to a relaxing few days. Unfortunately, this hotel made that difficult at nearly every turn. We booked a four-night stay and were placed in a suite that shared a wall with what I can only assume was a nightclub. The music was deafening, going until 4am one night and around midnight on others. Not exactly the peaceful beach vacation we had in mind. We were also told a complimentary bottle of liquor would be delivered to our room. It never came, and we never bothered following up because by that point we had bigger concerns. At check-in, we let the front desk know my wife has a gluten intolerance. They wrote it down. That was the last time anyone seemed to remember. Every restaurant on the property tried to serve her items with gluten. Staff could not tell us what was safe to eat and confidently told her certain dishes were fine when they absolutely were not. She spent most of the trip eating chips and guacamole because she was genuinely afraid of getting sick. For a resort that specifically asks about allergies, the lack of communication between the front desk and the kitchen was honestly dangerous. The most frustrating part came when we tried to extend our stay by one night. The acting manager, Andres, quoted us $800. I showed him the hotel's own website listing the same suite at $662 and a standard room at $451. He shrugged and told us we should book online if it was cheaper because he could not help us. So we booked through Expedia. The next morning we were told we had to leave the property for three hours between checkout and check-in, despite this being a continuous reservation at the same hotel. We could see rooms listed as available online. When we brought this up, he claimed nothing was open. It felt like retaliation for not paying his inflated rate. No offer of late checkout. No early check-in. Not even a suggestion to use the pool or beach while we waited. Just be out by noon. I calmly explained that our experience had not been great and that this could be a chance to turn things around. He was completely uninterested. On top of all this, the bartender at the Playa Norte beach club was rude every time we interacted with him. The service overall felt undertrained and indifferent. I do not write reviews like this often, but I would hate for someone else to spend this kind of money and walk away feeling the way we did. There are other hotels on Isla Mujeres that will treat you better.

A great hotel that has access to the eastern end of Playa Norte. Bring your snorkel and mask. There…read moreare lots of little fish to see on their beach. In the morning it's a quick walk east over the rocks to see the sunrise. And in the evening it's a quick walk east down Playa Norte to see the sunset. The ac in the room was very loud. The mini fridge was nice to have. There was a free breakfast at a neighboring restaurant Buhos.

Great location for the price. It's on the beach area that has wonderful snorkeling. More secluded…read moreand private compared to the other hotels on Playa Norte. Not as luxurious in accommodations but the location makes it worth it.

Had a great time. Definitely worth the money spent.If you're going to want to see multiple clubs…read morethis is the way to roll. Otherwise you're just going to get hustled by everybody on the street. Every bar is out to get you into their's. I different prices. Unless you spend a ton of money you don't have a seat. From start you get our you can drink all night. Two of the three clubs It was full bottle service with multiple bottles to choose from. You get to meet new people and have a blast.

A MUST DO while in Cancun! The hosts are incredible and make sure you have a blast. We skipped the…read morelines, had premier tables at each of the clubs, and had a steady flow of drinks coming our way. My best friend and I went out three nights in a row with Party Rockers (ambitious!) and loved every. single. second. I can't recommend them enough and I can't wait to go back!