When I used my credit with Golf Now, it was accepted but also took more than was necessary. Use the support on the GolfNow.com website, I emailed "golfersupport@golfnow.com" months ago. No response. A month later I asked again. No response I have asked "golfersupport@golfnow.com" 5x for a response. Still waiting. My 5th attempt, I suggest they change the Inbox name and remove "support" from the name. Still waiting....... read more

I've used GolfNow for years, but my recent experience was the final straw. I attempted to book a tee time at Heritage Palms at a posted special rate, but the system repeatedly blocked the booking. Even worse, my credit card was charged five separate times over two days, despite the reservation never going through. When I contacted customer service, I was given conflicting information and empty assurances. I was told the refunds would appear within 2-3 days, they didn't. I've now had to send the same proof of charges multiple times, and the follow-through has been slow and unhelpful. As an apology, they sent me two $20 vouchers, but they're essentially useless--they only work on Hot Deals Monday through Thursday after 12:00 p.m., which does nothing to fix the original problem. Between the technical failures, the repeated charges, and the lack of meaningful customer support, this platform has become more hassle than it's worth. Based on this experience, I cannot recommend GolfNow. read more

Booked a tee time for a "Hot Deal". Had to reschedule for earlier the same day. GolfNow would not refund me but said I only get a credit. Tried to use the credit a few weeks later and was told I could only use it for another "Hot Deal" and could not use it for a different tee time that was not a "Hot Deal". This app is a scam and I would STRONGLY urge everyone to move on and bypass downloading it. I failed to read their BS policy and paid a $400 price tag for it. Their are too many "disclaimers" in their refund/reimbursement/credit policy and it's a crooked con. Believe me, don't waist your time. read more

I've used GolfNow for many years, but lately they are just making life more difficult. Their app and website are loaded with glitches. Their customer service is extremely poor and seems to be all overseas. Their customer service policies are nonsensical and they refuse to allow people to escalate concerns to them directly, so here I am. I often use gift cards to pay and that results in a multitude of ridiculous issues. I just want to play golf without a hassle. That shouldn't be so difficult. Do the right things for your customers or we will leave you. read more

Booked with GolfNow, booked for one twosome received confirmation for one twosome. When I got to the course they said I booked for two twosomes. They had to charge me for a no show. I called GolfNow and they did confirm it was a glitch in their system but I had to get my money back from the course. Course at first told me I had to get money back from GolfNow. Only when I threatened to never golf that course again they offered me two rainchecks. Dont waste your time with GolfNow, save the BS booking fees. Use their site to find tee times and then go to the course directly to book. read more

HUGE CHAT TECH ISSUES! Chat asks for your first name, email, and phone number. Then you start the chat. Then it asks for your first name, email and phone number. Already did that. In fact -- I already authenticated with my GolfNow login in order to get to Chat. So I start typing and the stupid "Chat with us" image does not disappear -- blocking seeing what I'm typing. I try to roll with it, unable to see what the Customer Service person's responses are until after I type something and her response scrolls upward. Guess what she asks before helping me? "Please confirm your email and phone number." OK....done.....but she can't read an underscore in the email address because the chat interface underlines the entire email address. You need to replace your tech manager....and maybe a few web interface programmers. read more

GolfNow - This stupid image blocks the chat - Golf Near Me - Orlando, Florida

I paid for a golf tee time which I then had to quickly cancel and received a GolfNow confirmation that my tee time was canceled and I have been refunded for the full amount. However, they never refunded my credit card and when I disputed the charge with my credit card company, this vendor sent my credit card company a letter that I committed friendly fraud. I have the GolfNow receipt which shows GolfNow stated they refunded me, which they did not and thus this company is not to be trusted. read more

On November 28 I ordered a GolfNow gift card to be mailed to me in Washington NC. I did receive an email confirmation of my order. I have called twice to check status of my order and they could not help me. All they say is that it takes 7-10 business days for order to arrive. Today, December 12, is the 9th business day, assuming my order shipped on Monday, December 1. They couldn't even tell me IF my order shipped let alone the date it shipped. I am frustrated with the lack of customer support from GolfNow. Thank you, Patti Robinson, Washington NC read more

