1. Golden West Shutters

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Lake Forest, CA

Golden West Shutters

4.6 (113 reviews)
Closed • 9:00 am - 5:00 pm

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Yvette M.

So happy with the quality of the shutters, it's made a such a difference with the excess light and heat. Our experience with Golden West Shutters was great, not only do we love the final product but the overall process was wonderful. Visiting the showroom / workshop and learning about the different options made us feel very confident in our choices. The team was very friendly and knowledgeable, overall so happy they were able to build beautiful customized shutters for our odd shaped windows.

Frame came off the wall.
Ree N.

BUYER BEWARE! They may be the more affordable option, but be careful of the quality of the product and the level of service. The frame for one of our shutters almost completely fell off the wall after our cleaning lady was simply dusting the louvers. I called the business and spoke to Evelyn (who was extremely nice btw). She asked me to email her some pictures and then quickly scheduled an installer to come over to diagnose and fix the issue in two days. AWESOME right?! WRONG! A few minutes later, she called back to say that the owner didn't believe the shutters could've separated from the wall like that and they would need to charge me $150 to anchor it back to the wall. 150 bucks? We paid $400 for that single window covering, so somehow nailing it back into the wall would be more than a third of the entire cost. Seems excessive... especially (see photos) when they were just nail gunned to the drywall and not even securely screwed into place. Oh! And if that wasn't enough, after looking at the original receipt, we discovered that they overcharged us $150 when they miscalculated the costs for all the windows. So if you're looking for a shutter company. I would recommend you look elsewhere and for a business that actually stands behind their products, cares a little more for their customers and maybe knows how to work a calculator.

價格合理,品質好,老闆友好! Reasonable price, good quality, friendly boss!

Nick H.

*****Beautiful Shutters and Great Customer Service!***** I needed shutters desperately on the bedroom windows. Everybody was super busy and I could find only a couple companies that stated it may be possible to have a quick installation. I spoke to John who actually guarenteed installation before the holidays. John came out and worked with me in detail about specifications and styles. He worked on a couple of estimates which included installation and removal of the old shutters. It also included hauling away the debris and old shutters. There is a 50% down payment and a few weeks later the shutters were installed. The shutters are absolutely beautiful. They have enormous utility over other window coverings. The quality seems excellent. Overall, I am happy with the shutters and impressed with the service. John, Thank You!

Slider shutters.

We had Golden West Shutters install a two door sliding shutter system. Contact, price negotiation, measurement visit and install went well. Lead time to build was a little long but they warned us ahead so it was ok. Initial quote was high (as were other quotes) but the owner, Dave, worked with us. We combined a neighbor's job to make the effort more worthwhile. Jacob did a clean, timely install. Visit their shop if you really want to see the quality of the product. They like to show it off.

Master BR with new shutters on door and 2 windows.
Dean S.

Great local company. This is the third home we've used Golden West Shutters on. They are beautiful, functional, economical, and their staff does what they say they will do and get it done on time. Very professional!

We are very happy with our shutters. We were able to get the color (a natural, light stain), material (real wood - basswood) and look we wanted at a reasonable price. Everyone we came in contact with - Evelyn, who gave us good information from shutter options to care and cleaning; Jose, who gave us a tour of the shop and showed us the wood they use snd prepared a sample; Dave, who came to our house to measure, informed us about options and gave us pricing; and Neil, who quickly and perfectly installed the shutters, provided excellent, professional customer service. The shutters look natural, with slight variation in color and wood grain - exactly what we were looking at a reasonable price. They totally transform each room they were installed in.

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Reviews are largely positive. People highlight the high-quality, durable shutters, custom options and finishes, and friendly, knowledgeable staff. Many also mention timely installation.

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1 month ago

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5 months ago

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5 months ago

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Wendy, thank you for your kind words.

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5 months ago

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3 years ago

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11 months ago

Goldenwest west has been nothing but top notch in product, and customer service with Evelyn and John was a frustrating free experience

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2 years ago

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2 years ago

Awesome team. The work was completed on schedule. Great showroom and very professional all around.

