Have been patronizing this store for a few years mainly because of location convenience but…read morehonestly, if a competitor moved in nearby, I'd go there instead. First of all, staff is pretty decent, not perfect but not the worst. They have had some turn over so your experience may vary for each visit, just don't expect too much. They seem to be chronically understaffed and 50% of the time, getting someone to set you up in a practice bay is an ordeal. Which, btw, are now overpriced considering the equipment and quality. The website is a miserable experience to book a practice bay btw and checking in to pay is just as bad. The whole process could be streamlined. Store layout is awkward af. There are two registers up front separated by the entrance so you're standing in the way of people coming, going and trying to walk through. Very often only one register is staffed by someone, so plan on waiting in a line most of the time. This is where the staffing issues are obvious, in addition, their PoS systems are glacier slow so transactions are not quick & efficient. The cashier also often has to answer the phone or take extra time with a customer's need (trade ins). Seems like this is a bottleneck in the store, makes me NOT want to purchase anything there because the wait & transaction process is painful. Again, not blaming staff, this is a PGAStore corp. decision to go cheap on PoS and create an awkward store layout & experience; thus discouraging me from wanting to purchase anything, unless I see there is no line, but there often is. Lessons & fittings. Have not personally experienced this so cannot speak to it, though others online have and it is not great apparently, do your research. However. If you want to talk golf equipment, most of the staff over at fitting bays can be knowledgeable and helpful, IF they have the time, which usually they do not because they're very busy. So often, trying a used club will also be an exercise in patience. This is sort of understandable but seriously, if an associate walks past someone hold a club looking for assistance (this has happened more than once) at least ask to make an effort. But again, most staff is friendly knowledgeable & try to be helpful. Clothing selection is adequate though pricey, even for golf. They also have the standard shoe selection, though often out of stock for most common or popular sizes. Again, do not expect much. Balls, gloves and other accessories are plentiful and pretty much as you'd expect. The putting green area is awesome. Great to just pick out a display model and try it. In the end, I only go here if I have no choice because I advocate supporting local over corporate stores and this one is an example why; too much price for a mid to low experience.

Won some gift cards in a raffle and needed to spend them…read more Took another $80 lesson and unfortunately still do not feel I got my money's worth for what other lesson offerings are out there for less. Also decided to buy a new pair of shoes. Asked the associate in the shoe section the difference between two shoes by the same brand with a $30 price difference. Response was "idk, I guess the color choices..try Google"...not what I would expect from a golf store employee, let alone one in the section I'm asking questions about

I wish I could rate this stir and it's employees as a ZERO! I bought a $500 driver and it cracked…read morein the first 30 days. The store would not replace it. I waited months for a replacement because they said they had to mail it in. When I get it back it is not the same driver head. After I complained they offered to exchange it for a new club. Why couldn't they do that to start? To make matters worse they wanted to argue with me to the point of aggravation each time I interacted with them. My suggestion- buy your clubs online because there is NO customer service benefit to buy it from Golf Galaxy. I won't ever again...

Horrible customer service and only average selection…read more I walked in just after 7pm (I know, they close at 8). No one greets me (although there's only one other customer checking out). I ask an employee where the women's golf shoes are and he points to the other side of the store and keeps walking. But what really bothers me is that within minutes, I'm the ONLY customer in the store, with 3 employees...and I'm back looking at the shoes for a solid 10minutes and NO ONE comes to even check on me or see if I need anything! So, I have to go find someone to answer a few basic questions. I walk to the front of the store (only a few yards down the aisle and around the corner from the shoes) and there are all 3 guys just standing there, talking. I'd understand if they were closing down, or cleaning or with someone else... but nope. THEN, when I tell them I need help with shoes I have to basically guide one of them back to help me. To which he really only answers EXACTLY what questions I ask. No further information, no opinions, no details on anything. I left. Never going back there. I'll just buy on Amazon. I did go to Dicks afterwards (owned by the same company).. and had an AWESOME conversation about shoes, upcoming sales, selection etc. night and day difference. IF I have to go anywhere for golf stuff (that I don't order online)... I'd rather go to Dicks. How crazy is that?! Don't waste your time in this place.

My go to place for a driving range! Always crowded around 5-6pm but there's are SO many spots on…read morethe range i've never had a problem. People always leaves left over golf balls and getting a basket is decent priced too. The putting green is VERY fast but good if you want to practice

It was a complete driving range. Little expensive for just hitting balls but everywhere is.read more

Went in for Driver fitting, so cannot speak to the full array of their service; which are pretty…read morecomprehensive btw. If you're a golfer, you probably already know but if you're a beginner, this is a good starting point. The store is clean & well organized. Their website was easy to use to schedule the appointment. The technology they use to evaluate my swing really provided a clearer picture of my swing stats (head speed, ball speed, spin, etc.) Worth the experience! If you need help, this is the place to go. Shout out to Tad A. who assisted me today; great service and super helpful! I am a beginner golfer and he broke it down for me to really help me understand what I can do to get better. Thanks Tad. I will be a return customer!

