Where to begin. Usually I don't leave reviews, but this especially unpleasant. First, even though there was someone near the front door, I was not greeted. Was if because I had two kids with me? Who knows. Simple, I wanted just an orange golf ball from the bin that the store has near the checkout. It was a Callaway Supersoft golf ball. Picked one up and headed to checkout. That is when I was told that we don't sell these golf balls. What? You mean the ones that are in the bin? Not the Supersofts, I was told. I went back to the bin to discover that half of the bin were balls they "do not sell.' Alright, very annoying but not going to complain. I went back to the bin and got ball they do sell and when I purchased it, I gave them my info to receive points on my card. I also had a coupon for an additional 150 points. When I got home, I found out that nothing went through, I received no points for anything. I called the store and after I was transferred a few times, I was given a customer service number to call and then was immediately hung up on. No help from the employees with golf balls in bin or trying to receive points. Very rough experience. I hope other people don't have to go through this. read more

They keep sending me coupons on email. The problem is they do not honor it for certain clubs. The manager told me that it's the manufacturer that does not honor the discount The coupon on says various restrictions apply. Not a happy customer read more

I was really looking forward to renting a simulator at this golf galaxy. I called that morning and was told that they were first come first serve and to "show up whenever." When I arrived I was rudely told that they weren't doing rentals tonight. When I asked why, I got no legitimate response and was basically told to go away. Horrible customer service and the staff was clearly not in the same page. I will never come back to this location again. I hope you all do yourself a favor and do the same. read more

Went in today unsure of what I wanted to do. I was given some knock off pings as a gift and have played them for the last 3 years. Still being upset that they are knock offs I needed to regrip them as they still had original grips. Jayson asked me for my story and listened to the whole thing. He then recommended I take a look at some used clubs they had for resale. He found me the exact, real version, of the knockoffs I thought I had for under $250. He took them in the back and buffed them in just a few minutes, like new, and sent them back to ping to have loft and lie adjusted to my fitting from the ping factory. I had no intention of buying new clubs today but the kid made me leave there feeling like I got the deal of a lifetime! Couldn't be happier with Jayson's help today! Thank you so much!!! read more

We stopped in while on a quick holiday vacation looking for a beginners set of women's starter clubs in late evening on Monday the 3rd of July. Sales Representative 'Jeff' was very helpful and offered me a range of clubs to try while offering me constructive tips on grip and stance. He explained the differences in construction, dynamics and pricing between the brands. He had a very personable attitude and made our experience exceptional for a beginner like me. We purchased a set of 2017 Callaway Solaires and I took them out on our local public course today. I had a great time! I look forward to playing more and had a great experience at this store. read more

My boyfriend is a golfer, so I frequently get to visit this shop. I really enjoy the visits and our time browsing around.... the staff is GREAT, they are very knowledgeable and so very nice! read more

Went to Golf Galaxy for check out their premium fitting program. Being a beginner I wanted to make sure my clubs were correct. As I was standing there Stephen came to greet me and asked if he could help. Told him I was looking to get my clubs fitted and he directed me where to go. Before I decided to head over I browsed the Nike apparel section for a bit. Stephen came back and began to probe asking how long I've been golfing, what clubs I'm using etc.. he took me to the Titleist lab and checked out my swing and after a couple of swings he advised me let's not worry about getting fitted because I would be wasting your money; let's focus on some exercises to help with your swing since you are fairly new to this. For the remainder of my time there Stephen helped work on the general basics for my swing and showed me different things to help with my muscle memory as well as YouTube videos that I should look at. Overall, Stephen made my experience at Golf Galaxy awesome. read more

Obviously your business doesn't like customers. .....20 minutes in your store actively looking for help for a set of clubs and nary and associate to be found. Needless to say I spent my money elsewhere. read more

I could not get help from the 6'7" guy. So I had to purchase my complete set of Ping clubs elsewhere

From my experience everything has been awesome. Got some killer deals on last year's model clubs and staff was friendly.

