The staff and Doctors are always helpful and kind with top notch care! I have always received…read morequality care with all of my pets. I highly recommend this veterinary clinic

If I could give them less than a one I would. We had been with them for 20 plus years and 4 pets…read more Because of a lack of communication and a lie on Dr. Gills side, emotions escalated over our 9 year old cat who needed dental work done. They had to perform an ultrasound to see why he seemed to have labored breathing. (We brought this up with them since we got the cat and they said he wasn't in any pain so we need not worry about it). We waited all day to hear how he made out with ultrasound. They said they called us, but we have no record on our phone that they did. At the end of the day my husband finally received a text to call. He did and we found out that they didn't do anything for his abscesses teeth because come to find out he has a herniated diaphragm!!!We were not so happy in their lack of communication. They said they called multiple times, yet we have no record of that. They have both of our phone numbers. When we went to pick up our cat, we paid for the ultrasound. I asked what we should do now because he would most definitely be in pain again and not be able to eat. We didn't get an answer so we asked to see dr. He came out in a huff, and when my husband tried to share our side he wouldn't have it and then threatened my husband. My husband did raise his voice because Dr Gill just wouldn't listen!! We left with no answers. Now 4 months later and our other cat needs her prescription food from Chewy. Chewy reached out to Dr Gill and he said we have no record of that animal!!! I guess he cares more about his pride and money then he does for our 2 cats.I tried to get answers today regarding the prescription for Chewy and I've been placed on hold and then told I will have to look into it. I asked if I would find out today and she firmly said I will look into it. Still no answers. She will be out of her food by the end of the weekend. She has severe kidney stones and gets UTI's very quickly if she eats regular food. Sad this had to happen because of a Dr and his inflated ego. Sadly I don't recommend this veterinarian at all. We will find a new veterinarian.

I have been bringing my 2 dogs and a cat to see Dr. Williams for 11 years. She has given my pets…read moreexcellent care. I recently had to have my 14 1/2 year old dog, Willow put down. Dr. Williams had done all she could for my Willow. She was incredibly compassionate and gave me all the time l needed! She even sent a beautiful flower arrangement. I wouldn't have my pets see anyone else for veterinary care!

I've been going to Animal Wellness for over 3 yrs and have received excellent care for my 2 dogs…read more The vet went out of way to help me get a lower price on the supplement my dog needed, she checked the internet herself. All the vet techs/receptionist are supper friendly. I changed from a vet in Auburn after a terrible experience at that office. A friend of mine recommend Animal Wellness and I plan on continuing with them.

Dr Nichols is very caring. He goes the extra mile to care for animals. I highly recommend!read more

Dr Nichols uses DIRTY NEEDLES…read more My amazing vet passed away who cared for my pets for 25+ years. so I chose Dr Nichols to try for my dogs moving forward. During my first visit he lifted my 75lb lab up on to his exam table by her leash - I should have known then this was not the vet for us. He proceeded to give her spring shots & I thought I had observed him cleaning a used needle with rubbing alcohol but thought no way this couldn't be happening . Right who does this ? Second visit she needed a shot & again I observed him turn to his bottle of rubbing alcohol ,he pumped a few pumps into a cotton ball , grabbed the small vile of vaccine to which the needle was clearly stored in it , he took out the needle , rubbed it generously with alcohol , stuck it back in the vile ,drew up the med & gave my dog a shot. A shot using a dirty used not sterile needle !!! I Couldn't believe this I was shocked I called him the next day - he returned my call & I asked him "did you use a dirty needle on my dog yesterday " ? He replied " yes I use them more than once I've been doing it this way for years it's no different than poking through your dogs dirty skin & hair . I rinse them in water then with alcohol " . I'm in total disbelief at this point & I asked how do clients get a clean needle he said " well you have to request one" I repeated if we want a clean sterile new needle for our animals shots we need to request one he replied "yes" . He then asked me if there was anything wrong with my dog - I said well I've been at work all morning , I am not a Dr so I'm not entirely sure . He said " well if there's something wrong with your dog bring her back & I'll fix her for free. Oh hell no I'll never step foot in this filthy dump ever again. Shame on those working there who know this happens with every single animal & doesn't speak up - you are just as much at fault ! Speak up this is wrong WOW just wow If you take your fur babies to Nichols in Skaneateles I strongly urge you to try to find a vet that doesn't run their practice this way , one who offers clean new sterile needles for your animals . & one who cares about animals . Lord only knows what happens behind his closed doors in surgery . If your questioning my experience & are I. Just as much disbelief as I was go ahead & call him , ask him if he uses new needles for every vaccine on your animal , ask him if your baby was stuck with a used needle . Go ahead & ask him .

