I filled out the cancellation form back in March. They keep pulling funds saying I didn't. Make sure to take a photo of the form etc longmont PD said they're getting multiple complaints of this location about this issue and they are investigating it to see if it will turn into a criminal case instead of a civil matter. My bank is now involved as well. Stay away they won't honor a cancellation! read more

I rarely leave reviews, but people should know what to expect from this location. I signed up for this gym largely because it offered a tanning bed, which was a big factor in my decision. The tanning bed has been out of order, and staff have openly said there are no plans to fix it because it's too expensive. That alone feels misleading. On top of that, the cleanliness has gone downhill. The cleaning towelettes that members are supposed to use to wipe down equipment are frequently empty and not restocked. As a result, people just stop cleaning machines, and the gym becomes noticeably unsanitary. What's frustrating is that staff don't seem to address it. Most of the time they're at the front desk talking instead of maintaining the floor or making sure supplies are available. I tried to handle this the right way and spoke calmly with management about canceling since the services I signed up for are no longer being provided. I was told nothing could be done and that notes would be added saying I refused cancellation paperwork, which isn't accurate. Overall, this feels like a gym that's cutting corners while still charging full price. If you're considering joining, I would strongly recommend looking at other options. read more

Worst management I've ever experienced. They lied, mishandled funds, and treated members with complete disrespect. They lost in court twice over their actions and still attempted to avoid paying until legal action was taken to pursue their assets. When you treat your members this poorly, it's only a matter of time before it catches up to you. People deserve to know who they're dealing with. read more

My wife and I recently moved to the area and we went in to check it out. Staff literally looked at us waiting at the front desk for 15 mins before asking for help. They came over like we were inconveniencing them then told us we couldn't walk around and tour the facility. They said it was an insurance thing. When we asked if someone could escort us they said they don't do that. Not the gym of the past. You're better off going to the Y or Vasa. read more

I had an injury, moved out of the area and requested cancellation of my membership, which continues to be denied by the manager of the Longmont location. They have billed me for at least six and I have not even been to this and continue to bill me . This is terrible service and they are trying to milk every dime they can . How can they stay in business with this type of management - this Is fraud . read more

shit gym and they'll steal from you. sent me a collections 3 years after I stopped my membership. The female manager is incompetent and pathetic. read more

Really bad customer service. I was visiting Colorado because I'm looking to relocate and I'm an athlete, so I wanted to checkout this gym so I can see if this is the right gym for when I do relocate. They charged me $20 for a day even though their website says they offer a free five day trial. When I confronted they guy who works there he replied to me with an unpleasant attitude telling me that they don't offer that trial at that location ( 1240 S Hover St Unit 200 Longmont, CO 80501 United States). I guess they lost a customer. read more

Went in an hour before they closed, and was denied a day pass. Why? Also the common area and the gym in general smells worse than the locker rooms at most other gym. Think about that. Not sure if musky man essence is what they're going for, but I find it gross personally. That is acceptable at a boxing or specialized gym, but not a smell I want to constantly be around for $25 a month minimum, especially if I just want to do my general workout routines. Not going gold's anytime soon. read more

This gym is just okay, but for the price I would expect newer equipment and more services and just overall a bigger gym. I go to a vasa about 30 minutes away from here and it is brand new, cheaper, and much bigger than this gym. Overall this gym could use newer equipment. Another big con to this gym is the air quality is terrible. I wish they would have a better air circulating unit built in like other gyms. It feels like im breathing out of a straw at times when I do cardio here. read more

Hello- I am in the middle of 2 and 3 stars for Golds. Partly because I have been going there for years and it USED to be a great place for me. So my review is partly based on my own experience and needs from a gym. Here is what has changed in a few years: No kids area (PT instead), no gym cinema (bummer, used to be a great idea and fun) and classes have changed (no Zumba...bigger focus on Les Mills) Gym management valued masks and distancing during COVID last year at least but it seems no longer. Many folks are walking around maskless despite county mandate (I estimate 95% or more) and if this bothers you, take note. The reasoning provided was that they all had medical exemption forms in. People praising no masks at the gym are inadvertently advising the public of status at the gym. I stayed to myself and didn't go near the weights, where most of the maskless folks were congregating. I value cleanliness and couldn't find cleaning supplies, despite knowing where the reside. I visited three stations with no cleaning supplies, no paper towels. I saw a gentleman with his own supplies! Things have changed in 2021/2022 and I can no longer recommend the gym, which once was a great place to be. Bummer. read more

