Tried to return some shoes I ordered online & received yesterday. They were the wrong size & I…read moreneeded to get a smaller size. While looking at the other shoes I left the ones to return at the cash register. In that time the manager, Sam thought he would take it upon himself to "scrub" my shoes clean because they looked like they had been worn. Due to this he then informed me my only option was to exchange the shoes for another size and pay the difference. (He let me know this part but never told me the shoes were 'dirty' or that he 'scrubbed' them.) My daughter ended up not liking the fit of the smaller size so I went up to the front to return all together or even for a giftcard to order some online since this store basically has no youth basketball shoe section with any ankle support. While upfront I was expected to know they were dirty (even though they have no evidence of wear other than no paper inside the box it was shipped in.) When I was confused because this wasn't communicated to be by Sam by the shoe section, he came up to explain it further. And by explain I mean he spoke like I was a child and not a grown woman needing to return shoes so I could buy MORE shoes from this company. He proceeded to show me the evidence they had been worn & the wet spot from where he took them and scrubbed them to 'do me a favor'- which I gave no permission for. In the end I was told there was nothing he could do and that I could leave with the too big shoes or buy more expensive ones and pay the difference. I will never be shopping at this location or any other location. The professionalism and manner in which this was handled & how I was treated was embarrassing for this store. Looking at the shoes with a flashlight & outside you can see a very small area that if you angle the shoe just right you can see it. And honestly who knows if it was there before hand or done when Sam was handling my shoes & cleaning them. All very shady.

First of all, they got rid of their bowling inventory, so there goes one star right away…read more I have purchased tennis equipment, miscellaneous hunting equipment - for target practice only, exercise clothing, soccer equipment, boxing equipment, biking equipment, golf equipment, and a nice Louisville slugger for suckas who want to get 'bout it in traffic. I have attempted to buy shoes here but I have always been unsuccessful. They advertise and display some really cool styles; unfortunately, they never have my size. I wear a very common size 11. And, they never ever ever have any in my size. Frustrating! For that, you lose one more star. What I do you like about them, is that they carry a fairly wide selection in all brands. Most places are very heavy Nike. This place carries a decent selection in a variety of other brands. On average, they are a little pricey, but at least they have a selection of inventory. They're are also very iffy with coupons; I have brought many with me on several occasions, but there is always some reason or loophole as to why they won't work.

Had a little trouble ordering on line but once I got it ordered the items were ready quickly. And…read morethe customer service was terrific.

From the owner: Get Indiana pro and college team gear at Rally House Evansville Pavilion! Our store has MLB jerseys…read morein Cooperstown Styles and On-Field gear for the Cubs, White Sox, and Reds. Find Mitchell & Ness throwback jerseys and official NFL jerseys to rep the Indianapolis Colts. Plus, we have Indiana Pacers apparel and merch! Browse college apparel & merch for fans and current Indiana Hoosiers, Kentucky Wildcats, Purdue Boilermakers, and Notre Dame. And don't forget gear for the Western Kentucky Hilltoppers, Indiana State Sycamores, and Ball State Cardinals! Check out local apparel and gifts at our Rally House store, including local Indiana and Indianapolis gear like an Indiana shirt, hat, and more!

Had a 20-30% off if ordered online. Asked for help with the online not working to give % off and we…read morewere told by 3 employees that's store policy we can't give you that discount. So we spent our $300 at Dicks sporting goods instead where staff was very helpful and got 20% discount.

A recent experience at the store was very disappointing because they failed to put proper pricing…read moreon products. I picked up an item that had an on sale sticker on the shelf below it. But when I went to pay for it, it rang up with the original price. I addressed that with the manager and he said that it was not his responsibility that some items not on sale, would get placed with the wrong sale item. I found him very disingenuous and failed to give any consideration for his customers. I asked the girl at the cash register to call up the manager and she said just go back and take a picture of it. When I got back there, I was ambushed by the general manager, who informed some things get moved and the price didn't apply to the product sitting above it. I believe that the general manager could use some training when it comes to his customers and not wait to ambush them at the location of the product. I consider this to be a bait and switch tactic. They were hoping the customer wouldn't notice the change in price at the register. Therefore, I would give them a very low rating and now I know why I don't do any business with them. Be careful when you buy something from Academy. If you don't watch them, they will steal your money at the register.

Do not order from them! It took me 3 months to get a refund on a reel I ordered in June that was…read morelisted as "in stock" but was not. So I cancelled the order and fought for 3 months to get my money back. They NEVER answer the phone, slow to respond to emails with excuses. Ironically I put a in a bad review on Google and got a "refund processed" email from SHOP 10min later! They been telling me it was credit card causing the delay.... Then Whala! Refund came from their point of sale system, not my credit card holding any up. Just go fool the all bad google reviews!

Still waiting on my product that I purchased in August unable to talk to a customer service person…read more and their mailbox is always full. Last email from them was in September saying my Shimano tacklebox was backordered until late February. I was just trying to get an update with no success. Today is December 31. Hopefully I can get a update that my product will be here in February. $198 dollars out

False advertisement is how they do business. Product was advertised as something that it isn't,…read moreonline. Product showed up wrong and the store says that I need to email the owner, who is never in. Owner has yet to reach out to me after sending multiple emails and jumping through all of the hoops that they asked of me. I am so glad that not all locations are ran like this one. Avoid them.

Had my first experience here yesterday. Bought a pair of shoes for my mom. My mom and I had the…read moremost pleasant experience. Customer service was amazing and thorough. Very detailed and kind. Prices were great. Color selection was great. Will definitely be returning in the near future. Any one looking to purchase new tennis shoes, please consider shopping at Ultimate Fit. I will recommend to everyone.

I'd also like to add that my most recent visit to buy some new Hokas (Sept. 2023) was equally…read morefantastic. Kylie was the best!

I am extremely dissatisfied with this product and the company. I purchased a basketball hoop that…read morearrived completely tarnished and in unacceptable condition. When I contacted the company, they required me to pay the full return cost myself, which is completely unfair given the product's poor quality. I would never do business with this company again, and I strongly recommend that others avoid purchasing from them as well. customerservice@escaladesports.com And customerservice@escaladesports.com these two are terrible customer service, rude,

I wish I would have read these reviews prior to calling for a replacement backboard for our goal…read more Ryan was rude, did not want to place my order, and told me I was not making a cost-effective decision. He referred me to Dick's to purchase a whole new basketball goal for $80 instead of just taking my order for the backboard as I requested. I did not want to pay an extra $80 nor pay for disposal of my perfectly fine basketball goal. It was VERY frustrating to say the least.

gave me great selection. value is very worth it. service is average don't really ask a lot of…read moreguetions.