The staff and Doctors are always helpful and kind with top notch care! I have always received…read morequality care with all of my pets. I highly recommend this veterinary clinic

If I could give them less than a one I would. We had been with them for 20 plus years and 4 pets…read more Because of a lack of communication and a lie on Dr. Gills side, emotions escalated over our 9 year old cat who needed dental work done. They had to perform an ultrasound to see why he seemed to have labored breathing. (We brought this up with them since we got the cat and they said he wasn't in any pain so we need not worry about it). We waited all day to hear how he made out with ultrasound. They said they called us, but we have no record on our phone that they did. At the end of the day my husband finally received a text to call. He did and we found out that they didn't do anything for his abscesses teeth because come to find out he has a herniated diaphragm!!!We were not so happy in their lack of communication. They said they called multiple times, yet we have no record of that. They have both of our phone numbers. When we went to pick up our cat, we paid for the ultrasound. I asked what we should do now because he would most definitely be in pain again and not be able to eat. We didn't get an answer so we asked to see dr. He came out in a huff, and when my husband tried to share our side he wouldn't have it and then threatened my husband. My husband did raise his voice because Dr Gill just wouldn't listen!! We left with no answers. Now 4 months later and our other cat needs her prescription food from Chewy. Chewy reached out to Dr Gill and he said we have no record of that animal!!! I guess he cares more about his pride and money then he does for our 2 cats.I tried to get answers today regarding the prescription for Chewy and I've been placed on hold and then told I will have to look into it. I asked if I would find out today and she firmly said I will look into it. Still no answers. She will be out of her food by the end of the weekend. She has severe kidney stones and gets UTI's very quickly if she eats regular food. Sad this had to happen because of a Dr and his inflated ego. Sadly I don't recommend this veterinarian at all. We will find a new veterinarian.

630 appt. They called at 845.I know they were busy but just say you cant take any appts on that dayread more

Tuesday October 29th I had to say goodbye to a healthy happy 6yr old dog that had many more years…read moreof joie de vivre in her. I had to say goodbye to her because of incompetency (or laziness) of this veterinarian. My family dog went out of state with my father to visit family and enjoy the outdoors. She found herself sniffing in barn just for a moment before she immediately called back because there was rat poison inside. My father took her here the same day he returned albeit she showed no signs of illness. He did this again 2 additional times to make sure she was okay over a period of 14days, and to have any bloodwork done or testing. That's 14days and 3 visits this veterinarian had to figure out any illness and the solution. During these two weeks she went from her normal joyful energetic self to a bit languid and out of sorts. The vet mentioned that her red blood count was a bit low, going from 47 on an initial visit to 33 on her 3rd and last visit she would have here. The vet stated they would check her again tomorrow but weren't concerned. That night while at home Ginger had trouble breathing, as this vet wasn't open, we immediately drove her to Cornell but she didn't make it the 45mins and passed away in the car 15mins before arriving. The emergency vet at Cornell looked at her and her bloodwork and said that based on her red blood count numbers she had been bleeding internally. Not only did this vet not diagnose my dogs illness, they let her suffer for 2weeks all the while we thought we were doing everything we could by bringing her 3times to be examined and have tests run. Let this be a lesson for anyone, if your animal is a family member take them to a vet that shows they care by being competent knowledgeable and compassionate veterinarians, not by empty words and vapid statements to say they care. I will never trust a diagnosis from this vet nor will I bring any future pet/family member nor would I recommend them to anyone. Do your research, find a knowledgeable staffed vet and take advantage of the resources that may be a bit further of a drive because the feeling that you let your dog down and failed them by bringing them here pales in comparison to any additional short term fees or time driving. Trust and believe I will not make this mistake again, I care far too much about my pets to give them substandard care.

Great Veteran Hospital…read more Friendly, helpful and caring staff. All wonderful from the receptionist to the Vets and everyone in between. We've been going to Stack's ever since we moved into the area and could not be happier with the quality of sincere care from day one. Yes, a total Friends and Family recommendations.

Took our Rhodesian Ridgeback there forever. The last two years we complained that he had lumps on…read morehis body asking what they were from. Then he developed a severe limp and they put him on gabapentin, again we called and repeatedly brought him in for exams and consistently called about him having a problem with the drug not helping him. At this point I insisted on xrays and ultrasound be done, they had us do bloodwork and told us if we paid an extra $89 for an official pancreatitis test that would be definitive diagnosis that would give us the result that we needed. They could not perform an ultrasound so we had to take him to the emergency vet on Bridge Street in a Syracuse. Come to find out our dog did not have pancreatitis as the vet said the blood test revealed but had full pledge lymphoma, (his neck and jaw presented with hard nodules by the ex vet) and we had to put him down. The emergency vet said the blood test that Stacks office gave us for pancreatitis was not a definitive test for that. So which is it? So disgusted with the lack of concern given toward our dog. It wasn't until i insisted on testing because I was concerned of cancer that a closer look was finally given by the Stack Vet. Extremely upset that we had to put our dog down. Think twice about going there. They gouge you for pricing and never addressed his health until i threatened legal action.

Caring staff and very good vet. Will continue using them for my kitty's needs…read more Easy to schedule appointment when needed.

