I am inclined to say 3.5 star review but can't give it a 4 so i'm rounding down to a 3.
I went here for a full bag fitting to see if my equipment was the best for me, or to see where I could improve. I made an appointment for 10:30AM with Steve and drove the 1hr to get this fitting started.
Fitting-I think we started 10 mins late as he was finishing up with another client. He did check up on me when i arrived and let me know we would be getting started soon. Friendly guy, asked what i was trying to accomplish and we started trying some things. I made the mistake of saying i wanted to try more players irons which ended up scratching all the game improvement irons. We tested a few combos and decided that my current set was best. Next we moved on to the Driver. We tried 3 different manufacturers and ended up with a Ping G430. We then checked out my 5w and also a 4H since I struggle to hit my long irons. We didn't mess with my 5w and ended up on a paradym 4H. The fitting itself was fine but i was disappointed because the site makes it seem like they'll show you video and tell you all these details which will help you make the best decision but instead it felt like a really dialed down experience. Hit stuff, check some number, move on. I never really got any big feedback, "spin is here with this club, we really want to bring this down" or just different shaft combinations, all the new heads etc. One of the main reasons I came here was because they advertise how they have all the latest from the biggest manufacturers but we only tried a couple. Maybe my swing is just not great or Maybe steve is just dialed in that trying other things just wasn't going to do much. Maybe it's up to me to ask that we try everything they have to offer? either way I wasn't mad about the fittings. Steve only charged me as if fitting driver, which I assume is because that's what we spent the most time on. Overall I'd say we spent 1 hour on the fitting and , while not fully satisfied, i was fine with it.
Where my rating comes from is they buying of clubs and after. I ended up purchasing a callaway 4H and a Ping driver on 5/27. I understood that Monday was a holiday and Steve said it usually takes 2 weeks to get the clubs. I was hoping to get tracking since my clubs were going to ship to work. I emailed Steve a week after and no response. A few days later I called and he said that they normally don't do tracking but since i was in santa maria, he'd follow up and send it once he received it. 2 weeks rolled by and nothing, I e-mailed again and no response. Finally I emailed one more time asking if there had been a delay or if something was on backorder, and if it was to cancel the order because i could get the clubs locally. There was nothing custom except the grips. I understand the supply chain can be crazy right now but the lack of communication was unacceptable, in my opinion. It takes 2 mins to say "working on it no shipping yet" or something. Maybe my 2 clubs wasn't that important to care about? I finally got my driver on the same day, I had sent this last email, and packing slip said the club was ordered on 6/10. A few days later i received my hybrid and said 6/8 order date. Not sure what happened, if they were too busy and took a week to place the order or if the packing slips were wrong but the lack of communication was a deal breaker for me. I'm in sales myself and understand that work can get crazy but to be unresponsive for 2 weeks and just ignore e-mails is unacceptable. I'll be staying local with all my golf needs. read more