This company literally steals money from people. I paid an extra for the ability to cancel. I canceled due to weather. Then they made it next to impossible to try to use my credits and they expired in six months. This is nothing but a bunch of crooks and avoid at all cost. Not only that but you can usually play for the same price or cheaper by calling the course directly. Learn from my mistake and never use GolfNow. They are the absolute worst. read more

After 2 abysmal experiences with GolfNow I say so long farewell; they've required payment thru the app and each time would only provide credit. Finally just called the course and without tacked on fees its cost was nearly the same. Don't fall for the low price cuz it's a trap where you pay the fees and they keep the money if things go bad with reservation. Course called me to tell me the course was unplayable under water, no carts (which I paid for) - credit only; App used to set day time and when it was confirmed a day earlier appeared on reservation called to cancel - offered credit only read more

I have had a number of issues with golfnow I booked a tee time at Stanley park Blackpool through golf now, arrived at the course to find a society day was booked all day and they weren't taking other bookings Then golfnow advertised free taylormade golfballs for reviews of courses booked between set dates, I had made two bookings with them on these dates, so followed the instructions, left the reviews. Never got the option to confirm my address for the balls to be sent to, so I contacted their customer services and was assured an email would be sent 24th September to confirm the address. 24th past and no sign of the email, so I contact them again and was told the emails were still being sent out. 2 weeks past, still no sign of the email so I try customer services again, this time they tell me "unfortunately taylormade has run out of golfballs". A company the size of taylormade doesn't run out of golf balls, they produce millions every year. Seems very dishonest and unreliable read more

I see that my review is not going to change much given that GolfNow already has a one star rating, which I AGREE with! I tried booking a City Course in AZ, which I have done many times. But, this time, GolfNow decided to charge me for one of the two players I booked and at a rate much higher than a City Pass holder has to pay $76 vs $43. I of course did not select this higher rate, no idea how GolfNow did that. I even called GolfNow, hoping they would want to make it right. But, I talked to one employee and then asked for a manager, they do not care, all they care about is making money! I have written only one other bad review in all my years. I always call and give the company a chance to make things right, and I ask for the manager if I have to, just so I can be sure it was not just a bad employee I was dealing with. Very sad to say the management does not care either. Sad to have to write this, never feels good. read more

They advertise hot deal times. When I tried to book them, they all come back with the message: "Deal tee time no longer available." I tried more than 15 times. I requested the remaining balance and membership fee returned. The chat session ended with no response. This is a bad business. read more

DO NOT USE - BOOK THROUGH COURSE! If you ever need to cancel... they will give you credit back and tell when and how you can use it. Can't even just use it to book normal golf. Crazy. Customer service is outsourced to India and they do not care. read more

Golf Now is awful. Do not join. The course choices are limited, you only save money with Hot Deals otherwise you can book directly with the course and get the same rates or sometimes lower since they have deals. If you ever need to contact them You Can'! If you call you'll get a recording that keeps saying "How can I help you." Just an awful platform and customer service non-existent! read more

NEVER USE THIS SERVICE! In the end I was charge over $1000 for 18 holes of golf through the reservation company with no recourse. STAY AWAY... read more

Company sells gift cards under the guise that they can be used for tee times however they can only be used for "hot deals".

the fact that NBC sports controls most of the booking is horrible. the app is useless, it doesn't allow me to book with my credit card. constant errors. once ina blue moon it will allow me to use pay pal, but i have to constantly log out, remove the app and restart my phone, when that doesn't work I have to wait a few days and download it again. by that time the tee time has already been taken. read more

Very very misleading. Can only use gift cards for Hot Deals. None in a 50mile radius ever and let along a decent time. You won't find this info out until your gift card isn't applied to green fees. read more

Awful. Booked a tee time, then needed to cancel because of life events. At first they said no refunds and after a bit of complaining I was told I could get a credit. Cool. But they don't refund the convenience fee or whatever they call it so on a $200 booking I was out $13 per golfer. Also according to their website you can only use the credit on 'hot deals'. I looked at local courses and most of them had 2-3 hot deals for each day, and only one course out of about 10 had an actual foursome available. Also, if it rains on the day you golf no refunds/credit. If you want to get that credit on a rainy day you're supposed to buy weather insurance which for the course I was booking was $18 on a $50 greens fee. I'm sure that if you have a group of golfers that are reliable it's a good deal. And if you live in a place where it never rains. But really, booking a week out might be a crapshoot. Consider this though- let's say they offer a 10% discount on greens fees compared to paying at the course. Cool, right? But then they tack on that convenience fee and after all the fees, etc, it was actually MORE than if I'd called the course and booked through the course. Just call the course. Or book at courses that don't use GolfNow. read more