Not a good solution for my pups skincare issue. Disappointed to be looking for a new vet :(read more

Excellent staff at LVAH. Dr. Pinneo is the best veterinarian in CNY. I took my 16 year old cat who…read moreI thought would have to be put down and he saved her life. Best Animal Hospital in Syracuse and a very caring doctor. Mark Klenz 7/15/2025

I can't say enough good things about LVAH. I have very high standards for the care of my pets, and…read moreLVAH has exceeded them. Everyone I have interacted with from front office staff, to techs, to doctors has been professional and kind. I have 2 exotic pets (ferrets), one of which had abdominal surgery here, and the care provided has been phenomenal. I highly recommend bringing your pets here.

Dr Nichols is very caring. He goes the extra mile to care for animals. I highly recommend!read more

Dr Nichols uses DIRTY NEEDLES…read more My amazing vet passed away who cared for my pets for 25+ years. so I chose Dr Nichols to try for my dogs moving forward. During my first visit he lifted my 75lb lab up on to his exam table by her leash - I should have known then this was not the vet for us. He proceeded to give her spring shots & I thought I had observed him cleaning a used needle with rubbing alcohol but thought no way this couldn't be happening . Right who does this ? Second visit she needed a shot & again I observed him turn to his bottle of rubbing alcohol ,he pumped a few pumps into a cotton ball , grabbed the small vile of vaccine to which the needle was clearly stored in it , he took out the needle , rubbed it generously with alcohol , stuck it back in the vile ,drew up the med & gave my dog a shot. A shot using a dirty used not sterile needle !!! I Couldn't believe this I was shocked I called him the next day - he returned my call & I asked him "did you use a dirty needle on my dog yesterday " ? He replied " yes I use them more than once I've been doing it this way for years it's no different than poking through your dogs dirty skin & hair . I rinse them in water then with alcohol " . I'm in total disbelief at this point & I asked how do clients get a clean needle he said " well you have to request one" I repeated if we want a clean sterile new needle for our animals shots we need to request one he replied "yes" . He then asked me if there was anything wrong with my dog - I said well I've been at work all morning , I am not a Dr so I'm not entirely sure . He said " well if there's something wrong with your dog bring her back & I'll fix her for free. Oh hell no I'll never step foot in this filthy dump ever again. Shame on those working there who know this happens with every single animal & doesn't speak up - you are just as much at fault ! Speak up this is wrong WOW just wow If you take your fur babies to Nichols in Skaneateles I strongly urge you to try to find a vet that doesn't run their practice this way , one who offers clean new sterile needles for your animals . & one who cares about animals . Lord only knows what happens behind his closed doors in surgery . If your questioning my experience & are I. Just as much disbelief as I was go ahead & call him , ask him if he uses new needles for every vaccine on your animal , ask him if your baby was stuck with a used needle . Go ahead & ask him .

Worthless! At capacity, can't do this or that, etc. Same old rhetoric from useless veterinarians!read more

Dr. Thompson and his staff are wonderful, caring professional people. My cats can sometimes be a…read morebit baffling, but Dr. Thompson always has known what to do to help them. He has taken excellent care of my four cats and two of my brother's. (not all through the same time period!) The staff are kind and considerate of my cats' feelings and fears. Always friendly.

Took my cat here after she was attacked by a dog. She seemed OK, nothing broken, just beat up…read more Brought her back a couple days later when she didn't seem herself as they instructed me to do. Dr. Darby and his staff listened to every symptom and didn't treat me like an overly protective mom. They believe that you know your pet the best. After x-rays a hernia was discovered and repaired. She went through some tough rehab with her muscles torn and a cyst that developed and ruptured. The staff was caring and called often to let me know how she was doing. Inviting me to do visits with her, knowing that it helps your pet to know you are still around for them. Letting me come in on Sundays to visit, also helping her to feel more comfortable and eat. While this ended up being costly, I think it could have cost me a lot more somewhere else and the level of care was worth the price. Dr. Darby did all he could to keep the cost as low as possible. It has now been 4 weeks and she is completely healed and back to normal. I even called a couple times after she came home to ask about different things and they listened each time and gave me advice that worked. This is a great animal hospital that I will forever be grateful to for saving my kitty.

I brought my 2 cats in because one had an ear infection with symptoms, but the other had no…read moresymptoms. I was told that this one had an ear infection too so he was treated and both had their ears cleaned. When we got home, the symptom-free cat could not keep his balance and was falling constantly and would not eat or drink. Besides being billed an exorbitant amount for an ear infection, when I brought him back to see if they could fix him, I got charged another exorbitant amount. What they did didn't make any difference at all. I was forced to take him to the emergency clinic as it was the weekend and he wasn't eating or drinking and falling constantly. I was told that his eardrum had been punctured. He was treated correctly and is now getting better and starting to eat and drink. I have changed vets! After all is said and done, an ear infection has cost me $1500.00 and a LOT of anxiety!

Very pleased with the professional service. Dr Green is great. We will be back highly recommend.read more

I used Dr. Surman for many years in New York and she is the most caring and competent veterinarian…read moreI have ever used...and I've lived all over the country. Ameriland Animal Hospital is the best!

Useless vet! Tells you to go over 30 miles to an emergency clinic because "we don't do emergencies"…read moreand also they "are not taking new clients". Waste of time!