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5 years ago

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3 years ago

Excellent service, high quality, reasonable price, beautiful wood shutters which were installed promptly. Highly recommended!

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Review Highlights - Golden West Shutters

“Dave, the owner, was very honest about timing and price, and the installer, Neal, did such a fantastic job!”

Mentioned in 38 reviews

Read more highlights

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Would highly recommended EJ's for your window cover needs…read more Eric was thoughtful and attentive to my time arranging a consultation after my work hours. He gave me several options but based on fantastic pricing I felt that shutters were my best bet. His pricing was spectacular and I never felt an upsell. He was upfront about lead time and then surprised me when the shutters came in weeks earlier than anticipated. Materials were high grade and Installation was quick. The installers were friendly and professional, and finished in record time. Best part is my new windows have beautiful shutters! I'd definitely give him any additional business or recommendations.

I want to thank Eric, the owner of EJ's Home Improvement, of Irvine, for the awesome job they did…read morefor me when replacing all the window treatments in my condo. I looked on Yelp to find a contractor to change the blinds and verticals that came with the home I purchased. Several vendors responded to my search; most had complicated forms and questions which required a response, before they would talk to me. In contrast, I received a personal text message from Eric, explaining what he offered and asking if I would like to meet him. In that message, he included all the information I might need to reach out to him. I contacted 2 other contractors, with whom I also met, for comparison bids. At the appointment with Eric, I was extremely impressed with the professionalism, knowledge, and attention to customer's needs, questions, and desires. Eric brought several samples, based on the wishes I had expressed on the phone, before our in-person meeting. While at my place, Eric took his time to measure all my windows carefully; he took careful notes; and explained various limitations I faced due to existing cabinetry and space limitations. Eric made some great suggestions, and showed me photos of the suggested treatments. After meeting with the other 2 vendors, the comparison was glaring; they came in with only one or two samples; had their own ideas as to what should be done, while obviously not paying attention to my explicit desires. It became clear who would be my contractor--EJ's home improvement. All along, Eric was approachable, willing to work with me to fit into my very busy schedule. In preparation to installation day, Eric contacted me to remind me about the upcoming installation date, gave me the name of the lead installer and his phone number, so I could contact him personally, if needed. The installation crew sent to install my shutters and rolling shades, Johnny and Luis, were professional, polite, efficient, caring, and courteous. They took the time to explain everything to me, and after installation, my home was as clean as when they arrived. The shutters look fantastic and function perfectly. They did a great job of removing and hauling away all the old window coverings and cleaning up after themselves. I highly recommend EJ's home improvement. Kudos and thank you!

Ocean Custom Drapery, Blinds, Shutters & Shades - Custom Drapery and hardware with woven wood shades. (Natural grass cloth and reeds)

Ocean Custom Drapery, Blinds, Shutters & Shades

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Gina deserves some sort of award for the patience she demonstrated over the course of the year it…read moretook us to make a decision. She was personable, took the time to understand my style and always gave feedback/recommendations without ever pushing us in any direction. I had several home consultations with other vendors but Gina was the only one who truly took her time with us. You get what you pay for in terms of personalized service and results - both she and her installer John are wonderful to work with. Thank you Gina!!

TLDR: Future customers should be aware that if they are seeking multiple bids, conducting extensive…read moreresearch, or using modern tools to help evaluate design options, their experience may differ from what they expect from other vendors. During our consultation, I felt uncomfortable with how defensive the conversation became when we discussed obtaining multiple bids and comparing options. For a project of this size (34+ windows), I believe it's reasonable for homeowners to ask detailed questions, compare vendors, and carefully evaluate products, pricing, and installation approaches before making a decision. Rather than helping us understand the differences between available options, the conversation felt increasingly tense and dismissive, particularly when discussing our use of AI generated visuals to help refine the design direction we are trying to achieve. After scheduling a consultation, Gina later that same day decided not to take on the project, which is certainly her prerogative, and I appreciate that she communicated that before any work began. That said, the experience left me with the impression that questions, comparison shopping, and our personal decision making process were viewed negatively rather than as a normal part of a significant home investment. Future customers should be aware that if they are seeking multiple bids, conducting extensive research, or using modern tools to help evaluate design options, their experience may differ from what they expect from other vendors.

