I absolutely love Columbus Optical! The entire staff is extremely friendly and consistently goes…read moreabove and beyond. I typically get my eye exam somewhere else and come to Columbus Optical for my glasses specifically because of their outstanding customer service. Their communication is excellent, and I have never had a bad experience with them. I highly recommend Columbus Optical!

I've been a customer for years and have always been satisfied with the good service and value. But…read moreI must say that this year they moved into the outstanding category. Through no fault of theirs my new lenses were totally wrong for me. They worked hard to make it right. Thanks so much Columbus Optical for helping me get the glasses I needed!

Dr Phyfer was my provider after each of my cataract surgeries. He took great care of me. very…read moreprofessional, very personable. I had a couple small issues which he took care of with perfect outcome. I HIGHLY recommend Brooks Eye Center and in particular, Dr Phyfer. Sara Beth Calder

I took frames to have lens made. During my initial consultation, I was provided an estimate. When…read moreI ordered the lens, there was a "mistake" and the cost doubled. After one month, I called to see if they were ready, as no one from the shop had notified me. When I went to pick them up, they were the wrong prescription. Bad experience from start to finish. Thankfully, they did issue a refund for the full amount.

Great service, friendly, knowledgeable, helpful and offers a great line up of health care products…read more& services have been the hallmark of this business for years. I have been a continuous & frequent customer for at least 10 years plus

Dr. Wally was excellent with our 4 year old. She was very comfortable with him which enabled him to…read moredo a thorough eye exam. Excellent pediatric optometrist!!!

When I leave there I feel as though my exam was done correctly. My vision had changed and my new…read morecontacts be prescription is perfect. They are always so friendly. And organized.

While I was at Ole Miss, I hated coming home to Texas every time I needed to get my prescription…read morechecked so I decided to try out a new optometrist and Dr. Riffe came highly recommended. WOW, I am so happy I left my old grumpy optometrist in the dust back in Texas because Dr. Riffe is the BEST optometrist and the nicest man I've ever met! After deciding to apply to Optometry school and actually getting the opportunity to shadow him, I got the best experience I could've ever asked for. I feel like every patient that left his office left so much happier and it was because him and his staff made it a very pleasant experience for all patients which is so rare in any medical office these days. Everyone on his staff is just as friendly as he is and I honestly have nothing but positive things to say about West Oxford Vision Center. Even after graduating and moving back to Texas, I couldn't imagine going to my old Optometrist, so I still go to get my eyes checked yearly from Dr. Riffe! Needless to say, I HIGHLY recommend this optometry office and the wonderful group of people who run it!

How many people actually "like" going to the doctor? This place made going to the eye doctor a…read morereally nice experience! EVERYONE was pleasant and very kind. (I mean, they obviously teach a customer service class, they have it perfect!). From arrival to finishing in the vision center, they moved swiftly and worked together. Dr. Riff was funny, easy going and got my contacts PERFECT. I will certainly return!

Went in October to schedule for cataract surgery. Cataract surgery in October. Charged $50 fee for…read morerefraction that insurance would not cover before we ever left the check out desk. Told to come back for follow up in December which we did . Asked to pay another $50 for a refraction. Wasn't given a prescription for glasses but told to come back again in March for a laser treatment. Why keep charging $50 for uncovered refraction . They do not tell you this before you have it done either. Just try to make next appointment and demanding $50. No wonder they have such a nice building. I suspect they do this repeatedly to every patient. Absurd!!

When I went in for my first visit for the removal of cataracts all of the test that was performed…read morewere not overseen by a physician, Staff members were the ones that made all the decisions on which lens would be placed in my eyes in surgery. Dr. Zogsby never checked behind these staff members. I assumed (my mistake) they knew what they were doing so I put my trust in these decisions. Before this surgery I never wore glasses but I was seeing through a slightly cloudy film that I was told was due to the cataracts. I approved of having the surgery because staff members told me I would have a new lease on life because I would not need distance eye ware which I didn't have to have anyway (but I may need readers which I was already using for up close work) Dr. Zogsby came in the examination room just to tell me he would be doing the surgery. On the day of surgery I was given a small amount of anesthesia and the procedure began. He talked about his son playing ball with the nurse the whole time (which was approximately 10 mins) He never addressed me other than when he was finished at which time he said "You did great" and walked out. When I went back for my checkup my vision was 20/20 but 2 weeks later it had deteriorated to 20/50. I was told it may take several weeks before my brain may accept the new lens. I took them at their word, so I scheduled the second eye for the same surgery. The second eye was much of the same outcome 20/35. I was struggling to see and couldn't drive due to this deterioration. When Dr. Zogsby said it may be a some other underlying condition that I have he tried to say I may have the beginnings of glaucoma at which time he gave me a eyedrop that was suppose to help with pressure on the optic nerve. These drops made my eyes blood shot and burned constantly. My opinion, is that the lens that was placed in my eyes were reversed and now after 7 months of this struggle I returned to my regular eye doctor and he told me I would need glasses that would somewhat correct my sight. He also said there was no sign of glaucoma and high pressure. He told me to stop the drops at which time the burning a redness disappeared. I think this clinic is relying on staff member's to do the doctor's job. Some of the doctors may have a great outcome but I would not recommend this clinic at all. You never know which doctor you will get. Please do your homework before letting anyone touch one of your most precious senses.

I purchased 2 pair of designer frames both pair broke on the arm of the frame...The juicy couture…read moreglasses have a warranty I called and spoke with Vickie she had a attitude about accepting them back to be fixed. Found out the glasses were discontinued Her attitude was very snappy and I was a new client. Dr. Upton was great but not his wife Vickie.....SHE ORDERED ME SOME MORE GLASSES & INSTALLED MY LENS WITHOUT MY PERMISSION....I WILL NEVER GO BACK.....DO NOT RECOMMEND

Very rude and unprofessional don't know how to talk to people. I would never recommend him to…read moreanyone.