I have been a member at Gold's for a several months now, and found it to be on the lower end of my gym membership experiences. Even if there is someone at the desk when I arrive, I have not ONCE been greeted in a friendly manner.
When I wanted to buy a bottle of water, I had to wait 10 minutes at the desk for anyone to come by and offer to help. When a young man finally came to the desk he says, "You want something?" As if I kept HIM waiting!
"Just a bottle of water, please."
He hands me the bottle of water, and stares at me... .... ...
"Ummm... how much is this?"
"It's a dollar." (duh, why didn't she know that.)
Really? I don't need to feel like I'm causing a hassle, because I god forbid I'd like some water to drink while I work out. Speaking of which, there aren't any fountains anywhere. I wouldn't have waited the 10 minutes to buy the bottle of water IF there had been an alternative.
Twice, the management has double charged me for my membership, and each time I go to straighten it out I'm treated (again) like I am a hassle. No, "We're sorry about this, let us correct the situation." Just a, "So, what's the problem?"
The first three weeks I went to the gym there were men working in the locker rooms. There was a sign that said I could use the family locker room should I need privacy, but no one was at the desk to show me where the family locker room was. I STILL don't have the slightest idea where it could be, because no one has shown me around the facilities. I asked once, and some kids swinging a wrench walked me out onto the gym floor and said, "There's the cardio... circuit training... free weights... ab room. And if you take a class it will be in the boxin' room. Do you need to know anything else?" Pathetic.
Also, Jillian's description of the drive-way and the seclusion is spot on. Perhaps if they took some care to fill in the holes, I wouldn't be in such a bad mood when I walked through the door.
The overall vibe that I get from this place, is that women are not welcome. I have seen the staff members talking kindly to other male customers, but they have always brushed off my concerns and those of a couple other women that I have heard talking in the locker room.
Pathetic, pathetic, pathetic. I cancelled my membership. I had to give a notice to do this, by the way. Even though they didn't even have all the facilities COMPLETED during my first two months there. (Why is that? LA Fitness was nothing, but a skeleton of scaffolding 2 months ago and now it's fully operational. They also have a much more convenient location.) read more