I've been taking my GSD's to Southern Hills for several years now, and for everything from annual…read morephysicals to most recently a surgical procedure. The staff are always kind, attentive, knowledgeable, and professional. I'm grateful for all Dr. Aris and her support team have done for my pups over the years.

If you are in the need for pet care, look no further, the team at Southern Hills actually cares…read morefor you and your animals like they were their own. They are professional, enthusiastic and accommodating. You won't find any other Vetwrinary Hospital willing to make you feel like family!

These guys are the best! They fit me in when my kitten was so sick and no vets in the area had…read moreopenings for months. Dr. Rothman is a great guy. I really appreciate all of the knowledge he shared and time he spent with me. He let me participate in the decision making for my pets. He was so helpful and understood that I have a limited budget.

During this pandemic, it is almost impossible to get veterinary services for anything but immediate…read moreemergencies. One of my parakeets who is not tamed was sorely in need of a claw trim as they were becoming hooked onto the cage bars when she would move around on them. As bird caretakers know, a seriously ripped claw can cause major bleeding and blood loss which can be fatal if not addressed quickly. Quarryside was the ONLY veterinarian clinic in the area who agreed to clip her claws. The others said to bring her in if she ripped a claw--AFTER it became an emergency instead of taking some preventive action. That could have been too late! I am grateful to Dr. Rothman and his wonderful staff for their understanding and quality service.

We have had Dr.Otis or one of her techs at least 5 times come to our home. They are caring and…read moreextremely compassionate. It makes such a hard decision at least comforting knowing that your family pet is crossing the rainbow bridge in their home surrounded by their favorite things and in their favorite spot. It has always been very peaceful unlike being in a cold sterile environment at the vet. Our furry pets have just been calmly slipped to sleep while in their favorite perch with their family meme era around them. Even our cat layed with our dog while he crossed the rainbow bridge ow bridge . I think it helped her say goodbye.

I am writing to formally express my deep concerns and sincere frustration regarding the lack of…read moreurgency and compassion demonstrated by your office during an extremely difficult and emotional time for our family and our beloved dog, Demi. As Demi's condition deteriorated rapidly, it became painfully clear that he was no longer experiencing a quality life. We made the heartbreaking decision to help him cross the Rainbow Bridge and reached out to your office for assistance in ending his suffering. Your office requested documentation from Demi's primary veterinary provider. We promptly contacted their office to have the paperwork completed and sent. After waiting over an hour with no confirmation, we followed up with your office only to learn that the documents had not yet been received. This necessitated an additional follow-up with the vet's office. Throughout this back-and-forth, Demi continued to suffer unnecessarily. To illustrate the delays, we first reached out to your office at 8:56 AM, leaving a voicemail, and received a return call at 9:47 AM. We followed up again at 11:27 AM with another voicemail and finally received a callback at 11:38 AM. The final response came at 12:28 PM. In total, we endured a wait of four and a half hours before receiving a resolution from your office. To compound our distress, we were later informed that the euthanasia had not been approved. It is unclear what information was relayed to your office by the primary vet, but the lack of coordination and communication between your offices was deeply troubling and unacceptable. Under these circumstances, it would have been both appropriate and expected for your veterinarian to contact us directly to fully understand Demi's condition and the urgency of our request. The manner in which this situation was handled fell significantly short of the care and empathy we expect from veterinary professionals. Consequently, we have decided not to utilize your services in the future. We have shared our experience with our family and friends. When entrusting veterinary teams with the care of our pets, we expect they be treated with the same compassion, urgency, and dignity as if they were their own. This experience is particularly disappointing given the positive interactions we have had with your office in the past. When your team came to our home in November 2024 to assist with the aftercare of our basset hound, Koko, we were deeply grateful for the kindness and professionalism shown. Additionally, a family member had a similarly positive experience with your office in 2020 during the passing of their pitbull, Sammy. Unfortunately, the events of Tuesday, September 9th, have left us with a lasting negative impression. I urge you to consider how you would feel if your own pet were in severe pain and you encountered delays and resistance while trying to do what was best for them. The heartbreak and frustration we experienced during Demi's final hours is something no family should ever have to endure. Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized it was time to let him go peacefully. He is now free from pain, running in Heaven, no longer suffering--something that, regrettably, should have been facilitated sooner with greater urgency and support from his veterinary care providers.

Kat Stevens is the owner of Wagg the Dog and you will be hard pressed to find a more loving,…read moreprofessional person to care for your pet. We have boarded our two doxies with her when we were living in NY on a few different occasions. Kat took excellent care of our girls, gave them their meds, and catered to our "dog parent" needs. We highly recommended her.

Always very caring, knowledgeable, and professional. I've been coming here for 25 years!! They are…read morethe absolute BEST.

Highly recommend. The staff clearly cares a lot, very friendly and clean. Love it hereread more