I feel very fortunate to have found Dr. Micali to be my internist. She's a great listener, patient,…read morecaring, smart, and honest. I look forward to receiving care from her. Also the staff was helpful and pleasant both on the phone and in the office.

Experienced, Genuine Thorough, Honest with a Bedside Manner that makes me want to be motivated in…read morea realistic way.

Dr. Troncales is a geriatrician who is caring, thorough and knowledgeable. She is my mom's PCP. My…read moremom is hard of hearing and Dr. Troncales has been extremely patient with her. She frequently makes sure that she was able to address my mom's questions and concerns. My mom is a retired physician and although quiet during appointments, she usually tells me a lot after every appt. She has been nothing but satisfied with Dr. Troncales. She appreciates that she does not feel rushed. She is grateful that she has gotten established with a physician who is so passionate about helping the older population.

I have been seeing the same Dr for 13 years Dr Nancy Pang. She is fantastic she listens to you…read moresometimes she does not rush and goes over your test results they do not have a lab technician so you have to go to the hospital or lab corp for labs . The receptionist up front Theresa is great very knowledgeable and friendly I always use MyChart for messaging and get a response next day parking is great huge lot close to the police station and Bank of America. The grade school is behind them up the street is Auburn high school good location and big facility.

I'm new to the area and was looking to establish local care. The team was prompt, thorough,…read moreefficient, friendly!

This is my primary care clinic. I like my nurse practitioner but the clinic leaves a lot to be…read moredesired sometimes. I'm here today for my annual exam and I'm over-hearing the nurses talking loudly about a notice coming through about a patient who is sick and in pain (stabbing burning pain). The message was apparently not clear to them and they apparently didn't know what to do with it, but the message was read out loud numerous times, at one point there was a lot of laughter about it even though the message was about a painful condition. I was shocked when one employee shouted out the patients name, or at least that's what it sounded like. I was in the waiting room and heard all this. Anyway, I'm glad it wasn't me they were talking about, and i hope they don't laugh at my messages like that, and holler out my name. Geez!!! I'm more than a little worried about it.

I have been a seeing Dr Merck since Feb 2013 I think he is a wonderful Doctor. He is very…read moreprofessional. He answers all questions in an understanding manner and factual. He treats me as a person not an insurance number. I have read the other 2 reviews an disagree totally but everyone has an opinion. He is very factual and does not sugar coat things very to the point. I would highly recommend him. James M 70 year old male

Do not pick Dr. Merck as your doctor. He was assigned to me, sight unseen, and I received a very…read morebad impression of him on our first meeting. He never smiled, even upon first meeting me, and completely dismissed/discredited the treatment I was receiving from a specialist. He completely discounted my chronic Lyme Disease, although I have lab results to back up the diagnosis. When I mentioned a health concern, he said "you are chasing after things that don't exist"--implying I was a hypochondriac. After this disastrous first visit, I insisted upon switching away from him, and am very glad I did. A good friend, also assigned to him, has had similar bad experiences.

I called 2 times on Thursday and again on Friday to get my mothers blood pressure medication…read morerefilled!! Nothing was called in by Friday evening and the office is closed until Monday! Who lets a patient go 3-4 days without their BP medication??? Called back today (Tuesday).and was transferred to the nurse and I explained why I was upset. I was told that there wasn't anything in the notes from my previous calls about my mom being out of medication. Really?? Not only Did I request her medication be refilled, so did her mail order pharmacy, twice!! Being upset at this point is an understatement!!!

Although this visit wasn't horrible, it wasn't great either. I went in to see Dr. Ory because I had…read morea persistent cough and needed to get a TB test for my work. I didn't have to wait very long when I arrived which was great, and the nurse and staff were nice to me when taking vitals and such. But, I would recommend to double check you EOB from your insurance to make sure that they are not over charging you because of what happened in my situation. I had to go back 3 days later for a follow up to have my TB tests read. The front desk told me there is no co pay for that because it is not with the doctor. Got it. (I also called them to confirm this on the day of the follow up visit) Well, I get the EOB from my insurance and apparently the doctor billed me for his office visit ( I expected), the phone call (wth really), and the "office visit" with the nurse that took my vitals and printed me out a letter saying I was negative for TB. Billed my insurance for almost $1000. Quite extreme to me. I am currently working with CHI to dispute the phone and the 2nd office visit.

I found Dr Ory to be kind, patient, analytical, thorough, and a good listener. He has a helpful…read moreand competent staff. They run a well managed office and promptly return phone calls and text messages. I've worked as a nurse with many doctors. This guy has many years of education and experience....he is a keeper.