The service was great. We were paid fair and quickly…read more We felt that we got the best price. Highly recommend.

This was our first experience working with Eric, and he proved to be both knowledgeable and…read moreprofessional. He made the entire transaction feel comfortable and stress‑free. I highly recommend Eric and truly appreciate his service and expertise. We will definitely do business with him again in the near future.

Super nice people there and very helpful. Their prices also seem reasonable and I will definitely…read morebe back.

Really nice jewelry store and great customer service. Dominick offered to clean my jewelry at no…read morecharge. Sparkled it up and it looks great. Sheena the manager was so pleasant and willing to show me pieces I was admiring. They did a repair for me and I'm very pleased with the result. Great place to do business. I highly recommend Scottsdale Fine Jewelers.

When we moved from the east coast to Arizona, we were looking for a great jeweler. We yelp and…read morefound the gem. The owners are just awesome and there ladies are as well. So if ever are in need of a great place to buy your love a new diamond, then this is the place to go.

The owner is so uppity he turns his nose up and talks like the customers are beneath him if your…read moreitem isn't expensive enough. Will never go back or recommend to anyone. The craftsmanship of the person who sizes rings is amazing but nothing else about this place is remotely good

Very polite, cleaned my wife's diamond gratis, but didn't do work on century old pocket watches…read more Referred us to another watchmaker. (Rating a four only because we were disappointed that they didn't do the kind of work that we were after.)

I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.

Dan is such a wonderful person. He took the time to get to know us and was very fair in his…read moredealings. I am looking forward to going back to buy some luxury pieces from him.

Imagine moving and getting your wedding ring caught on some wood- my finger was HURT, and my ring…read morewas BENT! Not knowing anyone here because we are new, we stopped in to this jeweler. First- the immediate hello's from the workers there, with bright smiles, and a welcoming vibe- the people here are so wonderful! Dan- who I think is the owner, was able to fix the bend in my ring, making it like new again. I asked how much I owed for it, and he said nothing. Who does that nowadays??? Dan does! I ask the people of Scottsdale - if you are in the market for jewelry, go see these people. Fantastic service, and the prices I saw on their items is fair. Thank you so much! You've gained a customer!!

I was highly recommended to the diamond vault by a client and I am extremely happy with Oren…read moreknowledge and expertise. Not only he crafted my setting with such meticulous details, but he truly hears your needs and wants. His pricing is very competitive, if anything I found him to be much reasonable than any other jewelers I was going to.His knowledge alone was priceless. He takes his time with you and makes sure you're always happy. He found the perfect diamond size and cut for an oval diamond for me. I was worried about the bow ties effect and he made sure that was very minimal to the naked eyes. I can't expressed how much I love my ring. Pictures and video just don't do it justice.

diamond vault gave me the fastest, best quote and is not charging me extra to shorten the chain…read moresince they have to solder it anyway

Tom is such a nice man! Enjoyed meeting him and his charming wife very much. Needed an appraisal…read moreon an old wedding ring set. Tom quickly provided me everything I needed to know. Trustworthy and honest. I will bring all my appraisal needs to Tom in the future! Thank you Tom :)

I needed an updated appraisal for insurance purposes and found Tom online. The whole process was a…read moregreat experience. He is very knowledgeable and friendly, and I loved that my jewelry never left my sight. I received the report the next day. Highly recommend!

staff was courteous and helpful as well as discreet - i didn't feel rushed or offended - they were…read moreconsiderate and competent

What a joke?! First time going to Biltmore loan and jewelry. From the very first minute there, no…read morewelcome, no customer service, no small talks but only a 40 minutes wait in complete silence while the employee is evaluated our luxury goods. Then, she came with a piece of paper with some insane dollards amount. Of course resell value is not purchase value but by checking on resell sites I was offered not a few dollars more but double. The overall experience screams unfriendly, unprofessional service. There are lots of options for reselling luxury goods. This is not the one!

I honestly couldn't be happier with my wedding band. My engagement ring is a little unconventional,…read moreand I was set on getting a band that fit just like a puzzle piece in top of my engagement ring, so when we walked into the store and told Mr. Praful what I had in mind, he immediately said he could do it (many other people we saw said it was a bad idea, tried to convince me that my idea of a band was to manly lol so I was stoked). He made it a wonderful experience for both me and my now husband. We hand picked the diamonds we wanted the band to have encrusted, we talked about the design and prices and, let me tell you, YOU HONESTLY WONT GET BETTER SERVICE ANYWHERE ELSE. I am so happy with the final result, and I am so proud to wear my custom wedding band every day. I'll honestly just keep going back to this jewelry store forever for all my needs and future anniversary presents. 100% recommend.

My fiancé and i went in to shop for a wedding band. Owner was very nice and appeared knowledgeable…read moreabout diamonds. However, the band I had my eye on was labeled $600 yet when my fiancé asked the owner how much it was, the owner ripped the tag off and said it was $850. Needless to say, we walked out and took our business elsewhere.