Very poor customer service and disorganized store. I was the only customer in the store and still was never offered assistance. Will always go to the Golf Galaxy near Summerlin in the future. read more

Went yesterday for the second time ever to get a new set of irons. Was able to trade in my irons to get credit towards a new set! Called earlier in the day and talked with Ryan, he was super helpful and inviting. I made the almost 2 hour drive to go see them and take a look at some clubs. Was able to hit some different shaft/head combos and see what really felt good. Stephan was the one doing the fitting for me, and was giving me some great pointers. ( I am still semi-new to the game ) Finally hit a certain combo and it was a complete winner from the start. Super awesome staff, super awesome place. Absolutely stoked to get my clubs in the mail. WILL BE BACK! read more

I have been at least 3 times when in town as my folks live in Henderson. I'm shocked this place is still open given it's size and scope, combined with a staff that is inept,inattentive and indifferent. I went in after some major local winnings and was considering a new iron set and a new driver on another recent occasion. I wish there were still smaller golf shops in existence instead of these plastic corporate megastores . A big beautiful store with vacant salesmen and clueless management. My interactions left me dumbfounded . I wish these stores knew that buying online (without sales tax) is an option and one can actually learn and make purchases online-from the actual golf companies directly. If you are going to employ salesmen than they better have a basic grasp of equipment ,equipment history and command over custom shaft options. Especially, if you are forced to sell at pervasive MSRP prices. Their used section is an absolute joke, too. That should be a gold mine area. Beautiful and neat clothing displays,several large hitting bays and uninspired "hellos" from cashiers upon entry do not substitute for a keen ,interested salesman willing to act and serve as a scrupulous guide . When I know more than a salesman, there is a problem. One tall salesman carried himself more like he was auditioning to be on stage for an all male review. I had to correct him several times, he was not aware that Ping iBlades nor I200s were not forged . Needless to say I walked out without a purchase and went elsewhere and spent some $. Actually,I did buy a Nature Valley bar at the register,I was starving....Now I'm actually regretting giving them my $2. At least I received an impassive "thank you" from the cashier for it. read more

I bought a new Taylor Made M2 driver a month ago at Golf Galaxy on Stephanie and it cracked. I returned it to Scott the manager and he told me that they would have to send it to Taylor Made for replacement. He offered no on site replacement and told me it would probably take a couple of weeks. So I went to Las Vegas Golf & Tennis on Dean Martin Drive and talked to Bill when he replaced it on the spot. Now that's customer service!! I have purchased a lot of equipment in the past from Golf Galaxy since I lived in Minneapolis and here in Nevada, but never again. Bill from Las Vegas Golf & Tennis has earned all of my future purchases! read more

Ryan the golf pro at Golf Galaxy is excellent!! He clearly knows what he is doing and has helped me tremendously. He is professional, friendly and a pleasure to work with. I enjoy the lessons and would recommend them to anyone. read more

As a man who loves his golf, this is an AMAZING store to go and get all the golfing supplies you need. The prices are not outrageous and are actually very average and good for golfing supplies. I highly recommend!! read more

Whoa what a rip off teeing to give me 77 dollars for a sweet set of mizuno irons? I mean I know this is a business and you have to make money after the trade but let's not forget the customers you are offering these ridiculous process too ate looking to spend that trade money in your store for your merchandise. I mean you are telling me that you are going to offer less than a fifth of what the iron are worth and smile like it's a deal that is laughable and honestly I would have probably used you guys for most any of my golf needs. But add you look at the prices here is obvious you are catering to a higher class golfer not the average guy so I'll keep with golfdeals.com or golfdepot.com instead of overpaying a company that really doesn't care if they offend someone on trades or service. Also the guy with the red beard is just super rude! Ok so I set my clubs down with the heads up I don't need you to criticize me Mr golf know it all. read more

Great Staff, but their used clubs are ridiculously over priced. You're better off selling and buying used clubs on Ebay or Craigslist.

came in for fathers day and was helped by Ben he had great taste and recomeded absoultly the perfect gift for the person i was shopping for. then informed me of the great lesson with a pga pro and followed up with introducing me to ryan lapuz and its been nothing but a great overall experiance walking into this store from that point on great job ben and ryan you made a costumer for life. read more