Shade IQ - Hunter Douglas Pirouettes.

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Shade IQ did a great job with the shades for my places. Chad was very responsive. Everything was…read moredone right on time. The shades look terrific.

I am sorry to give this review but this operation is completely incomprehensible to me. We never…read moreeven got to te point of seriously considering them, the service and prices were so bad. Anthony came out to do measurements and show us what we could get and explain it. All good. We made choices and he said he would send us a quote by the next day (Friday) or maybe as late as the weekend. Timing was very important on this. Come the following Tuesday, we still haven't heard so my husband contacted Anthony who said he would have it to us this evening. No apology, just you'll get it tis evening. It came Wednesday morning and the price was shocking. $7,000 for three bedroom windows plus the skylight. The quote included motorized shades for the skylight though we had said we were more interested in manual shades. I asked Anthony for a quote for the manual shade and said we'd be consulting on the quote as a whole. No response on the manual shade. No response at all. We had Home Depot come in. They do quotes on the spot so you can compare ... gee, what if we got these shades going up and down instead of across? Turns out across was $1,000 more for each of the windows where I was planning them. Not worth it. The total quote was $2,700, much less than half of what Anthony had quoted. Even if I'd gotten the sideways one, the quote would have been $4,700 for exactly what Shade IQ wanted to charge $7,000 for. But also, Anthony's lack of follow-through convinced us that Shade IQ was not an operation we wanted to trust. If you can't get timeliness and helpful response while they're still trying to sell you, imagine what happens after you hand them the deposit.

Excellent Blinds and Shutters - Shutter

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I didn't end up purchasing from Excellent Blinds and Shutters, but they absolutely earned this…read more5star review. I reached out looking for a specific 4 panel sliding system & they responded almost immediately. Instead of trying to sell me something that wasn't right for my home, they were completely upfront that their current products probably wouldn't meet the style I was looking for. That kind of honesty is rare. No pressure, no sales pitch, no wasting my time. Just fast, professional communication and straight answers. Sometimes you learn more about a company by how they handle the sale they can't make than the one they can. Excellent customer service and integrity. I wouldn't hesitate to recommend giving them an opportunity.

Great customer service and everyone I spoke with was very nice and professional…read more However, I am extremely unhappy with the actual installation and final product. First, the installation team left without addressing the cracks/damage to my windowsill. They obviously saw the damage but did not mention it or let me know that someone would be scheduled to come back and fix it. I had to call the company myself and send pictures before they sent someone out. When they came back, all they did was sand down the damaged area and fill it in. I am also very disappointed with the fit of the shutters. I was told afterward that the shutters are not custom-sized and that the gap around them is "industry standard" because of the sizing of new-build windows. The gap is large enough that you can actually see the screws, which makes the shutters look like they were not properly sized for the window. What makes this even more disappointing is that their website advertises "custom shutters" and describes their shutters as having a "perfect fit." Someone came to my home to measure my windows before I purchased them, so I was under the impression that the shutters would be custom measured and ordered specifically for my windows. I was also told that I would have to wait weeks for the shutters because they needed to be ordered in the correct size. The final result does not look or feel like a custom, perfect-fit installation. When someone finally came out to address the damaged windowsill, I was also told that if I wanted to cover the large gap, I should purchase a weather stripping product from Amazon and install it myself. I was very surprised that after spending $1,500 on two windows, I was being directed to purchase something myself to make the shutters look properly finished. Had I known beforehand that there would be a noticeable gap, visible screws, and that I would essentially need to add my own weather stripping to make the installation look finished, I would have purchased from a different company. I spent approximately $1,500 on shutters for just two windows, so I expected a much better fit and finish. I understand that some clearance may be necessary for installation, but the large gap and visible screws are not what I expected from a company advertising custom shutters and a perfect fit. Overall, while the customer service was pleasant, I am extremely disappointed with the final product and the way the installation issues were handled. I wish the expectations regarding sizing, gaps, and installation had been made clear before I made the purchase.

Golden West Shutters - shutters - Updated October 2026

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