Absolute best gym in the Boulder County area. Large floor space with plenty of machines. They are always updating stuff and keeping up with equipment! They've also been chill about masks, which has gotten them in trouble with the county but they still don't force it. The members here are done with the bull shit. It's almost 2022. Everyone's over it and the members here value their freedom to workout without a face covering that stops them from breathing. But we already know the masks don't work at all and are actually extremely unsanitary AND unhealthy for fitness. So, yes I'm extremely happy that they are not mask nazis simply because the MASK DOESN'T WORK AND IS HORRIBLE FOR YOU. Thank you! read more

The gym is ok. The equipment is maintained relatively well, the trainers seem to know their stuff. It is 100% a gym that will follow their corporate gym mantra of, "Make it hard to cancel and charge as much as possible." I canceled our membership 28-29 days before I needed to, but since they have a 30 day cancellation policy and no desire to help, I'm going to be billed for another month AFTER the cancellation. I have to pay for 58 days even though after giving my 30 day notice. Shenanigans. "You want to downgrade your membership from platinum to gold? No problem! Even though you've already paid fees for the more expensive membership? You'll need to pay a new initiation fee." Shenanigans. Corporate gyms are the worst gyms. Over the last 6 months to a year of being here I've had a pretty average gym experience but the exit experience is just plain bad. read more

Great and clean gym. Staff is chill; they don't bother me and I don't bother them Keep ya mask on a shut up folks! Just like you have the "right" to not wear your mask, they got the right to kick your ass out! But with that said, the patrons there all have masks. I don't mind them putting it down during sets. All good with me. Stay safe folks. read more

Great gym with a lot of equipment to fit anyone's fitness needs. They offer a good variety of classes. I am from out of town and Golds gyms have not failed me yeti thought the gym was very clean read more

The worst gym on the planet. I signed up in 2018 and verified that the basic membership would allow access at 2 locations. They said absolutely, I signed up and then in August 2021 they called to say that I do not have access at both gyms and I would need to upgrade to an overpriced plan. My contract does not limit access to 1 home gym. They advertise unlimited access to all gym locations with membership. They were completely unprofessional and the manager Danielle didn't even have thaw balls to call herself. She made her minion trainers call me. Kyle was the absolute worst. He said if I didn't upgrade to the overpriced plan he would cancel my membership. And he did. I would not recommend this gym, you'll be sorry. read more

The little guy Kyle Silvis AKA THERE SO CALLED MANAGER called the cops on me at GOLDS GYM GREELEY today because they over charged my account two months in a row and refuse to refund it even after speaking to my bank BRANCH MANAGER and me bringing in 2 months worth of bank statements DO NOT GO HERE I REPEAT THIS PLACE WILL SCREW YOU OVER! Then tell you they are not aloud to fix any charges! NO ACCOUNTABILITY No Professionalism!!! NO CARE EVEN AFTER I WAS TRYING TO GET FRIENDS AND FAMILY TO SIGN UP HERE! Anyone that follows me knows I've been super excited and proud of myself and this establishment over the past couple months SAD THEY DO NOT CARE IF THERE SO CALLED BILLING DEPARTMENT AS HE CALLED IT IS NOT EVEN APART OF GOLDS!! Please repost and relay the message for people to watch out on there monthly dues and make sure your not getting screwed over aswell !!!! Horrible customers service And even worse the way they handled it by trespassing me for trying to get it handled !!!! this is one of the two franchises that he is in charge of someone please help me get a hold of his boss they refused to fix any charges or give any info above him anyone that can help please reach out to me myself, or anybody else does not deserve this just trying to get my money back and make sure this don't happen to more people ! read more

Cancelled membership and received an email from the manager confirming it was cancelled but yet they kept charging us. Told us it's not their responsibility and policy to refund the money that they were charging us for months after the membership was cancelled. read more