SCAM - No change to hot deals. They won't credit anything to a round on the same course a day later, at any time of the day. Don't have any available Hot deals to apply. Don't use this service. Keep your money and call direct where the courses care about their reputation. Called customer service - no help, that's our policy so live with it. Protesting charge. I'm finding my experience is unfortunately consistent with other reviews. read more

every time I use a discount promo the app tells me that tee time is no longer available. I WILL NOT BE PAYING THESE SCAMMERS ANOTHER CENT

This site is HORRIBLE! Do NOT USE! If you call their support line.. expect an hour wait before someone picks up. Then read the fine print that you only get a credit if you cancel. I cancelled out a month in advance. Only to receive a credit good on "hot deals". Not just a regular booking? That's crazy! I'll never use this site again and will highly recommend no one else does. They make taking your money easy.. .and make getting it back incredibly difficult.. and then in the form of a credit. There's no coincidence that this site averages a 1! They'd average a zero if you could give them one. read more

Horrible customer service! They cancelled two reservations I made and still have not refunded my money or addressed two emails I have sent. They are impossible to reach via phone. read more

it is impossible to reach anyone to speak to. They take your money and then the card cannot be used as advertised. Do not give this company your money read more

I just deleted my auto renewal card and don't plan to use Golf Now in the future. It's a good guide to area courses, but not a golfer's friend. My buddy and I had times at a local course yesterday and arrived early for a 12:42 tee time. The starter came to us on the putting green and invited us to start early. At around the 8th hole, I got an email that said I was being charged as a no show, this after we'd already checked in and paid. I said, "no problem, we'll just have the clubhouse take care of it". Guess again. We finished the round and went to the clubhouse desk. I explained what happened and was told, "you have to call back on Monday, and talk to the GM, since we can't issue a credit through Golf Now". Not happening. I said I lived a half hour away and wasn't good with taking care of this on the phone. The guy at the desk actually said, "I hope this doesn't cost me my job, and I'm worried about that". I then asked him to perform an act called Customer Service. He reluctantly worked through the credits, and in the process, I discovered he'd checked me in as someone else with a similar name (people just don't LISTEN!), so it was actually HIS mistake. So, I can't trust Golf Now to have my back, and that's that. read more

I had issues with GolfNow before which is why I avoid them like the plague. I will also note that everyone should avoid golf courses affiliated with GolfNow. The reason being is that even if you book a golf course through a courses website that is affiliated with GolfNow, they will charge you a $5.00 booking fee--ironically called a "convenience fee"--that you will not get back unless the course officially closes. I had broken my foot 4 days prior to the tee time and obviously could not play, i cancelled the tee time through the course but was never reimbursed for the convenience fee. avoid GolfNow!!! read more

I can't begin to stress the frustration of using Golf Now. What leaves me flabbergasted is the fact that I can not get a refund back to my credit card after canceling a tee time 2 weeks in advance. I have $370 in credits and I can not refund the credits to my CC but I am FORCED to use the credits on future "hot deals". It is an absolutely absurd policy that makes zero sense. Beyond frustrated, I would not recommend GolfNow to anyone. read more

Broken app full of glitches. Takes your money for phantom tee times that never get booked. Frequent crashes. False promises on promotional deals. Zero customer service. read more

Never use golfnow, worst customer service ever if you need to cancel a tee time. On hold for 30 minutes, people who answer the phone must be in India, can't understand half of what they say and they have zero knowledge of anything related to golf. I wouldn't use them to book a free round at Pebble Beach. What a disappointing and frustrating experience. NEVER AGAIN! read more