I was told to be at my appointment 15 minutes before my appt . to hit balls ,stretch, get loose,…read morewell I drove 30 minutes up there , not open , I called before I left the house to make sure where to go , they gave me address , so I drive up there , sat there for 15 minutes in parking lot, like I have time to waste. , no one there to open store ! So I left , then they call and said we dont open till 10, then why in the hell did you tell me to be there 15 min early,. If thats how you run your buisness , your not getting my money , I was ready to buy all new woods and shafts , then make appt for irons . That was an expensive screw up

Three things stand out to me about this Dick's store location…read more 1. It is busy all the time. Any day of the week. Any time of day. 2. It is very clean and merchandise is always nicely arranged. 3. Online order pickup is great. They always have your order ready on time and you never have to wait long at the pick up desk. Considering how busy they are (see #1), I am always pleasantly surprised by this.

Hadn't been to this store in eons. I was desperate to find a pelvic and/or thigh/groin support…read morebelt/strap. I already scoped out another store, but found nothing. It popped in my head to try Dick's. I thought for sure they'd have one, considering it's an athletic store, and huge at that. I am a 53-yr-old woman with RA and fibro, and I severely strained the thigh, back, pelvis and groin areas. I had to use my cane to enter the store; I grabbed a small cart to lean on, as well. The guy standing near the entrance said hi, but didn't ask if I was looking for something specific. I looked around, lost, so looped back to him and asked where support belts and such would be. He told me they were located upstairs. He then mentioned an elevator, and pointed in the general direction. I knew I couldn't take the escalator, because I needed to lean on the cart at that point. I searched all over for the elevator, and nothing. I finally looped back around to the restroom sign, and eventually realized a small makeshift sign was taped to the wall, noting the elevator was down the corridor. It was very generic and not noticeable from afar. The elevator is way in the back, hidden, old, worn and it reeked inside. The #2 button was taped over, and only #3 or #1 could be pressed. I don't know why there is even a #3, but I chanced it anyway. It took me to level two. lol I finally found the wall where all of the braces were attached to, albeit quite far away from the elevator. The area is quite congested, and not really made for a cart to traverse. I was relieved to find the wall of braces...only to be let down. Out of all the rows and rows of braces, straps, support this and that, not one single item for the pelvis and/or groin. I didn't even see a spot where it's supposed to be, so I suspect they don't even carry them in-store. Additionally, I noticed there were no price labels anywhere, so it was a complete guessing game as to cost. In severe pain, I had to wobble away and get back to the 2nd floor. I took the escalator, and left the cart there. I didn't want to get back into the smelly, clunky, old-sounding elevator again. A young female employee saw me when I got to the bottom, and asked if I found everything I was looking for. I said, "No..." She just chuckled and said, "Oh..." I then replied, "I couldn't find what I was looking for..." She didn't say anything back. No offer to help, find another employee, etc. After going to a 3rd store, I gave up. I just ordered online and I get my brace tomorrow. I was just hoping to have one today, and maybe even try it on, to ensure it fits well, etc. Such a shame that Dick's didn't deliver. A huge store like that should have them as a no-brainer...and on the 2nd floor to boot. You'll have people coming in probably in pain, so why put them on the 2nd floor? lol Makes no sense. The employees need to be more connected and interactive. Lastly, that elevator is horrible. And please make signs which direct you from the point of entry all the way to the elevator! This is basic 101 stuff.

Service was very nice. We traded in weights to get a different kind of weights and they helped us…read morewith it. There supply on every sport is endless. The prices for there stuff is good there was a golf driver marked down for 50 dollars less.

Great people, Knowledgeable & Very Attentive/Helpful Staff‼. The owner actually works there a few…read moretimes a week, takes time to address your specific needs for you or your team's sporting needs. Good $avings on used sports equipment, high standards on items sold to their customers. Highly recommend the PIAS Hilliard location.

Great place to hit golf balls. The staff was very kind. When you're done hitting golf balls you can…read morealso practice putting and chipping

Could not say enough good things about this place!…read more Facility: the current facility is very nice they have the room and everything you could need, but the facility is expanding to a new location and should be even better Staff: the entire staff is amazing at their job as well as friendly and easy to work with. I have worked with two different coaches Kipp (no longer there) and Peter (new addition) both were very good and helped so much They are truly very good at training you on their system which is very solid and works with all skill levels. Price is not cheap but it's reasonable and we'll worth it. I truly believe the at the golf room you are getting what you pay for. I couldn't think of a bad thing to say about this place if I tried. 10/10

Great shop!! Got my bike serviced here several times. The work was completed on time and with high…read moreattention to detail. Because of my positive experiences, I plan on purchasing bikes for all three of my kids from Roll Dublin.