I've been a member at this gym since it opened. It used to be a top notch, clean facility. Not anymore. I typically work out around 0400 and it's obvious the staff could care less about the gym. There are weights still racked on equipment, and nothing easy to take off. 100 lb wts. that I have to ask another member to help me with. Kettle balls, free weights, jump ropes, TRX band etc. are strewn all over the place. Definitely don't try to work out here anytime after 1500. The meatheads dominate and stand around chatting and looking at themselves in the mirrors while other members who actually want to work out, can't. The staff does nothing to enforce gym etiquette and courtesy. From talking with different employees, it seems the owner is not concerned with his staff or customers and multiple friends have stated that cancelling a membership is near impossible. This gym also received an injunction from Boulder County during COVID because the owner refused to follow mask mandates. This isn't the only show in town anymore, take your money and fitness elsewhere. read more

I come here 4x a week around a 60 hour work week and a 13 month old son. Even on my day off, people monopolize the squat racks for an hour or more when they aren't even really lifting. I end up having to cut my workout short often because of my schedule and kids club hours. Either make people squat in the squat rack instead of standing around talking, or get more racks for people who actually want to work out. Another person lifting today told me that he'd waited over an hour for a rack last week. This is also at 4pm on a Thursday when the gym isn't really that busy. Extremely inconsiderate and it is making me consider taking my business elsewhere. I've been lifting here since they opened. Edit: we also have 2 memberships here and I pay for monthly childcare. read more

Place is a SCAM. Signed up for a black Friday deal. 0$ down and 30 days free. Tried it and didn't like it. Cancelled and they said they're going to charge me 3 months and an annual fee??? RIPOFF. False advertising. They allege I signed their contract but I was rushed through initialing a bunch of prompts at the cash register. read more

Gold's Gym - Gyms Near Me - Longmont, Colorado

Just moved, went to have a look and hopefully get a membership. Was immediately met with disdain by the woman that worked at the front. Called the manager to let him know after walking out and he said I heard it I don't know what your talking about, bye. Really disappointing as I was looking forward to looking around and getting a membership. DONT GO HERE. read more

Got charged during Covid 19 when it was not possibe to even go to the gym then provided misleading information

If I could give negative stars I would! The lack of customer service and willingness to help customers is nonexistent. The manager is not focused on customer retention, when confronted about the issues he refused to acknowledge them and talked in circles. Be careful what gym you sign up for. Cancellation is a hassle and they always charge 30 days minimum after you turn in your cancellation (they will try to charge 60 days, 30 advance notice, and then the following 30 days). That is unethical!!! GREELEY GOLD'S GYM IS THE WORST!!!!! read more

I was a member at this gym for less than two weeks. I cancelled my membership due to moving and they charged for a month of extra dues plus the processing fee. So I paid over $150 to be a member for two weeks. They rip you off and make it so people don't want to get a gym membership. Horrible business model and I won't recommend this gym to anywhere and I will never be a customer again. Machines were also broken during my time there and the culture is not welcoming read more

This place is a dirty. The sauna/locker rooms never gets cleaned, moldy. The morning staff is not pleasent to meet with. At night it's just dirty and distusting everywhere. Does anyone know how to clean the mats? It's appears to me that the young crowd use this as a meeting place to hang out. Use to be a good gym. Appears there is new management, Maybe there needs to be some new changes again. read more

Im really proud of this establishment for trying their best to push back, i know it's hard with the fines and threats, but please know I'm adding to the complaints on the other side. I'm complaining that this establishment is forcing people to wear nasty bacteria mask working out. The people that have complained to the health department are brainwashed. read more

Unethical operation that charges around $60 for a cancellation resulting from COVID or any other reason, even with the required 30 day advance notice. read more

This gym is fantastic. The group classes are amazing, with a wide variety to choose from. The instructors (especially Angela) are super fun, motivating and great at what they're doing. The facilities are very neat, bathroom and all training areas are always clean. The staff is friendly and helpful, always there to answer questions, with alot of available personal trainers, should you need that personal assistance in reaching your goals. Keep up the great work, we really enjoy being members here. read more

Great selection of equipment. So much more than a free weights gym - cardio, weight machines, classes. A cinema room with cardio machines, spin room, aerobics room, private room to work alone. It's been open less than a month and the floors are dirty, machines have dirt on the pads, locker room floors are dirty. Should be deep cleaned nightly and have someone cleaning during the day. One machine's pad has been dirty for over a week. At this rate the dirt will get into the machines and ruin them. Too bad, this could be a premiere gym for Longmont but not if they can't keep it clean. read more

