Few of the nurses are really nice, professional. Most are horrible, my wife has C-Diff which causes…read morediarrhea, she has a catheter and isn't mobile. I called the nurses station that my wife had pooped and needed to get clean up as she has really bad sores on her butt. I called at 10:15 it's 10:55. And finally a rude nurse arrives

Truly wonderful folks at this location. Always have someone walking in at the ER nagging about the…read morewait. Yet the lab tech's , nurse's and doctor's are hard at work. I find a lot of people are impatient. Folks expect everything right now. We are lucky for the medical care we receive in America. Think if you had to walk for two days to a clinic. Then wait another two days to be seen. Truly a lot of selfish and ungrateful folks in this great nation. Erlanger East is a wonderful place full of wonderful dedicated people. Thank you for your wonderful service of care.

i arrived promptly at 1:55 pm for my 2 pm appointment. One of the three receptionist checked me in…read moreeasily as I paid the $100 co-pay in cash. There was no other patients waiting in the reception area. I was escorted to a medical room at 2:06, and the medical assistant updated my medication list, weight etc. The NP named Mark, that I had been assigned to arrived with a trainee at 2:47 PM! No explanation why he was 47 minutes late. I find this unacceptable. And this was the second time he was late - the first time was the first time I met him. I made sure that I told the receptionist that he is running very behind, and that I would never be returning to this facility.

Dr. Jeremy Bruce was excellent with my husband on his hip replacement. When years later he was…read morelosing feeling in his arms and legs below the elbow and knees he could have tried to keep treating him, but insisted he go to a neurosurgeon. My husband went to the Neurosurgeon, and it was determined he had a spinal cord injury, and the main trunk nerve was compressed in his neck. He is on the slow road to mending I have to thank them both. Now my husband needs to have his other hip replacement done. I hope Dr. Bruce will be able to do that for him as well.

I am so glad I found a doctor who ask the real questions and has a wonderful staff. Mrs. Patillo…read morewas honest with me and made sure I followed up before the end of the year. There was no rush, and she listened to me. I found a good caring center and I'm planted!!

When I say that Michelle Morris MSN ANP-C knows her stuff. I…read morehave NEVER felt the comfort and ease in YEARS that i felt with this young lady. She asked me questions that I had never been asked before as well as sharing information with me concerning my well being that NO other medical professional had disclosed. Thank you! Thank you! Thank you! Michelle Morris MSN ANP-C I truly wish I had found her sooner. Thanks for the reference Madonna (BabySis)

21 minutes ago I just left there after being told that I had…read morebeen discharged back in January due to dispute with a staff member over the phone about my care. The dispute was not with Vicki Cooke my former NP, she had never talked to me about it, she was out of town during this time.... I guess it's common practice now to have no say so about your care. Regardless, you discharged me as a patient, fine, I will go someplace else... My complaint, you sent out a certified letter in January, or you say you did, you wouldn't show me the receipts. I never received any letter, why would I have shown up for an appnt if I had received it. I had an appnt scheduled on 6/14 since my last appnt in December of 2017. I received a call to confirm my appointment, I asked to change the appnt to today's date. Yesterday I received a call to confirm my appointment. I came in for my appnt, I was asked to update paper work and then taken back to a room.... It was then I was finally approached about the letter that was "sent" out in January. Vicki Cooke would not even come and talk to me. I was humiliated and all of this was over a dispute with a very rude staff member about antibiotics for a sinus infection. Today I came in with a black eye and a hurt shoulder from a fall yesterday, I thought I was going to have it looked at. . I guess I need to find a new doctor to take a look at it.... My advice to the staff there, if you discharge someone as a patient make sure your staff and the patient knows about it. And to Vicki Cooke, I suggest you take the time to talk to your patients before you make rash, uninformed decisions. I'm truly baffled at this, all over antibiotics for a sinus infection.

I couldn't think of a better place to go for my medical treatments. I have diabetes and I have to…read moresee my Dr ( Vicki Cooke ) every three months. So over the years I have been there a lot. I have experienced nothing but kindness and care from Vicki and her staff. It's unusual for a Dr anymore to sit down with you and look you in the eyes and ask how you are doing.... This is a place that cares about their patients.

My partner was given steroids for an issue and he had a reaction to them. The steroids were…read morehelping, so he called them and asked if he could be prescribed a different kind. Note, he made clear to the dr that he has had other steroids and didn't have that reaction. It was just this one. (Which she then tried to gaslight me on and tell me he didn't tell her that and didn't tell her the symptoms were continuing. I was in the same room. I hesrd him.) Apparently ignoring that, the dragon said he would have this reaction to ANY type they put him on and that he should go to an ENT because they don't have what they need to do further tests that they couldn't do. (For what? She didn't say. We already knew he had an ear infection from his first visit and the steroids WERE helping until he had the reaction.) When I asked if she was refusing further medical treatment at this time she said No! Of course not! If he wants to come in- Apparently having forgotten that she had said before that they didn't have what they supposedly needed to test him. Insurance fraud on top of everything?

The CEO finally returned my daughters call concerning the treatment of my special needs grandson by…read moreone of their NP, He assured her action would be taken , all we can do is hope that happens , so no other family has to go through what my daughter did. I don't see anything good coming from this , due to the NP being untruthful about what happened, we will never use this facility again, and I still advise against anyone with a special needs family member from taking them to this clinic and I plan on letting other families in the community on other social medias know about this NP at this location.

I moved to the area and needed a new physician. So many doctors are no longer taking new patients…read more I was assigned to Dr. Charles Gober. When I saw him, I was very much pleased. I was a dentist for 40 years. So I know what it means to be a true professional. And he was very professional, very well educated and very competent. I'm pleased to take on a young doctor, who knows the new procedures and medications. I have no reservations at all in recommending him.

I absolutely LOVE my primary care here. I see Ashley who is the Nurse Practitioner and she is…read moreabsolutely AMAZING. She's young, fun, and so sweet and understanding of my concerns. I'm not the biggest fan of the receptionist; she can be dry and come off as rude to me. But other than that, I absolutely love this Doctor's office and I would recommend them to any who is seeking I primary physician.

In town on vacation when I busted my chin open rafting. Went to Chi Memorial and they had me…read morestitched up and out the door in no time! From the initial call to the nurse and nurse practitioner, everyone was extremely nice, efficient, and did a great job taking care of me at a very reasonable price! Don't ever plan on going back, but wouldn't hesitate to highly recommend them!

Stopped by at 7:50pm after my daughter was injured in a basketball game. The lady working up front…read morehad already put her coat on to leave. She said we aren't seeing patients tonight because we have a burn victim that's gonna take a while. You should just go to the hospital. What? So you turn patients away while you're open and recommend they go to your competition? Well, ok. This place totally whiffed tonight!