Absolutely terrible customer service! Never been treated so poorly by a company. Booked a hot deal tee time for $114 canceled within 24 hours to rebook a different course and time and they would not refund or credit my account to use on the new course or TEE time. They told me that my credit can only be used towards another hot deal tee time... thats absurd, you mean I can't use MY MONEY to book any regular tee time?!?!?!? WTF is that BS. I've been a loyal customer of Golf Now for years. Even purchase the golf pass, I have never had to cancel or rebook a tee time. The 1 time I need to, they are completely rude, disrespectful and truly unhelpful and unappreciated of my customer loyalty. Very disappointed and likely not renewing my Golf pass or using the app any more. read more

I had to cancel the day of because of weather and cart path only. I contacted the course when they opened. Tried to contact golf now and was on hold for an hour and a half, no one picked up the phone. Very poor business practice. read more

Fraud pure and simple. This company should not be allowed to continue to operate with their fraudulent and misleading policies. Even the golf courses that they work with find their policies distasteful and result in numerous complaints by customers. So tried to book a tee time through the golf course website. Found a good tee time and with a low rate, so I clicked to book. Was never notified that I was being taken to or paying a vendor other than the golf course. Apparently I was now, without my knowledge, booking through golfnow. The golf course has a very clear and transparent cancellation policy - 24 hours and tee time fee is refunded. But since I was now booking through golfnow, the golf course policy does not apply. Again, I was not made aware of this change. So I entered my credit card info and booked. I checked the "accept terms" button, because I had read the golf course term and cancellation policy and they were appropriate. Only when I receive the email confirmation from golfnow do I learn that the prepaid fee is non refundable. Unfortunately I then heard back from one of my partners that he can't make that date, so I called immediately to request cancellation. I was told they were not able to do so and that I would need to call the next day but that it would be refundable within 24 hours. Today I am told that they will not refund to my credit card. They will only refund to my golfnow account - which I never will, nor ever have, used. Called the golf course and they tell me that they have problems like this all the time and they agree golf is has caused them nothing but trouble and consider them also fraudulent but that they aren't able to help. So I have had to file a dispute with my credit card company. Golfnow is disgusting and should not be trusted read more

Never use golfnow, they are terrible cheats. They say that the cancellation policy is 24 hours for a refund. Then farther down in the policy they state you can only get credit on golfnow, and cant get your money back. Then you have ony 6 months to use it. Dont use golfnow, just call the course. read more

Horrible experience. DO NOT USE. Customer service is the worst. Excessive fees that you can NEVER get back. Etc., Etc., Etc.

The booking experience is horrible. Fees are outrageous. The worst part is their cancellation policy. You don't get refunds, only "account credit" and those expire in 6 months. These "credits" are also highly restricted. Can only be used on "hot deals" and not regular bookings. Shady and ridiculous business practices. Avoid. read more

This might be one of the worst sites of all time. I looked up tee times on a Saturday and it booked me for a Monday. Then when I showed up only to be told that they don't have my booking, I went back online to cancel it. They say that they give you a credit but it can only be used on "hot deals" or "convenience fees." Hot deals are basically cheaper deals during times that nobody usually books because they are bad golf times (like right before sunset) and convenience fees are the $5ish that they charge you for using their awful site instead of going straight to the source. Essentially, it is very difficult to ever use your credit, so in my case that was $120 down the hole. With that, customer service does nothing to help except offer to find a different hot deal to use your credit on. Not only are they useless but they actually try to convince you to use their terrible service again. It feels illegal that they can't refund you back to your card or give you a credit for normal tee times. They clearly aren't making any money the normal way and have to stoop this low. I would never recommend this website to anyone. read more

Do Not use this service .No customer service ,I booked a tee time and tried to change it due to health reasons .Their app would not let me change it and the automated system would not let me do it either. Yet they took my money. All they want is your money Call the golf course instead read more

absolutely terrible. i had $200 in gift cards. booked a tee time and got an error message and it cancelled everything. then it took away my gift card balance like the tee time went through but it didn't. contacted golf now after they hide all their contact info. they still won't give the money back. terrible company. they hide contact info. clubs hate them. just nook directly. read more

Do not use GolfNow, book directly with the course. Beyond showing you which courses are within 25 miles of you, not even all of them, they have no value add. If anything they short change the courses and will rip you off if you need a raincheck or have to reschedule. NOT WORTH IT. read more