If you support veterans that served this country, like myself, please don't entertain this sorry excuse of a Gold's Gym. The bellhop boy and the manager, Elizabeth (I believe) are absolutely rude to their guests. I had my mask on me and was in the middle of a set and was told it had to be on. I was asked ONCE and turned down the bellhop because I was in THE MIDDLE OF A SET. I proceeded to put it on and he came back with a phone with his manager harassing me in the middle of another set. All the meanwhile, I actually had my mask on me. Claiming that if I didn't "comply" because I was "asked 3 times" (and wasn't - she wasn't even there and could easily check the cameras for proof) that I would have my membership revoked and that the police would force me from the premises. As I looked around, there were numerous GROUPS of people around me with their masks down, talking to each other, but for some reason, I became a target to single out. It was absolutely ridiculous to treat and single out a veteran this way. Elizabeth or whatever the managers name is, you should take a look at the footage. As you were sitting there MAKING me take down my mask for you to harass me over the phone in the middle of my set, there was a man sitting on the bench across from me and was on his phone for AT LEAST 20 min with his mask off. I didn't see you or your employee harass him. The irony is not lost. This location is a disgrace to all the good Gold's across the country. Do yourself a service and don't waste your time or money here. There are definitely better people in this world than them. read more

5 stars for understanding forced mask wearing is about government control and not health. 5 stars for letting members decide. Thank you Golds Gym. Over 50 peer reviewed articles show masks are *damned dangerous*. Not one show they reduce viral transmission. Unlike other gyms. This Golds gym will still be pumping iron while the others are permanently shut down from ADA law suits and war crime tribunals. read more

We love golds and the kids club makes our life so much easier! Highly highly recommended to everyone. Oh and btw the cost per month is uber cheap!! Great value for anyone- especially families. I use the gym mostly for xfit as they have a great "box" with perfect Crossfit equipment read more

I am a new member at Longmont's Gold's Gym. Today, I had my introductory training session with Nate Waara. It was AWESOME!!! Nate was a really good listener and worked with me to fine-tune my workout to provide me with maximum benefit. Thanks Nate & Gold's Gym! read more

I liked this gym a lot, however I'm really disappointed with how they handled my cancellation, I had moved right at the start of the pandemic and they gym was shut down for sometime due to the pandemic, I had called the gym and had asked to cancel my membership as I was moving, and was told OVER the phone that this would be resolved without me going into the gym. Left it at that and figured I was good. Well 8 months later I have a collections debt from them and wasn't emailed or contacted by them through email or phone about missing payments on a membership I had thought I cancelled. I called the gym and spoke with the manager after getting the collection letter and she said their wasn't any record of my phone call cancelling and that they couldn't do anything unless there was a name I could provide from a phone call I had 8 months ago. She said she would send me a formal cancellation document through email and see if they could help get that collections removed. Well waited 2 weeks and no email. Just paid the collection for 194.94 for a gym membership I thought was cancelled per an employees word, guess that doesn't mean much to this company. Honestly this is just shady and very harsh given the state of the world. I haven't stepped foot in that gym since March of 2020 don't think I will ever again. Customer support really dropped the ball on this one, just sucks cause I really enjoyed going there and would have gotten another membership if I moved back home in the future. read more

printed out a 7 day pass guy at sales desk tried to say 1 day then settled for 5 days he was the opposite of what you would call "professional." Not a pleasure He will find his right job one day but it sure isn't sales dumb as a post and as warm as an ice cream sandwich. Get some professionals to work at Gold's Not kids. Let the kids do the fast food restaurants. Gold's has a brand name and you need pros at the front desk. read more

I had gone to this gym before corona virus, i obviously stopped going since they closed in March/April. I am sure I called the front desk, prior to the closure, to cancel my account because I could not pay for the membership (that was overly expensive as it already is). With the wrong card on file, the wrong email, but the RIGHT PHONE NUMBER, no one bothered to call me to tell me my account was still active. Even though I called to cancel it with the front desk (like members do at the Loveland location). The manager claims she sent my notification of overdue charges by letter to a specified address- I had never received a letter. She claimed sending emails regarding the overdue charges- I checked back into this old email and did not see ANY notice. Today, I had to pay an obscene amount of money to a Law firm because of their incompetency and lack of humanity/empathy to work with me during this debilitating pandemic. I spoke with Danielle Camp and she was nothing short of condescending and rude to me about this issue. A phone call would have been nice. I am under the impression that I cancelled my membership by phone, and this gym has been charging my account (with the wrong card on file) for 6 months. They have no empathy, lack of humanity, and no kindness or remorse. This pandemic has impacted me financially to the point I may not recover and now I have to worry about a large bill that I have been unaware of for months. I highly recommend not going to this gym. Besides the fact it's over-priced and packed with little access to machines, they are unkind, unorganized, and liars. They scammed me for money they missed during the pandemic- I am sure of this. Also, I was sexually harassed by a front desk employee who used my personal information (phone number) to contact me while I was in the gym, violating my privacy. I took this issue up to corporate and they did nothing. Watch out with this place. Do yourself a favor and go somewhere else. read more

I have been going to this gym for over a year now. I love that it is very clean. Lots of great equipment. I have a hard time getting on a squat rack, they are lacking in this department. I also have to wait for benches to do arms. To get around this, I usually adjust the time I go and I can usually find a time where I can get on the equipment. I paid extra for tanning and for the first 3 months, the bulbs were burned out on half of the bulbs. Once I told the staff, they were replaced. I have attended a few classes that were great. Overall it's a great gym and everyone is pretty friendly. read more

So after signing up for a month to month membership, I was told it was actually a two month membership and they would be auto-drafting the next months dues no matter what, which was a bit unscrupulous. Aside from that, this isn't the best gym for training legs. They do have platforms for oly-lifts and deadlifts which is nice, but as far as core leg exercises, especially for hamstrings and posterior chain work, I've found it really difficult to get a good workout because of their equipment.The back extension benches they have are super old, one of them has two broken contact points so it's not even stable, and neither of them has a pad behind the calf, which turns the movement into a pure back movement and not a posterior chain movement. Also their lying hamstring curl machine is the jankiest thing I've ever seen, it will wreck your back, if you are taller than 6'2''. The GHD they have isn't like other standard GHD's which allow your knees to fall through where the pad ends, instead theirs has a padded ledge which you end up grinding your patella's into during the entire movement. Also their adjustable benches don't really have a low incline setting, so anything you want to perform at an incline including chest presses has to be done at a 45 degree angle, and like their back extension benches many of the plastic contact points are broken which produce a wobble when you are performing the movement. All in all its not the worst gym in town for the money, but it isn't the best either, and it's seriously lacking in a lot of areas. read more

I took my family here today to tour the facilities and we were planning on getting memberships for all 4 of us. I was truly disappointed with the treatment we received. Not only were they not helpful, they would not allow us to tour the facilities. When I asked for a brochure, the man behind the desk replied, " I can't give you a brochure, but you can take a picture of the brochures." While I was speaking the man, my husband was standing near the entrance to all the machines and the woman behind the smoothie stand said, "sir! You can't go past this point without filling out a waiver!" He wasn't even walking over to that area, but she refused to believe him. I was truly disappointed and the employees should not only be embarrassed by this, but should get fired for their lack of friendliness and helpfulness. Never going back again... read more

I started coming to Gold's the very first day it opened at Village at the Peaks. 6 days a week- for the past 3 years. I have loved every single minute I have spent in this gym up until today. I am a loyal member, a "veteran" if you will. And today for the first time ever, I was told I am no longer able to wear "just a sports bra to workout in." It is apparently a "new policy" they have decide to recently enforce. Well, let me start by saying this. BEFORE I ever started wearing "just a sports bra" to the gym, I asked the front desk employee at the time (Dawn was her name) if it was allowed, to which I got the reply, "yes, that's fine." So now I have spent tons of money on gym clothes that I am no longer able to wear. The only thing in my contract about dress code is "proper gym attire" so what is a sports bra, if not proper gym attire? It is not okay, for Gold's Gym, or any business to update Rules or policies- but not have new contracts or agreements presented to it's members to sign. I am a grown woman, I will wear what I want and what I am comfortable in to the gym. If someone has a problem with it-isn't that what Planet Fitness is for? We should be empowering women to be in the gym- and to be proud and confident in their bodies. Not driving them out because other members are jealous or uncomfortable with.. a sports bra?? C'mon Gold's. This is truly upsetting. I'll be exploring other gym options that are more comforting and welcoming. I'll make sure to pass this message along to my whole Fit Community. You guys should be ashamed. read more